Best Communications Software for Bigin

Dialfire is a powerful, cloud-native platform for inbound and outbound phone campaigns of any size. With Dialfire, users benefit from up to three times more conversations thanks to a state-of-the-art predictive dialer which blends incoming calls, even across different projects, and includes a precise answering machine detection technology. Dialfire emphasizes transparency and gives you full control over your campaigns. Automated workflows ensure efficiency, while real-time, personalisable statistics and reports provide valuable insights into campaign performance and employee productivity. Users can choose proven and pre-built templates and get started within minutes or customize campaigns, reports and statistics to meet their concrete needs or client specifications. Dialfire integrates natively with several CRMs and offers API interfaces to connect seamlessly with any type of external system. Global, redundant servers build a solid infrastructure and a wide range of carriers guarantee excellent voice quality. Make calls directly from your browser, without software installation. Dialfire supports in English, French, German, Spanish and Portuguese - by phone, email chat or online.

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

G Suite has just gotten better -- Google Workspace (previously G Suite) is now available. All the tools you need to accomplish anything, all in one place. Google Workspace is an integrated workspace that's easy to use. It allows you to spend less time managing your work, and more time actually doing it. Google Workspace helps you focus on what's most important and lets you let Google do the rest. It uses best-in-class search technology and AI to help you work smarter. You can work from anywhere and on any device, even offline, with tools that help you integrate, customize, extend, and adapt Google Workspace to your team's needs. All Google Workspace plans offer a customized email for your business, similar to G Suite. It also includes collaboration tools such as Gmail, Calendar and Meet, Chat. There are many plans available that can be tailored to your business's needs. Find the right plan for your business on our pricing and plans page.

Zoho Meeting is an online conferencing platform that's specifically designed for business collaboration. Zoho Meeting is completely browser-based and allows you to host online meetings and video conferencing, lead-nurturing webinars and product launches. You can also share marketing demos with clients, partners, employees, and customers. Zoho Meeting allows you to quickly create secure online meetings or webinars from any mobile device, at any time, and from any location. Zoho Meeting's key features include screen sharing, audio/video collaborative, recording and replay as well as built-in chat, RSVP scheduling and email reminders.

Microsoft 365 (formerly Microsoft Office 365) is now available. Outlook, OneDrive and Excel, Word, PowerPoint, Excel, PowerPoint and OneNote allow you to be more creative and achieve the things that matter with Microsoft 365 (formerly Microsoft Office 365). You get the latest Office apps, both online and desktop, when you subscribe to Microsoft 365. You can access Office apps on your desktop, tablet, and phone. * Microsoft 365 + your device + Internet = productivity wherever and whenever you are. OneDrive makes it easy to access the work you have done from anywhere, and to others when you share or collaborate. There is help at every turn. Chat, email, or call to speak with a live person. Get Office today - choose the right option for you

Your chatbot can interact with users as a human agent. Your chatbot can be created, tested, and then run. Establish a standard for customer support, engagement, interaction, and quality. Gallabox tool allows you to create advanced customer segments by tagging/labeling contacts. This will allow you to broadcast customer-specific products and services. Collaborate with colleagues, assign, @mention and label contacts. Agents can view customer history and take ownership to build better relationships. Integrate with your existing CRM databases, eCommerce shops, payment & logistic partners. Gallabox can help guide your business's customer service journey across all key touchpoints. Chatbot support is available 24/7 to engage customers. Your bot can handle all your questions and automatically respond to recurring messages. Your support staff should focus on priority-based conversations. Your users shouldn't search for queries on your site. Instead, let your bot answer frequently-asked questions.

Voice and two-way SMS are available for multi-channel connectivity. Call center features such as call barging, power dialer and queue performance metrics can be used to manage calls. Use voice and SMS enabled local numbers to have SMS conversations similar to chats with local customers in the US and Canada. Send international SMS one-way to more than 100 countries. Integrate your Zoho Voice system with CRMs and helpdesks seamlessly. Streamline communications and transform how you interact with your customers. Set up local numbers and toll-free from multiple countries to help your business grow beyond its borders. Call without worrying about your budget. You can enjoy uncompromising quality for your business calls while saving a lot, especially if you frequently make international calls.

Mail360 is a platform for email APIs that allows you to create your application without having to build the email functionality yourself. A single email API can power the email workflow of your application, whether you connect to an inbox hosted by another email provider or your user's mailbox. Real-time, secure and reliable email sync between multiple email providers. With a single set of email APIs, you can send and receive emails anywhere. Universal email API allows you to build email workflows in your application however you like. Connect your application to more than just other email providers. Integrate your application's mailbox with your workflow and host it on your own server.

Your customers will be delighted, informed, and reassured by the information they need, no matter where or when they need it. This includes your app. You can reach your customer via SMS or Telegram, without having to manage multiple APIs. Leveraging the network allows customers and your team to communicate at a lower cost. Multimedia messaging - photo and video, audio, location, and location - can be used to intrigue customers. It is a great way to validate new customers or accounts for your website. You won't be charged if customers verify your customer. It has spam protection, which protects you from spam.