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Description
At Help Desk Software Australia, we are committed to offering software that is organized, efficient, and user-friendly, ensuring superior management of your data. Our goal is to create robust, effective, and targeted solutions tailored for both businesses and government entities, informed by cutting-edge research that identifies what truly enhances your everyday operations. We proudly supply software solutions to significant public and private corporations as well as prominent SMEs throughout Australia and in various international markets. Our dedication to innovation and quality positions us as a leader in the software industry, enabling our clients to thrive in their respective fields. Through our unique approach, we strive to make a lasting impact on how organizations manage their tasks and data.
Description
NEXTDC is an Australian company specializing in data center operations, delivering top-tier services that ensure scalable, secure, and dependable infrastructure for enterprises across diverse sectors. As a frontrunner in digital infrastructure, NEXTDC meets the rising need for cloud and hybrid IT solutions, allowing businesses to seamlessly integrate with leading cloud services, telecommunications networks, and IT providers. The company's facilities are constructed to adhere to high security and energy efficiency standards, reflecting a commitment to sustainability. With its colocation offerings and extensive connectivity options, NEXTDC empowers organizations to enhance their IT frameworks and digital transformation initiatives, all while maintaining strong data protection and operational resilience. Their innovative approach positions them as a vital partner for businesses navigating the complexities of modern technology landscapes.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Azure ExpressRoute
Microsoft Azure
Microsoft Office 2021
Telstra Colocation
Integrations
Amazon Web Services (AWS)
Azure ExpressRoute
Microsoft Azure
Microsoft Office 2021
Telstra Colocation
Pricing Details
$995.00
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Help Desk Software Australia
Country
Australia
Website
www.helpdesksoftware.com.au
Vendor Details
Company Name
NEXTDC
Founded
2010
Country
Australia
Website
www.nextdc.com/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Data Center Management
Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance
