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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

AZ Projet specializes in creating and distributing comprehensive management software along with a worldwide support solution tailored for Social and Solidarity Economy (ESS) entities, including associations, communities, and small to medium enterprises (VSEs-SMEs). As a company rooted in the principles of the Social and Solidarity Economy, we prioritize values such as sharing, mutual respect, and individual growth. To enhance the quality of service we deliver to our clients, we have streamlined our technical support process to better address any issues you may face. This improved support system not only enables more effective communication but also aligns with your expectations more closely. By utilizing email as our primary mode of operation, we ensure complete traceability of interactions while simultaneously decreasing the time it takes to respond to your requests. Upon receiving your message, a dedicated technician will acknowledge it and provide assistance as needed, ensuring you receive the best possible support. Ultimately, our commitment to excellence and responsiveness defines our approach to customer service.

Description

StatusIQ is a status- and incident communication platform that allows you to communicate with customers in real time via status Pages, emails, and sms. It also lets you showcase the uptime of your IT resources and can be used to communicate with customers about scheduled maintenances and incidents. It is inevitable that there will be downtime. However, it doesn't have to be like this: wasting support agents or providing poor user experiences are not acceptable. Site24x7 StatusIQ makes it easy to communicate service disruptions, planned maintenance and real-time statuses with customers and end users. Proactive communication is a key responsibility in the event of a service disruption. Reliable, dedicated channels that can post updates can deflect support tickets and keep internal stakeholders informed. This can make downtime into an opportunity to improve the customer experience. Communicate early and often. Quickly acknowledge the problem and post the incident to your status page.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$9 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AZ Projet

Founded

2014

Country

France

Website

www.azprojet.fr

Vendor Details

Company Name

ManageEngine

Founded

2006

Country

India

Website

www.site24x7.com/statusiq/

Product Features

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Product Features

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Alternatives

Alternatives

XT-time Reviews

XT-time

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