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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Dependable, secure, and adaptable transport solutions for live video are essential. File-based video assets can be prepared for on-demand broadcasting and multiscreen distribution. Inputs can be seamlessly transformed into live outputs for both broadcasting and multiscreen video delivery. Live and on-demand video content can be originated and packaged efficiently. Video assets can be stored and utilized for various media workflows, whether live or on-demand. With server-side ad insertion, personalized and monetized multiscreen video content can be created. By managing video networks, both live and on-demand content can be delivered effectively. A live video source can be connected to AWS Elemental MediaLive for enhanced functionality. The cloud offers purpose-built capabilities designed to assist customers in transforming content production, media supply chains, broadcasting, direct-to-consumer models, streaming, and analytics. Customers are successfully reinventing the media and entertainment landscape through innovative solutions provided by AWS, paving the way for a new era of digital experiences. This transformation is marked by an increasing demand for tailored content delivery to meet diverse audience needs.

Description

The contemporary call center has evolved beyond its traditional form, becoming a dynamic network of virtual agents available on demand, which offers unparalleled scalability and adaptability. Liveops provides companies with access to a skilled workforce capable of delivering virtual call center solutions that efficiently ramp up during peak times without any disruption. By focusing on the qualifications, education, and professional experience of our agents, we transcend geographical barriers, ensuring they are well-equipped to represent your brand effectively. With a robust network of 20,000 domestic agents, we are not constrained by traditional working hours or locations, allowing us to find the most suitable talent available. This approach fosters an unprecedented level of flexibility that can significantly enhance your customer service experience. For over 18 years, we have redefined the customer service landscape by eliminating downtime and reducing overhead costs while leading the market in flexible agent services. Our commitment to innovation is echoed in the feedback we receive from our clients. Discover what others have to say about how we’ve transformed their customer interactions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AWS App Mesh
AWS Elemental MediaConvert
AWS Marketplace
Adobe Advertising Cloud
Amazon Elastic Transcoder
Amazon Web Services (AWS)
Amdocs Customer Experience Suite
BuyDRM
Dolby.io
EZDRM
IBM Aspera
InfoNgen
JobDiva
Salesforce
Salesforce Agentforce Service
TrackIt
Wizeline
Zendesk
Zoho CRM

Integrations

AWS App Mesh
AWS Elemental MediaConvert
AWS Marketplace
Adobe Advertising Cloud
Amazon Elastic Transcoder
Amazon Web Services (AWS)
Amdocs Customer Experience Suite
BuyDRM
Dolby.io
EZDRM
IBM Aspera
InfoNgen
JobDiva
Salesforce
Salesforce Agentforce Service
TrackIt
Wizeline
Zendesk
Zoho CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

www.elemental.com

Vendor Details

Company Name

Liveops

Founded

2000

Country

United States

Website

liveops.com

Product Features

Live Streaming

Access Control
Audience Analytics
Audience Engagement
Browser-based
Customizable Branding
Encoding
Event Scheduling
Live Streaming Production
Moderation
Monetization Tools
Multi-Screen / Split-Screen
Multiple Camera Feeds
Multistreaming
Session Recording
Social Media Integration
Streaming Platform Integration

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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