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Average Ratings 12 Ratings
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Description
Rest assured that your newspaper and media organization is efficiently managed with AccountScout software. As a trailblazer in media software solutions, Fake Brains has a proven track record of enhancing each segment of your business through integrated communication and improved productivity. By combining our extensive knowledge of publishing and software solutions, we enable you to excel in traditional business practices from the foundation up. Accelerate your growth by synchronizing sales, marketing, billing, and production efforts seamlessly. With an all-in-one software solution, communicate new orders effortlessly across all departments. Whether you prefer cloud-based, on-premise, or a hybrid approach, the adaptable nature of AccountScout is designed to meet your company's specific needs. Establish a strong business presence, share information, and respond to customer inquiries faster than you ever thought possible. Equip your sales team with more than just the basics; identify, monitor, and engage with your leads effectively. Automatically distribute orders to various departments and utilize AccountScout to optimize your workflow for maximum efficiency. With such robust capabilities, you can transform the way your organization operates and grows in a competitive landscape.
Description
Help Scout, a web-based helpdesk software, allows you to delight customers and provide exceptional customer service. Help Scout is suitable for all companies and allows businesses to provide personalized support. The platform features collaboration features to keep everyone on one page, automated workflows and best-in-class reporting. It also has an integrated knowledge base and robust API. Help Scout integrates with voicemail and live chat services such as Olark and Snap Engage.
API Access
Has API
API Access
Has API
Integrations
6clicks
ActiveCampaign
Agile CRM
Boostopia
Campaign Monitor
Commerce7
EnjoyHQ
Flow XO
HelpShelf
Helpware
Integrations
6clicks
ActiveCampaign
Agile CRM
Boostopia
Campaign Monitor
Commerce7
EnjoyHQ
Flow XO
HelpShelf
Helpware
Pricing Details
Free
Free Trial
Free Version
Pricing Details
$10.00/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Fake Brains
Founded
1991
Country
United States
Website
fakebrains.com
Vendor Details
Company Name
Help Scout
Founded
2011
Country
United States
Website
www.helpscout.com
Product Features
Publishing and Subscriptions
Advertising Management
Books
Campaign Management
Catalogs
Circulation Management
Content Management
Layout & Design
Magazines
Newsletters
Newspapers
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
