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Description

Utilize AD Lab's divide and conquer approach for efficient data management. This effective solution empowers users to navigate through extensive data sets, accommodate diverse data types, and execute multiple cases simultaneously, all while fostering collaboration in a scalable setting. With its distinct feature of distributed processing, AD Lab allows investigators to harness additional hardware, significantly boosting the speed of case processing and resolution. A one-person lab can greatly enhance its efficiency by leveraging the four-worker distributed processing engines (DPEs) offered by FTK®, while larger labs managing substantial data sets or those collaborating with attorneys, HR, or other stakeholders can elevate their operations by adopting AD Lab. Serving as a centralized investigative platform, AD Lab enhances the experience with robust web-based review features and expanded DPE capabilities, accommodating up to 16 engines with the recent 6.2 release, all supported by a centralized processing farm and database infrastructure. This comprehensive solution positions teams to tackle complex investigations with unparalleled speed and effectiveness.

Description

Revolutionize the way you handle case and complaint management with Resolve Enterprise. This software offers a highly adaptable solution designed to streamline your business operations, catering to everything from straightforward incidents or complaints to intricate cases and thorough investigations. With Resolve Enterprise, you can effortlessly monitor and search for every interaction related to a case or complaint using intuitive dashboards and comprehensive reporting tools. It not only assists in managing cases or complaints throughout their entire life cycle but also ensures efficient logging, task allocation, deadline management, and communication updates. Moreover, it provides robust document management capabilities that extend all the way to resolution, reporting, and in-depth analysis, making it an indispensable tool for any organization. By adopting Resolve Enterprise, you can enhance your operational efficiency and improve overall customer satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

AD Enterprise Yes 
Amazon Web Services (AWS) Yes 
Brainspace Yes 
Intelligent Management Center Yes 
LTU Visual Search API Yes 
MOBILedit! Yes 
Microsoft 365 Yes 
Microsoft Azure Yes 
Microsoft Entra ID Yes 
Quin-C Yes 
Relativity Yes 
SecureDoc CloudVM Yes 
Trellix Data Encryption Yes 

Integrations

AD Enterprise No 
Amazon Web Services (AWS) No 
Brainspace No 
Intelligent Management Center No 
LTU Visual Search API No 
MOBILedit! No 
Microsoft 365 No 
Microsoft Azure No 
Microsoft Entra ID No 
Quin-C No 
Relativity No 
SecureDoc CloudVM No 
Trellix Data Encryption No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

AccessData

Founded

1987

Country

United States

Website

accessdata.com/products-services/ad-lab

Vendor Details

Company Name

Resolve Software Group

Country

Australia

Website

www.resolvesoftware.com.au

Product Features

Investigation Management

Contact Management No 
Data Management No 
Incident Management No 
Reporting & Statistics No 
Subject Profiles No 

Product Features

Complaint Management

Case Management No 
Complaint Classification No 
Corrective Actions (CAPA) No 
Customer Complaint Tracking No 
Feedback Management No 
Forms Management No 
Issue Tracking No 
Quality Assurance Management No 
Routing No 
Self Service Portal No 
Social Media Monitoring No 
Survey Management No 

Investigation Management

Contact Management Yes 
Data Management Yes 
Incident Management No 
Reporting & Statistics Yes 
Subject Profiles No 

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