Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Since 1999, we have been dedicated to developing effective and user-friendly educational software for schools. Our diverse range of products empowers teachers to meet all educational requirements, not just within the realm of computing, but across various subjects as well. Our award-winning software for KS1 and KS2 seamlessly integrates computing and digital skills throughout the entire curriculum. With resources that cover everything from coding to email management and online safety, Purple Mash supplies all the tools necessary for teaching the Computing curriculum, conveniently in one location. Whether you're looking to implement blended learning or full remote education, Purple Mash is fully equipped to assist. It is designed with numerous features that simplify the delivery of an engaging online curriculum. Furthermore, each Purple Mash subscription provides unlimited free home access for every student, enhancing their learning experience outside of the classroom. Say goodbye to the chaos of sticky notes with our innovative observation, assessment, and reporting tool, which effectively tracks and illustrates the impact of students’ learning by documenting their experiences, monitoring their growth, and generating comprehensive reports to communicate their progress to parents and educators alike. Embrace a new era of educational technology with Purple Mash, where learning is both fun and accessible.
Description
The essential components of any contact center include knowledge items, call scripts, product catalogs, tasks, and any other vital information that agents require. To effectively address customer inquiries or problems, it is crucial for agents to have access to current, relevant, and useful information. Enhance your customer interactions with ClearMash’s knowledge management system, which optimizes agent performance. Provide your agents with the most efficient search tool designed specifically for contact centers. ClearMash’s search functionality can swiftly locate information not only within its own knowledge management system but also across external resources such as file servers, websites, and emails. This capability allows agents to deliver more accurate responses, ultimately boosting customer satisfaction. Given the fast-paced nature of real-time interactions, agents often lack the time to reference knowledge management during each call. While training can reduce reliance on knowledge management, it still depends on agents' memories, which is not the most effective approach. With ClearMash, agents can seamlessly access the information they need without relying on their memory or navigating away from operational systems, ensuring they are always equipped to assist customers effectively. This leads to a more streamlined workflow and enhances overall service quality.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$54.80 per year
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
2Simple
Founded
1999
Country
United Kingdom
Website
2simple.com
Vendor Details
Company Name
ClearMash
Country
Israel
Website
www.clearmash.com/skn/he/c6/e56/Solution/Contact_Centers_Knowledge_Administration