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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Aavaz stands out as a premier provider of comprehensive contact center solutions. They offer an extensive range of products and services tailored to meet your current communication needs while also providing options for future upgrades. The strength of Aavaz lies in its remarkable adaptability, accommodating everything from on-premise setups to fully remote operations, and scaling efficiently from a single agent to handling thousands of calls each hour. There is a suitable Aavaz solution for every business. Leverage Aavaz's intelligent, monitored outbound campaigns designed for various purposes such as Marketing, Sales, Surveys, Collections, and Polls, which equip you with essential metrics to drive effective outcomes. With Aavaz's versatile IVR systems and queue management features, customers can connect with you more easily than ever. You can monitor every incoming call and ensure thorough follow-ups with integrated ticketing systems so that no customer is overlooked. Our experienced team has encountered a wide range of scenarios and is ready to assist you on your path to success, ensuring that you achieve your goals efficiently. Their commitment to customer satisfaction sets Aavaz apart in the industry.

Description

A comprehensive call center solution designed for enterprises, incorporating features such as IP PBX, call recording, omni-channel capabilities, predictive dialing, and detailed reporting, is ideal for small to medium-sized businesses. This SaaS platform provides all the advantages of the Noda Contact Center, including prioritization for calls and queues and support for various dialing modes: progressive, predictive, and preview. Users can easily create conversation scripts with a user-friendly drag-and-drop graphic designer. The system offers options for full or selective recording of conversations and is fully compliant with PCI DSS. It consolidates communication into a single queue, accommodating multiple channels like Facebook, Viber, email, SMS, voice, chat, and Telegram, among others. Additionally, it features programmable standards for processing contacts based on different criteria and includes call ratings for performance assessment. With its proprietary program-based IP PBX and Softswitch, the solution also offers skill-based routing and distribution, along with load balancing and hot backup functionalities. Moreover, it provides combined statistics from conversation scripts and telephony, featuring over 50 built-in reports that are readily available, alongside real-time online statistics to enhance operational efficiency. This holistic approach ensures that businesses can streamline their communication processes while maximizing productivity.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BVNK
Facebook
Telegram
Viber

Integrations

BVNK
Facebook
Telegram
Viber

Pricing Details

$84.99 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Aavaz

Founded

2004

Country

United States

Website

www.aavaz.biz

Vendor Details

Company Name

Noda Interaction Platforms

Country

Philippines

Website

nodacontact.com/lite/

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Product Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

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