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Description
Revolutionize your interaction with the Cloud Softphone collaboration suite by designing and implementing a fully tailored white-label UCaaS solution. With Cloud Softphone, you can select from over 100 premium communication features that enhance your connectivity. Streamline your communication processes, whether you are working from the office or remotely. Step into the future of work with immediate communication solutions. Equip your teams with a robust tool that merges essential business phone functionalities with top-tier UCaaS, creating a cohesive collaborative environment. Keep your clients informed while minimizing battery usage on devices through effective push notifications. Improve your platform's communication abilities by enabling file transfers, allowing users to send and receive various file types effortlessly. Moreover, integrate high-definition call and video functions into your application by employing codecs specifically engineered to optimize call quality, ensuring a seamless user experience. This combination of features positions your organization to thrive in an increasingly interconnected world.
Description
Customers prefer to engage with businesses through their preferred methods, whether that be via phone, chat, or online platforms. Consequently, it is essential for your contact center to adapt to each individual’s chosen means of communication. A cloud-based Contact Center as a Service (CCaaS) solution empowers your agents with the flexibility needed to connect with customers on their terms while also reducing your expenses related to hardware and operational costs. Offered by Windstream Enterprise, CCaaS is an all-in-one customer service solution that utilizes advanced Unified Communications as a Service (UCaaS) technology. This approach allows for a smooth integration of various communication channels, such as voice calls, web chats, and text messages, all equipped with omnichannel routing to enable customers to reach out through their most convenient options. Moreover, CCaaS provides effective call management and analytical tools designed to enhance agent performance and improve the likelihood of resolving issues on the first contact. By implementing this system, businesses can significantly enhance customer satisfaction and operational efficiency.
API Access
Has API
API Access
Has API
Pricing Details
$120 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Acrobits
Founded
2008
Country
Czechia
Website
www.acrobits.net
Vendor Details
Company Name
Windstream Enterprise
Country
United States
Website
www.windstreamenterprise.com/products/ccaas/
Product Features
Cloud Communication Platform
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition
Softphone
Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
