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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Concerns are mounting regarding supplier (third-party) relationships, particularly in areas such as cyber threats, sustainability, compliance, and continuity risks. The frequency and ramifications of incidents involving third parties, along with increasing compliance requirements, are becoming more pronounced. Our platform functions as a secure, integrated hub designed to promote collaboration across various internal risk disciplines, business teams, and external partners. It allows for the efficient and secure exchange of documents and questionnaires while offering a cooperative environment for developing shared requirements. Within this unified platform, internal teams have the flexibility to determine which information they wish to disclose to other groups and outside entities. Furthermore, our third-party catalog integrates effortlessly with your internal procurement systems and external data sources, providing a centralized view of your entire third-party ecosystem. This all-encompassing perspective encompasses essential details about contracts and unique features, ensuring that you have a thorough understanding of your third-party relationships. By leveraging this platform, organizations can enhance their risk management strategies and strengthen their overall resilience.

Description

Transform your disjointed customer interactions, whether they involve internal teams or external partners, into outstanding experiences that yield immediate financial returns and significantly enhance your Net Promoter Score. There is no need for a complete system overhaul. OvationCXM stands out as the pioneering CXM platform that integrates separated internal functions and third-party services, providing a cohesive understanding of your customer interactions across your entire ecosystem. Foster a shared perspective among different organizations to ensure fluid customer journeys and communications throughout your network. Obtain accurate responses to inquiries and deliver them efficiently through Messenger, our versatile digital interface encompassing webchat, email, phone, SMS, and beyond. Empower your teams and end-users with AI models that are trained and tagged with specific knowledge for delivering tailored, pertinent information. Utilize Smart Buttons and on-screen deep links to engage your customers effectively, leading to quicker and more informed resolutions. By streamlining these processes, you can enhance overall customer satisfaction and loyalty significantly.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ChatGPT
Creditsafe
D&B Connect
EcoVadis
Jira
LSEG Due Diligence Centre
Microsoft Azure
Microsoft Teams
Okta
SAP Cloud Platform
ServiceNav
Slack

Integrations

ChatGPT
Creditsafe
D&B Connect
EcoVadis
Jira
LSEG Due Diligence Centre
Microsoft Azure
Microsoft Teams
Okta
SAP Cloud Platform
ServiceNav
Slack

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

3rdRisk

Country

Netherlands

Website

www.3rdrisk.com

Vendor Details

Company Name

OvationCXM

Founded

2014

Country

United States

Website

www.ovationcxm.com

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

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