Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ActiveEdge®, developed by Cougaar Software, Inc. (CSI), is an advanced decision support platform that is founded on the open-source Cognitive Agent Architecture known as Cougaar, which is inherently distributed and agent-based. This platform harnesses the robust capabilities of Cougaar while incorporating essential enhancements that streamline the development of applications, boost agent functionalities, and elevate system performance. ActiveEdge® aims to automate human reasoning processes, delivering sophisticated narrow Artificial Intelligence (AI) solutions to tackle some of the most complex global challenges, effectively converting vast quantities of data into actionable insights that facilitate prompt and informed decision-making. Furthermore, it features sophisticated execution monitoring and fosters collaborative decision-making efforts. Ultimately, CSI aspires to create a cutting-edge cognitive computing framework that empowers the development of intelligent systems—capable of comprehending various situations and assisting users through enhanced reasoning and automation. Such innovation is expected to significantly revolutionize how organizations manage and interpret data in real-time.
Description
Inagent is a cutting-edge conversational AI solution tailored for contact centers, featuring autonomous AI agents that excel in comprehending, reasoning, and managing intricate customer interactions across both voice and text channels within a comprehensive omnichannel framework. Utilizing generative AI and contextual awareness, these virtual agents are adept at deciphering messages, making informed decisions, and carrying out tasks linked to business systems like CRM and ERP platforms to fulfill defined operational objectives. This platform empowers organizations to assemble specialized teams of AI agents trained in various business sectors, ensuring precise and effective management of responsibilities such as customer support, sales, appointment coordination, and claims processing, while also facilitating smooth transitions of conversations between AI agents and human representatives when necessary. One of the standout features of Inagent is its rapid deployment capability, allowing activation within minutes through an intuitive no-code interface that only necessitates basic training with existing business knowledge. Furthermore, this innovative technology not only improves operational efficiency but also enhances customer satisfaction by providing timely and accurate responses.
API Access
Has API
No
API Access
Has API
No
Integrations
Claude
No
Cohere
No
Google Cloud Platform
No
Inconcert
No
Inconnect
No
Infunnel
No
Inspeech
No
Inteam
No
Meta AI
No
OpenAI
No
Integrations
Claude
Yes
Cohere
Yes
Google Cloud Platform
Yes
Inconcert
Yes
Inconnect
Yes
Infunnel
Yes
Inspeech
Yes
Inteam
Yes
Meta AI
Yes
OpenAI
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Cougaar Software
Founded
2001
Country
United States
Website
www.cougaarsoftware.com
Vendor Details
Company Name
Inconcert
Founded
2001
Country
Spain
Website
www.inconcertcx.com/en/products/inagent
Product Features
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
Yes