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Description
It is no longer necessary to search for information about who to contact to report a device problem, a system crash, or request equipment. The Service Desk can be contacted by employees via the self-service portal, Teams or Outlook. You can enjoy the full Service Desk experience from within Microsoft Outlook. You can access your ticket log and browse our knowledge base, or create a new request from a catalog. The requester knows who is handling their request, what status it is at and how long it takes to resolve. They don't have to call the helpdesk in order to inquire about the status of the resolution. Don't waste your time sorting out requests. The system will assign each request to the correct team. The system automatically sorts requests according to their priority. The team has a well-organized work schedule and will not forget anything.
Description
SmartITSM by Service Grid Tech is a complete IT operations and IT service management platform designed for teams that need more automation, visibility, and control. The platform brings tickets, service requests, assets, endpoints, SLAs, reporting, knowledge, projects, changes, problems, tasks, stock, consumables, and preventive maintenance into one connected system. SmartITSM is built with AI at the core, helping teams automate ticket creation, classification, prioritization, routing, assignment, knowledge search, and escalation. Users can generate tickets automatically from email, WhatsApp, and natural language descriptions, reducing manual entry and helping support teams respond faster. AI category detection helps prevent misrouted tickets, while AI priority prediction uses context, history, and business impact to help teams focus on the most urgent work. The platform also includes automated SLA rules, breach alerts, escalation chains, dashboards, KPI tracking, approval workflows, and guided onboarding so organizations can go live quickly. Asset management and endpoint visibility help IT teams understand what they own, where assets are located, and how they are being supported. SmartITSM is designed for enterprise environments across healthcare, finance, government, manufacturing, and large IT organizations. By combining AI automation, service desk workflows, asset visibility, reporting, and enterprise security, SmartITSM helps IT teams reduce downtime, improve service quality, and scale operations more efficiently.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Azure App Service
Azure DevOps
Dynamics 365 Commerce
Jira Service Management
Microsoft 365
Microsoft Entra ID Protection
Microsoft Outlook
Microsoft Power Automate
Microsoft Power BI
Microsoft Teams
Integrations
Azure App Service
Azure DevOps
Dynamics 365 Commerce
Jira Service Management
Microsoft 365
Microsoft Entra ID Protection
Microsoft Outlook
Microsoft Power Automate
Microsoft Power BI
Microsoft Teams
Pricing Details
$40/agent
Free Trial
Free Version
Pricing Details
₹800/agent/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ALVAO
Founded
1999
Country
United States
Website
www.alvao.com
Vendor Details
Company Name
Service Grid Tech
Founded
2026
Country
India
Website
servicegridtech.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Alternatives
Alternatives
No Alternatives