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ease
features
design
support

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Description

AWAI offers two distinct methods of operation, both leveraging the same analytical framework. The first method, group analysis, eliminates the need for a traditional fixed questionnaire; instead, you can compose your questions in straightforward language and distribute an invite link, allowing respondents to participate without needing an account. Each individual engages with the AI independently, which prompts further discussion to elicit deeper insights. Once completed, the conversations are organized according to opinions, the underlying rationale, and the number of individuals who expressed each viewpoint, with unique opinions treated as outliers rather than being averaged out. This option accommodates up to 100 participants on a self-serve basis. The second method involves real-time meetings where each participant selects their preferred language for communication and reading, and contributions are categorized under specific topics as the discussion unfolds. Following the meeting, the content is organized thematically rather than presented as a mere transcript. Both approaches culminate in the creation of a document, where you can pose a straightforward question regarding the gathered information, resulting in a report that can be exported as a PDF and edited without any additional charges. Additionally, a public demo is available, requiring no registration to access. This accessibility allows potential users to explore AWAI's capabilities effortlessly.

Description

Previously, our method for examining qualitative data was highly labor-intensive and consumed a significant amount of time. Now, thanks to their AI technology, we can effortlessly pinpoint critical insights. We move past simple sentiment analysis by providing a comprehensive weekly report that highlights the most significant compliments, complaints, questions, and requests, organized by volume and urgency. Each identified theme not only tracks fluctuations over time but also includes a detailed summary, urgency score, relevant product sub-themes, user profiles, and additional insights. This versatile tool can be applied to various sources, such as sales call transcripts, customer support inquiries, market research, employee feedback, and beyond. Our platform accommodates unlimited users and integrations at every pricing level, ensuring accessibility for companies of all sizes. To get started, you only need a minimum of 500 data points. Each report section delivers insights about the individuals engaging in those discussions, ensuring a tailored approach. The AI leverages customer attributes and metadata to perform in-depth analyses and offer recommendations based on elements like NPS scores, customer classifications, geographical regions, and more, mirroring the analytical capabilities of a human expert. Ultimately, this transformation not only streamlines our processes but also enriches our understanding of customer feedback in a way that was previously unattainable.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Delighted No 
Front No 
GPT-4 No 
Intercom No 
Nekton.ai No 
Pendo No 
Salesforce No 
SurveyMonkey No 
Typeform No 
Zapier No 
Zendesk No 

Integrations

Delighted Yes 
Front Yes 
GPT-4 Yes 
Intercom Yes 
Nekton.ai Yes 
Pendo Yes 
Salesforce Yes 
SurveyMonkey Yes 
Typeform Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

$11.99/month
Free plan available, no card required. Subscriptions are Plus $11.99, Pro $29.99 and Ultra $99.00 per month.

Group analysis is a one-time purchase rather than a subscription: $799.00 base plus $11.99 per respondent, for up to 100 respondents on self-serve. Reports are included at no extra cost.

Prices are shown in the viewer's local currency; USD is the reference.
Free Trial No 
Free Version Yes 

Pricing Details

$600 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OFFICE KAMIYA Inc.

Founded

2016

Country

Japan

Website

www.officekamiya.co.jp/

Vendor Details

Company Name

Viable

Founded

2020

Country

United States

Website

www.askviable.com

Product Features

Qualitative Data Analysis

Annotations No 
Collaboration Yes 
Data Visualization Yes 
Media Analytics No 
Mixed Methods Research No 
Multi-Language Yes 
Qualitative Comparative Analysis No 
Quantitative Content Analysis No 
Sentiment Analysis No 
Statistical Analysis No 
Text Analytics Yes 
User Research Analysis Yes 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Qualitative Data Analysis

Annotations No 
Collaboration No 
Data Visualization No 
Media Analytics No 
Mixed Methods Research No 
Multi-Language No 
Qualitative Comparative Analysis No 
Quantitative Content Analysis No 
Sentiment Analysis No 
Statistical Analysis No 
Text Analytics No 
User Research Analysis No 

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