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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ASC offers innovative solutions that enable users to enhance service quality, safeguard their assets, and respond effectively in emergency situations. Such challenges are routinely faced by businesses and public safety agencies alike. Partnering with ASC allows these organizations to leverage a practical approach that not only captures communication streams but also transforms the overwhelming influx of data into actionable insights that boost productivity while reducing expenses. Recognized globally as a leading software provider in omni-channel recording, quality management, and analytics, ASC caters to a diverse range of businesses with recording necessities, particularly in the realms of contact centers, financial services, and public safety. We specialize in recording, analyzing, and evaluating interactions across various media formats, including fixed-line and mobile calls, chat, video, screen sharing, SMS, and Microsoft Teams Meetings. This comprehensive capability ensures that our clients can maintain high standards of communication and operational efficiency.

Description

Gather voice data from both traditional and modern voice platforms, whether located on-site or in the cloud. The versatile architecture of the enhanced Red Box platform is designed to accommodate businesses of any scale, allowing its established application to seamlessly function and grow within all cloud and on-premises settings, while consistently capturing all voice interactions from both legacy and contemporary telephony systems, all managed through a unified application framework. This comprehensive solution ensures that organizations can maintain clear and organized records of their voice communications across various channels.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Creovai Yes 
Azure Marketplace Yes 
Charge-off Loan Tracker Yes 
Classter Yes 
Cloudya Yes 
Flame Analytics No 
Frazer Auto Dealer Software Yes 
Global Relay No 
Gong No 
HubStor No 
InterForm Yes 
Salesforce Yes 
Theta Lake No 
adepsi Yes 

Integrations

Creovai Yes 
Azure Marketplace No 
Charge-off Loan Tracker No 
Classter No 
Cloudya No 
Flame Analytics Yes 
Frazer Auto Dealer Software No 
Global Relay Yes 
Gong Yes 
HubStor Yes 
InterForm No 
Salesforce No 
Theta Lake Yes 
adepsi No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ASC Technologies

Founded

1964

Country

Germany

Website

asctechnologies.com/english/

Vendor Details

Company Name

Red Box Recorders

Founded

1988

Country

United Kingdom

Website

redboxvoice.com

Product Features

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Product Features

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

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