Average Ratings 4 Ratings
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Description
360 SMS App is a Salesforce- and Zoho-native, AI-powered messaging solution built to modernize digital engagement across 15+ channels. Trusted by 60k+ users in 100+ countries, it’s delivered 10+ years of results and holds a 4.98/5 AppExchange rating backed by 1,200+ reviews.
Work where your data lives: inside Salesforce records. Sales, marketing, and service teams can run 1:1 conversations, bulk campaigns, automated drips, surveys, and AI chatbots without switching tools or losing context. Support SMS plus the most-used chat apps—WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more—with every message automatically logged to Leads, Contacts, Cases, Opportunities, and custom objects for a complete customer timeline.
Launch fast with no-code automation, or scale with Salesforce Flows, APIs, and integrations for enterprise-grade use cases. Use AI and AI agents at every stage of the journey—from lead capture and qualification to reminders, follow-ups, renewals, and support updates—so engagement stays timely and personalized.
Built-in AI helps teams respond faster and stay on brand with real-time translation, smart reply suggestions, message refinement, template quality scoring, conversation summaries, and next-best-action recommendations. Teams get more done with fewer clicks, while managers gain consistency across outreach and service conversations.
Compliance is built in: manage opt-ins/opt-outs, selective consent, and future-proof policies using custom fields and rules. AI chatbots further reduce workload by answering FAQs, qualifying leads, scheduling meetings, and routing conversations to the right team when human help is needed.
From healthcare and financial services to education and retail, 360 SMS turns Salesforce into a connected messaging hub—helping
Description
Utilize our online SMS platform to launch campaigns, schedule messages, and monitor analytics in real time. Take advantage of a variety of contact features including the ability to upload multiple lists, integrated web forms, reply options, global opt-out lists, segmentation, and staggered message sending. Activate an inbound SMS campaign using keywords, which can also encompass special UTF-8 characters from more than 150 languages and over 1,000 emojis. Additionally, you can send SMS replies directly to an email or transform email responses into text messages, with all conversations conveniently organized into distinct email threads. This application offers the swiftest method for message transmission; simply bookmark the SMS sending link in your browser for easy access from any window without needing to log in. Opt for a robust SMS API that you can depend on for your communications needs. Begin your journey with our comprehensive documentation, meticulously crafted to assist developers in a rapid deployment with a diverse array of HTTP callbacks. With our quick start API guides, you can have SMS functionality up and running in no time, ensuring you're equipped to communicate effectively.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Adobe Marketo Engage
Autopilot
CRMJIO
Claris FileMaker
Eloqua
Facebook
Google Calendar
HubSpot CRM
JobAdder
Integrations
Salesforce
Adobe Marketo Engage
Autopilot
CRMJIO
Claris FileMaker
Eloqua
Facebook
Google Calendar
HubSpot CRM
JobAdder
Pricing Details
$20 or $7 per month
Free Trial
Free Version
Pricing Details
$5 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
360 SMS APP
Founded
2012
Country
United States
Website
360smsapp.com
Vendor Details
Company Name
Burst SMS
Country
United States
Website
burstsms.com
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Product Features
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
