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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ATSG has leveraged its extensive experience and best practices as a managed services provider to develop a cohesive and automated management platform that integrates top-notch personnel, processes, and technologies. Central to this initiative is the ATSG IT platform, which offers a robust and unified suite of IT management applications, tools, business processes, and resources tailored to deliver superior services, support, and experiences for our clients. This Enterprise Information Technology Service Management (ITSM) platform is designed to oversee all IT services effectively. It adheres to the latest ITIL framework, facilitating the management of service operations, design, and transitions, as well as promoting continual service improvement, reporting, and analytics. Moreover, ATSG provides cutting-edge automated infrastructure management for networks, systems, and storage, complemented by extensive remote infrastructure management capabilities. Our commitment to excellence ensures that we not only meet but also anticipate the evolving needs of our customers in a rapidly changing technological landscape.

Description

ITSM 365 offers a comprehensive platform to efficiently handle customer requests instantly. You can easily modify an application's interface or develop a new business procedure with just a few clicks in the configuration settings. The platform boasts extensive integration capabilities with various external systems, allowing for the automation of service processes across IT, ACS, HR, and more. It is also certified by ITIL®, ensuring that it meets industry standards. The solution facilitates seamless support for your external clients, enabling you to create an application, monitor its progress and status, and interact with customer support via comments within the application. Additionally, it provides users with access to a wealth of information, including common issues, best practices, and other resources for self-learning. This makes ITSM 365 not only a tool for managing requests but also a valuable resource for empowering users.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ATSG

Founded

1994

Country

United States

Website

www.atsg.net/platform/

Vendor Details

Company Name

Naumen

Country

Russian Federation

Website

itsm365.ru/

Product Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Product Features

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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