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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Instead of attempting to reach out to your customers through phone calls, consider sending them a text message instead. With a two-way texting tool, you can effortlessly send, receive, and manage your business text message conversations. If customers aren't answering your calls, there are likely valid reasons behind it. Utilize Business Text Messaging to enhance your communication with customers, as many prefer texting as their primary means of interaction. This familiar method allows them to engage with you on their preferred platforms, like SMS, WhatsApp, or Messenger, ultimately leading to a better customer experience. It's essential to keep dialogues active even when customers leave your website or end a live chat, as these interactions can easily be lost, especially on mobile devices. By using text messaging, you can maintain the dialogue and manage it seamlessly in your inbox. Strengthening your relationships with customers is crucial, and they will appreciate having your number saved in their contacts for easy access in the future. Ultimately, fostering these connections can lead to increased customer satisfaction and loyalty over time.

Description

SummitText serves as a specialized texting solution tailored for telehealth providers, clinics, and patient-support teams. This platform enables care, intake, and support personnel to utilize a collaborative two-way SMS inbox for effective communication with patients. Teams are equipped to initiate bulk and scheduled messaging campaigns, automate reminders for appointments and follow-ups, and categorize contact lists using tags and segments, all while having the ability to reuse message templates for efficiency. Additionally, messaging features include opt-in capture, automatic management of STOP and HELP requests, as well as designated quiet hours for messaging. The platform further facilitates guided registration for A2P 10DLC and toll-free numbers. By providing these functionalities, SummitText enhances patient outreach and ensures seamless follow-up communication via text, while also aiding staff in coordinating discussions through a shared inbox and maintaining organization with consistent message reuse in their daily operations. Furthermore, the platform offers API access and webhooks upon request, enabling integration with other systems for added flexibility.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

LiveChat Yes 
Telegram Yes 
WhatsApp Yes 

Integrations

LiveChat No 
Telegram No 
WhatsApp No 

Pricing Details

$100 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

2way Message

Founded

2020

Country

United Kingdom

Website

2way.app/

Vendor Details

Company Name

SummitText

Founded

2026

Country

United States

Website

summittext.com

Product Features

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Product Features

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Alternatives

Alternatives

No Alternatives
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