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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ATSGOne is an all-encompassing IT modernization platform that seamlessly integrates and automates top-tier services alongside superior solutions. Our commitment to employing best practices and utilizing the most exceptional technology solutions enables ATSGOne to drive favorable business results. Leveraging our internal best practices and extensive experience as a managed services provider, ATSG has developed an integrated and automated management platform that focuses on exceptional people, streamlined processes, and cutting-edge technologies. At the heart of this initiative lies the ATSGOne intelligent IT platform, which features a holistic, integrated suite of IT management applications, tools, business processes, and resources meticulously designed to deliver high-quality services, support, and experiences to our clientele. The ATSGOne platform effectively supports your organization's IT infrastructure, software, and hardware systems, ensuring a seamless integration tailored to your enterprise's unique needs. With this robust framework, businesses can optimize their IT operations while enhancing overall performance and user satisfaction.

Description

Aranda Service Management is a comprehensive IT Service Management (ITSM) software that aims to boost productivity within organizations by offering automated service solutions. It adheres to ITIL 4 best practices and features a user-friendly portal alongside self-service capabilities, which allow clients to submit requests, track the status of their cases, and access a centralized knowledge repository for self-management around the clock. Key advanced features include a priority matrix, financial oversight, structured approval workflows, import/export options, and tools for collecting satisfaction feedback. By incorporating artificial intelligence and machine learning, it provides top-tier self-service experiences while simultaneously lowering support expenses. Additionally, it accommodates multi-project environments, enabling businesses to oversee various service domains beyond IT without the need for extra infrastructure, thus promoting seamless operational efficiency. This flexibility makes it an invaluable asset for organizations looking to streamline their IT and service management processes.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Active Directory No 
Amazon Connect No 
Aranda CMDB No 
Aranda Data Safe No 
Aranda Device Management No 
Aranda Enterprise Mobility Management No 
Aranda Field Service No 
Azure DevOps No 
Gmail No 
Google Drive No 
Google Meet No 
Google Workspace No 
Jira No 
LDAP No 
Microsoft Power Automate No 
Microsoft Power BI No 
OpenAI No 
ServiceNow No 
WhatsApp No 

Integrations

Active Directory Yes 
Amazon Connect Yes 
Aranda CMDB Yes 
Aranda Data Safe Yes 
Aranda Device Management Yes 
Aranda Enterprise Mobility Management Yes 
Aranda Field Service Yes 
Azure DevOps Yes 
Gmail Yes 
Google Drive Yes 
Google Meet Yes 
Google Workspace Yes 
Jira Yes 
LDAP Yes 
Microsoft Power Automate Yes 
Microsoft Power BI Yes 
OpenAI Yes 
ServiceNow Yes 
WhatsApp Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ATSG

Founded

1990

Country

United States

Website

www.atsg.net/platform/

Vendor Details

Company Name

Aranda SOFTWARE

Founded

2002

Country

Colombia

Website

arandasoft.com/en/productos/aranda-service-management/

Product Features

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

IT Security

Anti Spam No 
Anti Virus No 
Email Attachment Protection No 
Event Tracking No 
IP Protection No 
Internet Usage Monitoring No 
Intrusion Detection System No 
Spyware Removal No 
Two-Factor Authentication No 
Vulnerability Scanning No 
Web Threat Management No 
Web Traffic Reporting No 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

Product Features

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management No 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

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