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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

AIChatbot is a conversational chatbot built with AI for customer service. AIChatbot allows you to create your own GPT chatbot that is trained using your data. You can upload your website URL, PDF file, or sitemap. The AIChatbot is able to respond in multiple languages, and you can embed the chatbot widget on your website. The best part? AIChatbot can handle up to 75% common customer questions. This allows your real agents to focus on solving complex tickets. You can automate email support responses up to 10x faster. AIChatbot can answer questions in less than 5 seconds, compared to the 2 minutes average response time for human agents. AIChatbot is able to tell your customers all about your products and services, capture leads, give you insights into the geolocation of your prospects and make recommendations. It is important to remember that it learns from your customer interactions and stays within the knowledge base.

Description

Macha is a done-for-you AI support agent that works inside Zendesk, Freshdesk, Gorgias, Front, HubSpot and Intercom, so there is no migration and no new inbox. The Macha team reviews about a month of your past tickets, ranks the categories an agent can handle end to end, writes the knowledge base and instructions, and connects your other systems (Shopify, Stripe, subscription apps or your own API) so the agent can act, not just answer. It goes live in safe mode first: drafts appear as internal notes for your team to approve. Once a category's drafts are right, it replies to customers directly. A success manager stays on the account. Plans start at $299 a month for 750 tickets (about $0.40 a ticket), setup included.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Shopify Yes 
Bubble Yes 
Freshdesk No 
Front No 
Gorgias No 
HubSpot Service Hub No 
Intercom No 
Slack No 
Squarespace Yes 
Stripe No 
Webflow Yes 
Wix Yes 
WordPress Yes 
Zendesk No 

Integrations

Shopify Yes 
Bubble No 
Freshdesk Yes 
Front Yes 
Gorgias Yes 
HubSpot Service Hub Yes 
Intercom Yes 
Slack Yes 
Squarespace No 
Stripe Yes 
Webflow No 
Wix No 
WordPress No 
Zendesk Yes 

Pricing Details

$19 per month
Free Trial Yes 
Free Version No 

Pricing Details

$299 per month
About $0.40 a ticket. Plans: 750 tickets $299/month, 1,500 tickets $599/month, 3,000 tickets $1,199/month, up to 10,000 tickets $3,999/month. Done-for-you setup and a dedicated success manager are included. Live in safe mode within 7 days, or the first month is free. Free trial ($50 of usage, about 125 tickets) set up for you after a discovery call.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Pelrio SRL

Founded

2022

Country

Italy

Website

www.aichatbot.so/

Vendor Details

Company Name

Macha

Website

www.getmacha.com

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Product Features

Chatbot

Call to Action No 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis No 
Social Media Integration No 

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