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Description
ATSGOne is an all-encompassing IT modernization platform that seamlessly integrates and automates top-tier services alongside superior solutions.
Our commitment to employing best practices and utilizing the most exceptional technology solutions enables ATSGOne to drive favorable business results.
Leveraging our internal best practices and extensive experience as a managed services provider, ATSG has developed an integrated and automated management platform that focuses on exceptional people, streamlined processes, and cutting-edge technologies.
At the heart of this initiative lies the ATSGOne intelligent IT platform, which features a holistic, integrated suite of IT management applications, tools, business processes, and resources meticulously designed to deliver high-quality services, support, and experiences to our clientele.
The ATSGOne platform effectively supports your organization's IT infrastructure, software, and hardware systems, ensuring a seamless integration tailored to your enterprise's unique needs.
With this robust framework, businesses can optimize their IT operations while enhancing overall performance and user satisfaction.
Description
Fixify is an advanced IT help desk solution that merges artificial intelligence automation with human skill to optimize support operations. By effortlessly integrating with current ticketing systems, Fixify can automate as much as 75% of Tier 1 and Tier 2 support requests, including tasks like password resets, application installations, and hardware troubleshooting. Its AI-driven ticket categorization captures patterns and trends, which aids in efficient triage and swift resolution. Additionally, real-time sentiment analysis leverages advanced language models to monitor user interactions, identifying emotional shifts and helping analysts deliver compassionate support. Fixify provides comprehensive visibility and oversight through dashboards that monitor key metrics such as response times, service level agreement compliance, and user satisfaction ratings. The platform is designed to accommodate multi-timezone operations, ensuring that global teams receive consistent support regardless of location. With customizable workflows and seamless integration with popular tools such as Slack and Teams, Fixify significantly improves the overall experience for end-users while fostering a more effective support environment. Ultimately, this innovative solution aims to enhance productivity and satisfaction for both users and support teams alike.
API Access
Has API
API Access
Has API
Integrations
Freshdesk
GitLab
Google Workspace
Jira
ManageEngine AD360
Microsoft Teams
Okta
ServiceNow
Slack
Integrations
Freshdesk
GitLab
Google Workspace
Jira
ManageEngine AD360
Microsoft Teams
Okta
ServiceNow
Slack
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$3,000 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ATSG
Founded
1990
Country
United States
Website
www.atsg.net/platform/
Vendor Details
Company Name
Fixify
Founded
2023
Country
United States
Website
www.fixify.com
Product Features
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
IT Security
Anti Spam
Anti Virus
Email Attachment Protection
Event Tracking
IP Protection
Internet Usage Monitoring
Intrusion Detection System
Spyware Removal
Two-Factor Authentication
Vulnerability Scanning
Web Threat Management
Web Traffic Reporting
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal