Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ATSGOne is an all-encompassing IT modernization platform that seamlessly integrates and automates top-tier services alongside superior solutions.
Our commitment to employing best practices and utilizing the most exceptional technology solutions enables ATSGOne to drive favorable business results.
Leveraging our internal best practices and extensive experience as a managed services provider, ATSG has developed an integrated and automated management platform that focuses on exceptional people, streamlined processes, and cutting-edge technologies.
At the heart of this initiative lies the ATSGOne intelligent IT platform, which features a holistic, integrated suite of IT management applications, tools, business processes, and resources meticulously designed to deliver high-quality services, support, and experiences to our clientele.
The ATSGOne platform effectively supports your organization's IT infrastructure, software, and hardware systems, ensuring a seamless integration tailored to your enterprise's unique needs.
With this robust framework, businesses can optimize their IT operations while enhancing overall performance and user satisfaction.
Description
Unlock the full capabilities of your workforce by leveraging top-tier collaboration tools from Microsoft and Cisco, seamlessly integrated with Evolve IP’s award-winning enterprise voice and communication services. Our customized Purpose-Built® solution is designed specifically for your organization, significantly enhancing employee productivity and fostering greater operational efficiency. With Evolve IP Desktop Services, including DaaS, RMM, ITaaS, and more, your team can work remotely while IT teams effortlessly manage, secure, and update devices and applications for all employees. Elevate your customer service experience with Evolve IP's renowned omnichannel contact center solution, which has been recognized in Gartner’s CCaaS Magic Quadrant for three consecutive years, boasting the highest client recommendation score among all evaluated vendors. This tailored communications and contact center platform will be uniquely crafted to meet the specific needs of your business, ensuring a seamless and effective communication experience. By choosing Evolve IP, you're not just investing in technology; you're enhancing the overall performance and satisfaction of your entire organization.
API Access
Has API
No
API Access
Has API
No
Integrations
Act!
No
GoldMine CRM
No
Google Contacts
No
Microsoft 365
No
Microsoft Teams
No
NetSuite
No
Sage CRM
No
Salesforce
No
Sugar Sell
No
Verint Workforce Engagement
No
Integrations
Act!
Yes
GoldMine CRM
Yes
Google Contacts
Yes
Microsoft 365
Yes
Microsoft Teams
Yes
NetSuite
Yes
Sage CRM
Yes
Salesforce
Yes
Sugar Sell
Yes
Verint Workforce Engagement
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ATSG
Founded
1990
Country
United States
Website
www.atsg.net/platform/
Vendor Details
Company Name
Evolve IP
Founded
2011
Country
United States
Website
www.evolveip.net
Product Features
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
No
Hardware Inventory
No
IT Budgeting
No
License Management
No
Patch Management
No
Remote Access
No
Scheduling
No
Software Inventory
No
User Activity Monitoring
No
IT Security
Anti Spam
No
Anti Virus
No
Email Attachment Protection
No
Event Tracking
No
IP Protection
No
Internet Usage Monitoring
No
Intrusion Detection System
No
Spyware Removal
No
Two-Factor Authentication
No
Vulnerability Scanning
No
Web Threat Management
No
Web Traffic Reporting
No
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
No
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Desktop as a Service (DaaS)
Admin Console
No
Application Management
No
BYOL Management
No
Backup & Recovery
No
Cloud Encryption
No
Device Management
No
File Management
No
GPU Virtualization
No
Multi-Factor Authentication
No
Policy Management
No
Single Sign On
No
User Provisioning
No
Unified Communications
Audio / Video Conferencing
No
Calendar Management
No
Call Recording
No
Call Routing
No
Chat / Messaging
No
Fax Management
No
File Sharing
No
Mobile Access
No
Multi-User Collaboration
No
Voice Mail
No
Virtual Desktop (VDI)
Desktop-as-a-Service
No
Load Balancing
No
Multi-Device Support
No
Multi-Factor Authentication
No
Permissions / Access Controls
No
Self Service Portal
No
Third Party Integration
No