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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

The AWS DevOps Agent is a solution provided by Amazon Web Services (AWS) that functions as a self-sufficient, continuously operating operations engineer, tasked with identifying and preventing issues within your infrastructure, applications, and deployment processes. This tool autonomously analyzes your application assets and their interconnections, encompassing infrastructure, code repositories, deployment workflows, monitoring tools, and telemetry data, to synthesize information from logs, metrics, traces, deployment activities, and recent code modifications. In the event of an alert, unexpected error surge, or a help request, the DevOps Agent promptly initiates an automated analysis; it conducts incident triage around the clock, performs root-cause examinations, and offers detailed remediation strategies that can seamlessly integrate into team workflows (for instance, through Slack, ServiceNow, or PagerDuty) or directly generate support tickets with AWS. Moreover, this proactive approach ensures that potential issues are addressed before they escalate, enhancing the overall reliability of your systems.

Description

Neo Agent serves as an advanced AI technician tailored for managed service providers, designed to seamlessly collaborate with the internal team within the PSA. It efficiently reviews tickets, cross-references similar cases, utilizes playbooks and documentation, executes necessary actions, and completes the process. Unlike traditional automation solutions that rely on extensive rule sets or brittle scripts, Neo introduces a fresh approach to automation for MSPs that mimics the capabilities of a human Level 1 technician. This innovative tool accelerates ticket resolution, streamlines PSA and RMM workflows, and ensures that all communications are aligned with the company's branding. Neo is equipped to analyze incoming tickets, engage with users, perform actions on behalf of the team, and manage workflows initiated by recurring tasks such as ticket triage, dispatching, and routine manual operations. Additionally, it offers integration with various systems, including PSA platforms, RMM tools, documentation resources, marketplaces, Microsoft 365, and Azure, enabling it to automate ticket management processes, synchronize client information, and enhance overall operational efficiency. This comprehensive functionality positions Neo as a pivotal asset in optimizing the service desk's performance and improving client satisfaction.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ServiceNow Yes 
Slack Yes 
Amazon EKS Yes 
Asio by ConnectWise No 
ConnectWise Automate No 
Datadog Yes 
Datto RMM No 
Dynatrace Yes 
GitLab Yes 
Hudu No 
Ingram Micro Cloud No 
Kiro Yes 
Kubernetes Yes 
Microsoft 365 No 
Microsoft Azure No 
Microsoft Exchange No 
Model Context Protocol (MCP) Yes 
New Relic Yes 
Pax8 No 
ScalePad No 

Integrations

ServiceNow Yes 
Slack Yes 
Amazon EKS No 
Asio by ConnectWise Yes 
ConnectWise Automate Yes 
Datadog No 
Datto RMM Yes 
Dynatrace No 
GitLab No 
Hudu Yes 
Ingram Micro Cloud Yes 
Kiro No 
Kubernetes No 
Microsoft 365 Yes 
Microsoft Azure Yes 
Microsoft Exchange Yes 
Model Context Protocol (MCP) No 
New Relic No 
Pax8 Yes 
ScalePad Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$1,300 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

aws.amazon.com/devops-agent/

Vendor Details

Company Name

Neo Agent

Founded

2023

Country

United Kingdom

Website

www.neoagent.io

Product Features

DevOps

Approval Workflow No 
Dashboard No 
KPIs No 
Policy Management No 
Portfolio Management No 
Prioritization No 
Release Management No 
Timeline Management No 
Troubleshooting Reports No 

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

Alternatives

Alternatives