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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Efficiently oversee your agency's vehicle fleet, including police, fire, general government, and public works units, by utilizing our cloud-based management system. This platform allows you to generate work orders, perform inspections, monitor mileage, track hours, and manage maintenance, damage, and repairs seamlessly. In addition to vehicles, you can also oversee AEDs, computers, equipment, firearms, tasers, hoses, and air tanks, ensuring all assets are accounted for. Create detailed work orders, monitor maintenance schedules, and manage funding allocations effectively. Audits can be conducted easily, with automated notifications alerting you to upcoming maintenance and warranty deadlines. Our system includes administrative logging for supervisors and modules for tracking employee performance on a daily basis. You can perform uniform inspections and maintain full accountability through on-demand audits of employee equipment. Additionally, documenting inspections of your agency's buildings and facilities is straightforward, allowing you to create work orders and receive timely notifications as target dates approach. This comprehensive approach not only enhances operational efficiency but also ensures that all aspects of your agency’s resources are managed effectively.

Description

ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Tidal Migrations

Integrations

Tidal Migrations

Pricing Details

$100.00/year
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

911 Tech

Founded

2012

Country

United States

Website

www.911tech.com

Vendor Details

Company Name

Cacti

Website

www.cacticom.com

Product Features

Law Enforcement

Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling

Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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