Best Communications Software for Helpshift

Gmail allows you to do more with your email. Gmail is now more secure, smarter, and easier to use. This will allow you to save time and do more with the inbox. You can see what's new and decide what you want. You will receive nudges reminding you to respond to messages and follow up on them. You can view attachments, RSVP for events, snooze messages, and much more without opening emails. Gmail blocks 99.9% dangerous emails before they reach your inbox. You'll be notified if we suspect that something is phishy.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Constant Contact delivers for small businesses and nonprofits with powerful tools that simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience, we deliver the performance and guidance to build strong connections and generate powerful results.

X, formerly known as Twitter, is one of the largest social networks in the world. Follow your interests. Listen to what people are saying. Join the conversation. Watch what's happening around the world. Conversation is the key to real change. Here, your voice matters. Come as you are, and together we will do what is right (not easy) to serve public conversation.

Salesforce Service Cloud can deliver better and more personalized customer service. Salesforce Service Cloud is the world's #1 customer support software. It offers a wide range of features that enable businesses to support customers via any channel they choose, including email, chat, phone, or SMS messaging. Lightning console, case management and omni routing are some of the top features. Telephony integration, video chat and social customer service are also available.

Hypergrowth companies like Epic Games, Hopin, and Wistia use Klaus to boost agent skills and have more conversations that end with a smile. ✨ Klaus users report: - Cut downtime spent on quality assurance by 70% - Boost CSAT by over 10% - Onboard new agents 2x faster ✨ Our purr-ific features: - Automate & scale your QA - Rate and comment on conversations - Customize rating categories and scales - Accelerate onboarding of new support reps - AI brings meaningful conversations to the top - Automate assignments & goals - Coach with precision - Filter conversations based on: Complexity, Sentiment, CSAT, and more - Filter by agent-based on: Volume, Sentiment, CSAT Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving.

Our customer service quality control software empowers managers to empower agents to create exceptional customer experiences. There are more customers than ever before, with more channels and more conversations. We did the math and found that support teams are more difficult to manage. Maestro was created to assist managers in improving their teams. Check out what our customers have to share or request a trial. Spreadsheets were useful when managing support teams was easier. Managers need an omnichannel platform to help them coach their agents to meet customer expectations. Support becomes more difficult due to increased competition, customer expectations and real-time channels. This makes it harder for managers to manage teams. Insufficient reporting and out-of-date feedback for agents can lead to poor coaching experiences, insufficient reporting, or even worse, poor quality management in spreadsheets. Managers can empower agents with real time feedback, granular insights into agent performance and targeted coaching.