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Average Ratings 0 Ratings

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ease
features
design
support

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Description

ActiveEdge®, developed by Cougaar Software, Inc. (CSI), is an advanced decision support platform that is founded on the open-source Cognitive Agent Architecture known as Cougaar, which is inherently distributed and agent-based. This platform harnesses the robust capabilities of Cougaar while incorporating essential enhancements that streamline the development of applications, boost agent functionalities, and elevate system performance. ActiveEdge® aims to automate human reasoning processes, delivering sophisticated narrow Artificial Intelligence (AI) solutions to tackle some of the most complex global challenges, effectively converting vast quantities of data into actionable insights that facilitate prompt and informed decision-making. Furthermore, it features sophisticated execution monitoring and fosters collaborative decision-making efforts. Ultimately, CSI aspires to create a cutting-edge cognitive computing framework that empowers the development of intelligent systems—capable of comprehending various situations and assisting users through enhanced reasoning and automation. Such innovation is expected to significantly revolutionize how organizations manage and interpret data in real-time.

Description

Inagent is a cutting-edge conversational AI solution tailored for contact centers, featuring autonomous AI agents that excel in comprehending, reasoning, and managing intricate customer interactions across both voice and text channels within a comprehensive omnichannel framework. Utilizing generative AI and contextual awareness, these virtual agents are adept at deciphering messages, making informed decisions, and carrying out tasks linked to business systems like CRM and ERP platforms to fulfill defined operational objectives. This platform empowers organizations to assemble specialized teams of AI agents trained in various business sectors, ensuring precise and effective management of responsibilities such as customer support, sales, appointment coordination, and claims processing, while also facilitating smooth transitions of conversations between AI agents and human representatives when necessary. One of the standout features of Inagent is its rapid deployment capability, allowing activation within minutes through an intuitive no-code interface that only necessitates basic training with existing business knowledge. Furthermore, this innovative technology not only improves operational efficiency but also enhances customer satisfaction by providing timely and accurate responses.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Claude
Cohere
Google Cloud Platform
Inconcert
Inconnect
Infunnel
Inspeech
Inteam
Meta AI
OpenAI

Integrations

Claude
Cohere
Google Cloud Platform
Inconcert
Inconnect
Infunnel
Inspeech
Inteam
Meta AI
OpenAI

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cougaar Software

Founded

2001

Country

United States

Website

www.cougaarsoftware.com

Vendor Details

Company Name

Inconcert

Founded

2001

Country

Spain

Website

www.inconcertcx.com/en/products/inagent

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Product Features

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