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Description
Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.
Description
Are your losses due to fraud exceeding your expectations? Is your effectiveness in preventing fraud falling short of 95%? Are you experiencing financial losses at both the teller line and through ATMs? Do your check verification limits exceed $500? Are you allocating more than 0.01% of your bank's assets towards systems and analysts tasked with scrutinizing suspicious activities and thwarting fraud? Are you examining over 250 checks for every item that you consider returning? It's time to stop squandering your resources and finances; allow us to help you minimize false positives, false negatives, manual reviews, and labor costs. Our comprehensive Check, ACH, ATM, Wire, and Cash Fraud Security Solution is here to assist. This all-encompassing fraud prevention system includes compliance reporting, case management features, and enhanced fraud deterrence for financial transactions. By integrating innovative technology, we aim to connect financial services and healthcare clients seamlessly. Investing in our solution will not only streamline your processes but also foster greater trust among your customers.
API Access
Has API
API Access
Has API
Integrations
AML Manager
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
Corillian Online
DMSFACTORY DocumentsPipeliner
Datacard Secura
Fiserv Engagement Advantage
Integrations
AML Manager
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
Corillian Online
DMSFACTORY DocumentsPipeliner
Datacard Secura
Fiserv Engagement Advantage
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ACI Worldwide
Founded
1975
Country
United States
Website
www.aciworldwide.com/solutions/case-manager
Vendor Details
Company Name
ARGO
Founded
1980
Country
United States
Website
argodata.com
Product Features
Investigation Management
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles
Product Features
AML
Behavioral Analytics
Case Management
Compliance Reporting
Identity Verification
Investigation Management
PEP Screening
Risk Assessment
SARs
Transaction Monitoring
Watch List
Commercial Loan
Asset Management
Audit Trail
Complex Debt Structures
Dashboard
Document Management
Exposure Management
Lead Management
Pipeline Management
Risk Management
Trend Analysis
Fraud Detection
Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval