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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

AIVITEX is an innovative digital service and remote support platform tailored to assist businesses in delivering their offerings online, thereby connecting with customers around the world. By facilitating digital services and remote assistance without requiring physical visits, it maximizes employee efficiency and eliminates the need for lengthy travel, significantly improving time management. This model not only supports sustainability efforts by lowering energy usage but also helps businesses remain competitive in a fast-evolving market that increasingly prioritizes quick and digital solutions. AIVITEX encompasses a wide range of essential features for effective remote digital services and inspections. Users can initiate digital sessions for various tasks, leveraging tools like live video communication, documentation, image capturing, forms, checklists, and product showcases within a single session, with all data archived for future use. The live video capability promotes immediate engagement with clients, facilitating real-time evaluations of on-site conditions. Additionally, the platform's versatility allows companies to adapt to different service demands efficiently and enhance overall customer satisfaction.

Description

A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amdocs Customer Experience Suite No 
CSG Advanced Convergent Platform (ACP) No 
Genesys Cloud CX No 
Microsoft 365 No 
Microsoft Dynamics GP No 
Oracle Service No 
Pega Customer Service No 
Salesforce No 
Salesforce Agentforce Service No 
ServiceNow No 
Zendesk No 

Integrations

Amdocs Customer Experience Suite Yes 
CSG Advanced Convergent Platform (ACP) Yes 
Genesys Cloud CX Yes 
Microsoft 365 Yes 
Microsoft Dynamics GP Yes 
Oracle Service Yes 
Pega Customer Service Yes 
Salesforce Yes 
Salesforce Agentforce Service Yes 
ServiceNow Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$29.99/month/user
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

AIVITEX

Founded

2020

Country

Germany

Website

aivitex.com

Vendor Details

Company Name

TechSee

Country

Israel

Website

www.techsee.me/

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare Yes 
For Sales Yes 
For eCommerce Yes 
Image Recognition Yes 
Machine Learning Yes 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) No 

Computer Vision

Blob Detection & Analysis Yes 
Building Tools Yes 
Image Processing Yes 
Multiple Image Type Support No 
Reporting / Analytics Integration No 
Smart Camera Integration No 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Remote Work

Collaboration No 
Credential Management No 
Electronic Signature Yes 
Employee Monitoring No 
Live Chat Yes 
Meeting Management No 
Project Management No 
Remote Access Yes 
Remote Support Yes 
Screen Sharing Yes 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat Yes 
Web Conferencing No 

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