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Description
This approach effectively manages incoming user requests to your website during periods of high traffic influx. It establishes a cloud-based system that temporarily diverts incoming traffic, offering customizable features to incorporate a virtual waiting room. This waiting room serves as a temporary holding space for website visitors, allowing them to access the site once there is sufficient capacity. Common scenarios for utilizing this solution include ticket sales for concerts or sporting events, significant retail sales like Black Friday, major product launches with extensive marketing campaigns, as well as online testing and class attendance for educational purposes. Additionally, it can be employed during the release of medical appointment slots or when introducing a new direct-to-consumer service that necessitates account registration and payment processing. Upon entering the waiting room, users receive a queue number that ensures they retain their spot; they are allowed to proceed to the main site only when it's their turn in line, thereby streamlining the flow of traffic and enhancing the user experience. This method ensures that all visitors have a fair chance to access the website without overwhelming the system.
Description
Streamline your queue management with SMS, offering your customers the flexibility they crave during their wait! The SMS Virtual Queuing System delivers a cutting-edge and personalized approach to managing customer wait times, enhancing satisfaction while simultaneously increasing productivity and alleviating employee pressure through advanced SMS QMS technology. Instead of having customers stand in line, consider implementing an iPad Kiosk for them to join the queue. This method not only gathers valuable customer insights but also empowers them to make the most of their waiting time, effectively managing their expectations regarding wait duration. Customers will benefit from precise ETA forecasts, updates on their queue position, and timely notifications as their service time approaches. Additionally, they can opt to join the queue via SMS, kiosk, or in person, ensuring a seamless and convenient experience for everyone involved. This innovative approach to queuing can transform the way your business interacts with its customers.
API Access
Has API
API Access
Has API
Integrations
AWS CloudFormation
AWS Identity and Access Management (IAM)
AWS Lambda
AWS Secrets Manager
Amazon API Gateway
Amazon CloudFront
Amazon CloudWatch
Amazon DynamoDB
Amazon ElastiCache
Amazon EventBridge
Integrations
AWS CloudFormation
AWS Identity and Access Management (IAM)
AWS Lambda
AWS Secrets Manager
Amazon API Gateway
Amazon CloudFront
Amazon CloudWatch
Amazon DynamoDB
Amazon ElastiCache
Amazon EventBridge
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Amazon
Country
United States
Website
aws.amazon.com/solutions/implementations/aws-virtual-waiting-room/
Vendor Details
Company Name
WhyQ
Founded
2018
Country
United States
Website
www.whyq.me/
Product Features
Product Features
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue