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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The heightened level of global competition presents challenges for companies striving to thrive in the current marketplace. As a result, these businesses are increasingly focused on fostering deeper connections with customers, channels, shoppers, and consumers to enhance their sales performance. Traditionally, consumer products firms have faced a surplus of solutions across their front office, complicating their operational efficiency. To tackle this issue, Accenture and Salesforce aim to create a unified engagement system for sales processes, merging Salesforce's capabilities with Accenture's vast expertise in the consumer goods sector. By utilizing Accenture Cloud Trade Promotion Management, organizations can effectively plan and implement successful promotional campaigns while gaining insights into trade investments, expenditures, and profitability. Additionally, Accenture Cloud Retail Execution empowers management and field sales teams to execute more precise and compliant promotions, ultimately driving better outcomes for the business. This collaborative approach not only simplifies processes but also positions companies to navigate the complexities of the modern retail landscape more effectively.

Description

Contemporary customer service solutions encompass a variety of platforms such as email, chat, inquiry forums, telephone communication, social media, and FAQ sections. Kundo offers a comprehensive suite of tools that integrates all these digital channels into one unified interface, allowing you to maintain a clear overview and exert greater control over customer interactions. We understand that delivering exceptional customer service requires more than simply employing advanced tools; hence, our aim is to support you in every aspect of your customer service journey. To discover our full range of offerings, click here! To maximize your experience with Kundo's products, we assign a dedicated Success Manager who is committed to ensuring your success! This professional will assist you not only in getting started but also in training your entire team, remaining readily available for any questions you may have. Additionally, we collaborate with our partners to offer training sessions focused on optimizing customer interactions through digital channels, enhancing your team's effectiveness even further. Your path to outstanding customer service is just a step away!

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

XTEL AI
Acoustic Insights
Callsign
Cevinio
Cisco Kinetic
IBM Apptio
Informatica Enterprise Data Catalog
LLM Scout
LivePreso
NVIDIA AI Foundations
SS&C Chorus Document Automation
SafeNet Trusted Access
ServiceNow Integrated Risk Management
Syniti Data Matching
Syniti Knowledge Platform
Tech Tracker
Text Control
TrendSpottr
Tulip

Integrations

XTEL AI
Acoustic Insights
Callsign
Cevinio
Cisco Kinetic
IBM Apptio
Informatica Enterprise Data Catalog
LLM Scout
LivePreso
NVIDIA AI Foundations
SS&C Chorus Document Automation
SafeNet Trusted Access
ServiceNow Integrated Risk Management
Syniti Data Matching
Syniti Knowledge Platform
Tech Tracker
Text Control
TrendSpottr
Tulip

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Accenture Cloud

Founded

1989

Country

United States

Website

www.accenture.com/us-en

Vendor Details

Company Name

Kundo

Country

Sweden

Website

kundo.se

Product Features

Retail Execution

AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management

Trade Promotion Management

Analytics / ROI Tracking
Approval Workflow
Budgeting & Forecasting
Claims Management
Competitor Analysis
Compliance Management
Customer Management
Discount Management
Pricing Optimization
Promotion Calendar
Settlement Management
Trade Agreement Management

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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