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Description
ATSG has leveraged its extensive experience and best practices as a managed services provider to develop a cohesive and automated management platform that integrates top-notch personnel, processes, and technologies. Central to this initiative is the ATSG IT platform, which offers a robust and unified suite of IT management applications, tools, business processes, and resources tailored to deliver superior services, support, and experiences for our clients. This Enterprise Information Technology Service Management (ITSM) platform is designed to oversee all IT services effectively. It adheres to the latest ITIL framework, facilitating the management of service operations, design, and transitions, as well as promoting continual service improvement, reporting, and analytics. Moreover, ATSG provides cutting-edge automated infrastructure management for networks, systems, and storage, complemented by extensive remote infrastructure management capabilities. Our commitment to excellence ensures that we not only meet but also anticipate the evolving needs of our customers in a rapidly changing technological landscape.
Description
USU IT Service Management (ITSM) serves as an all-encompassing software platform that not only addresses standard ITSM processes but also incorporates additional service areas pertinent to your organization. By utilizing ITSM as the primary instrument for enterprise service management throughout your organization, you can streamline and automate processes across various departments effectively. This scalable solution is designed to adeptly handle your intricate service processes, adapting and expanding to meet your evolving requirements. Among the few ITSM solutions globally, USU IT Service Management proudly claims a strong adherence to top ITIL® standards. Trust in this leading ITSM solution, which has consistently achieved the highest certification levels recognized by international bodies, showcasing its reliability and excellence. Proudly developed in Germany, this ITSM tool surpasses many offerings from global competitors, ensuring that your enterprise remains at the forefront of service management innovation. Experience the difference that a well-crafted solution can make in optimizing your organization's service delivery!
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ATSG
Founded
1994
Country
United States
Website
www.atsg.net/platform/
Vendor Details
Company Name
USU Software
Founded
1977
Country
Germany
Website
www.usu.com/en-us/solutions/usu-it-service-management/
Product Features
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
Product Features
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
