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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

AWAI offers two distinct methods of operation, both leveraging the same analytical framework. The first method, group analysis, eliminates the need for a traditional fixed questionnaire; instead, you can compose your questions in straightforward language and distribute an invite link, allowing respondents to participate without needing an account. Each individual engages with the AI independently, which prompts further discussion to elicit deeper insights. Once completed, the conversations are organized according to opinions, the underlying rationale, and the number of individuals who expressed each viewpoint, with unique opinions treated as outliers rather than being averaged out. This option accommodates up to 100 participants on a self-serve basis. The second method involves real-time meetings where each participant selects their preferred language for communication and reading, and contributions are categorized under specific topics as the discussion unfolds. Following the meeting, the content is organized thematically rather than presented as a mere transcript. Both approaches culminate in the creation of a document, where you can pose a straightforward question regarding the gathered information, resulting in a report that can be exported as a PDF and edited without any additional charges. Additionally, a public demo is available, requiring no registration to access. This accessibility allows potential users to explore AWAI's capabilities effortlessly.

Description

Previously, our method for examining qualitative data was highly labor-intensive and consumed a significant amount of time. Now, thanks to their AI technology, we can effortlessly pinpoint critical insights. We move past simple sentiment analysis by providing a comprehensive weekly report that highlights the most significant compliments, complaints, questions, and requests, organized by volume and urgency. Each identified theme not only tracks fluctuations over time but also includes a detailed summary, urgency score, relevant product sub-themes, user profiles, and additional insights. This versatile tool can be applied to various sources, such as sales call transcripts, customer support inquiries, market research, employee feedback, and beyond. Our platform accommodates unlimited users and integrations at every pricing level, ensuring accessibility for companies of all sizes. To get started, you only need a minimum of 500 data points. Each report section delivers insights about the individuals engaging in those discussions, ensuring a tailored approach. The AI leverages customer attributes and metadata to perform in-depth analyses and offer recommendations based on elements like NPS scores, customer classifications, geographical regions, and more, mirroring the analytical capabilities of a human expert. Ultimately, this transformation not only streamlines our processes but also enriches our understanding of customer feedback in a way that was previously unattainable.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Delighted
Front
GPT-4
Intercom
Nekton.ai
Pendo
Salesforce
SurveyMonkey
Typeform
Zapier
Zendesk

Integrations

Delighted
Front
GPT-4
Intercom
Nekton.ai
Pendo
Salesforce
SurveyMonkey
Typeform
Zapier
Zendesk

Pricing Details

$11.99/month
Free Trial
Free Version

Pricing Details

$600 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

OFFICE KAMIYA Inc.

Founded

2016

Country

Japan

Website

www.officekamiya.co.jp/

Vendor Details

Company Name

Viable

Founded

2020

Country

United States

Website

www.askviable.com

Product Features

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Alternatives

No Alternatives

Alternatives

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Semantria

Lexalytics
Quala Reviews

Quala

ReliCheck