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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Manages the processing of orders and the invoicing for customers efficiently. The system designed for order processing facilitates the generation of invoices both directly and via automated or manual fulfillment methods. Inventory items in stock can be assigned at the point of order or later during the fulfillment stage. The order entry function accommodates complex processing requirements, such as cross-referencing customer items which enables order placement using the customer's specific part numbers, as well as calculating commissions and prices based on custom-defined rules, offering discounts on individual line items, and managing drop shipments for specific items among other capabilities. Additionally, any partial shipments automatically trigger the creation of back orders to ensure continuity. Invoices can be generated automatically from sales orders as products are dispatched or services rendered, while standalone invoices can also be created without linking to a sales order. Moreover, the system simplifies the process of returning goods by allowing users to replicate the original invoice, thus minimizing manual input. This streamlined approach greatly enhances operational efficiency and accuracy in handling customer transactions.

Description

Establish and execute your returns management and product service procedures swiftly and efficiently. Ensure that you have comprehensive oversight and authority over your service operations. Effortlessly track, assess, and enhance your service processes to boost efficiency. Increase the efficiency of your product service team while significantly cutting down on service response times. Create a customer portal on your website that enables customers to request RMAs, track their progress, submit support tickets, and access a repository of articles and documents. Tailor every element of the returns and service workflow, including data fields, user interfaces, responsibilities, processes, automation, and reporting features. Develop one or multiple processes for various RMA types or distinct product lines and modify them at any time, without requiring coding expertise. Our expertise has successfully assisted numerous manufacturing firms across various sectors with unique product lines in defining and implementing tailored returns and service management tracking systems. By providing versatile and customizable solutions, we empower businesses to adapt quickly to changing market demands.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Oracle Cloud Infrastructure Yes 
SQL Server Yes 
Salesforce No 
Zendesk No 

Integrations

Oracle Cloud Infrastructure No 
SQL Server No 
Salesforce Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Accura Software

Founded

1997

Country

United States

Website

www.accurasoft.com/comp_sales_order.htm

Vendor Details

Company Name

Renewity Systems

Founded

2005

Country

Canada

Website

www.renewityrma.com

Product Features

Supply Chain Management

Demand Planning No 
Electronic Data Interchange No 
Import / Export Management No 
Inventory Management No 
Order Fulfillment No 
Order Management No 
Sales & Operations Planning No 
Shipping Management No 
Supplier Management No 
Transportation Management No 
Warehouse Management No 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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