Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
For more than a decade, Sword Quality Manager has played a crucial role in assisting global companies across manufacturing, pharmaceuticals, FMCG, and other sectors that prioritize quality, ensuring adherence to standards like ISO9001, meeting safety and hygiene regulations, enhancing workplace safety, and effectively optimizing quality processes, thereby contributing positively to their overall profitability. Additionally, its solutions are designed to adapt to the unique needs of various industries, further securing its position as a valued partner in quality management.
Description
SWORD™ serves as an all-encompassing software solution for managing Customer Service and Job Shop operations. This application excels in Client Relationship Management (CRM) and Contact Management, offering comprehensive logs for contacts and follow-up histories. Furthermore, SWORD™ is equipped with a strong feature set for generating proposals, sales orders, service orders, estimates, contracts, and invoices. It also functions as a small business Manufacturing Resource Planning (MRP) system, encompassing Job Costing for both materials and labor. In addition, it provides effective planning and control systems for factory equipment maintenance. One of its standout features is the ability to track orders designated for dispatch, whether to internal teams or field service personnel. Users can choose from various configurations, including a standard version compatible with Windows XP, Vista, and Windows 7, as well as options for Remote Desktop access to Microsoft Terminal Server. Additionally, it supports IP Client to IP Server configurations for local area networks (LAN) and wide area networks (WAN), requiring a Windows Server setup. With its extensive capabilities, SWORD™ addresses numerous challenges faced by service-oriented businesses. Its versatility makes it an essential tool for enhancing operational efficiency and customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$295 one-time payment
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Sword GRC
Founded
1993
Country
United Kingdom
Website
www.sword-grc.com/sword-quality-manager/
Vendor Details
Company Name
Access Business Communications
Website
abci-software.com/software_applications/sword_service_management/field_service_software.htm
Product Features
Compliance
Archiving & Retention
Yes
Artificial Intelligence (AI)
No
Audit Management
Yes
Compliance Tracking
No
Controls Testing
Yes
Environmental Compliance
Yes
FDA Compliance
Yes
HIPAA Compliance
Yes
ISO Compliance
Yes
Incident Management
No
OSHA Compliance
Yes
Risk Management
Yes
Sarbanes-Oxley Compliance
Yes
Surveys & Feedback
No
Version Control
Yes
Workflow / Process Automation
No
Product Features
Field Service Management
Billing & Invoicing
Yes
Contact Database
Yes
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Electronic Signature
No
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Time Clock
Yes
Work Order Management
Yes
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No