Best Call Tracking Software for Small Business - Page 3

Marchex is a leader in call tracking and conversational intelligence. Our award-winning conversation intelligence platform, featuring AI-powered sales engagement and marketing solutions, helps businesses turn strategic insights into the actions that win more business. We provide AI-driven insights and solutions that help companies find, engage and nurture their most valued customers via voice and text-based communication channels.

Agents have the ability to manually initiate each call, assess whether they are speaking to a live person or a voicemail, and choose if they want to leave a message. This functionality stands out as one of the key compliance features offered by Arbeit Click. By eliminating the detrimental three-second pause that typically signifies an autodialer, the platform reduces the chances of contacts disconnecting before the conversation begins. Arbeit Click is designed for efficiency, allowing agents to reach more contacts by streamlining this process. The setup is both quick and uncomplicated, ensuring minimal disruption before, during, and after implementation. With a user-friendly interface, your team can swiftly adapt to making more compliant calls. Additionally, the platform offers the ability to listen to live or previously recorded calls, aiding in the training and development of agents. You can also take charge of your call and campaign data thanks to advanced search features, and you have the flexibility to determine how many calls each agent can handle simultaneously. This level of control enhances operational efficiency and supports better performance metrics across your team.

Ringba is the industry's leading inbound call tracking platform and analytics platform for call centers, professional pay-per call marketers, and businesses. Ringba's real time call routing, ping tree and industry-leading analytics will give you more ROI than any other platform. All without contracts, minimums or overages. Ringba was created to push the boundaries of innovation. Our team is changing the way businesses communicate with consumers and inventing the future voice. Expert AdTech engineers, product designers, marketers. Our priority is your success. Our support engineering team is available to assist you whenever you need it, at no additional cost. No contracts, no price gouging, or feature gatekeeping. You can use what you need. As you grow, we grow. We use the same APIs to create seamless integrations. Ringba is helping digital agencies, pay-per-callers, and global brands dramatically improve their Return On Investment.

VoIP Detective is the most user-friendly Cisco Call Manager reporting tool. VoIP Detective is available in both a free and a paid version. It allows you to view calls to and fro extensions on your CUCM cluster as well as to perform detailed troubleshooting. VoIP Detective is a simple interface that allows you to send call information to Cisco Call Manager. VoIP Detective free and Pro can be quickly installed as virtual machines - it takes less than 30 minutes to get up and running.

Leadtosale offers a tracking solution to lead generation dependent businesses. - You are looking for a way of tracking customers' on-site activities in the tools they use such as Google Analytics, Facebook Ads, and HubSpot. - They want to expand their tracking to include phone leads, attributed back web sessions. - Close the loop with CRM integrations that send revenue data back into their online marketing tools, when leads convert to sales. Leadtosale will take your conversion tracking to the next stage.

Salestrail allows remote sales teams to keep track of sales calls. The solution includes an analytics dashboard and a smartphone application that automatically captures calls data. You can track the data to Salesforce, Salesforce, or any other CRM using our APIs. Setup in 5 minutes - No changes to the way you work Scale your team effortlessly and without hassle - 100% Automatic, 0% Technical Work - Accurate call statistics to support the incentive system

Call-tracking measures and analyzes your telephone performance. Call-tracking allows companies to track and analyze their incoming calls. Call-tracking provides a reliable and accurate view of each communication medium you use in your strategy. This allows you to better understand your communication costs and to adjust your budget accordingly. A call-tracking system is beneficial for all companies. To evaluate the effectiveness of your communication strategy, you don't need to be a large organization or have large budgets. It is important to evaluate your return on investment, even if you only use one communication medium. This is especially important when you know that phone calls are the most important channel for purchasing intentions. Track your results with detailed alerts and reports.

A platform designed to enhance your marketing and sales efforts, we provide insights into conversion and revenue sources by consolidating data into a single interface. With Ringostat, you receive comprehensive reports detailing the ad source, campaign, and even the specific keywords that prompt customer calls, enabling you to gauge the effectiveness of your advertising strategies. You can analyze all phone interactions through straightforward custom reports that encompass 32 different parameters. There's no need to endure lengthy delays when adding new phone numbers for tracking purposes; we ensure activation is completed within one business day. The end-to-end analytics feature allows you to assess advertising effectiveness using the most reliable metric—revenue—rather than just focusing on temporary conversions like clicks and calls that may not result in actual sales. This comprehensive approach integrates cost data from advertising platforms with revenue insights from your CRM, effectively mapping the entire customer journey from the initial exposure to your advertisement all the way through to the final purchase. By utilizing this system, businesses can make informed decisions that lead to sustained growth and increased profitability.

The NOLA Automation Software is all-in-one software that allows you to build momentum in your business. You can create schedule campaigns broadcast, in-outbound predictive and SMS 2 WAY voice drop and email. With our software you also have the option to email a link to your prospect that will redirect them to their accounts via an online portal.

This is the fastest and most cost-effective way to connect marketing channels with sales teams while also supporting customers. Eliminate repetitive, manual tasks. Automated routing and workflows allow you to free up your support, marketing, and sales teams to focus on strategic tasks and not get bogged down in manual tasks. Eliminate the disconnect between your customer and you. All you need to do is add one line of Contact Clouds' tracking codes to all pages of your website. No tags or custom URLs are required. Tracking code instantly recognizes the channel and the geographic location from which visitors are coming and will show them the correct number. You can ensure that critical actions are taken while conserving agent resources. You can use triggers to create logic and a unique workflow that routes calls according to your preferences.

Every individual who visits your website holds the potential to become a customer, making it essential to engage with them before they navigate away. ConvertCall enhances your ability to interact by analyzing customer behavior and capturing an impressive 88% more calls and inquiries right from the first day of implementation! Setting up a widget on your website is a straightforward yet highly customizable process through your account. Once established, the callback button and widget triggers begin to actively gather leads from your site. When visitors engage with the button or the triggers activate, a form appears prompting them to enter their phone number, with a promise of a callback in just a few seconds, typically within 20 to 30 seconds. The ConvertCall application then connects your manager directly with the prospective customer, facilitating a productive business conversation, while allowing for all calls to be recorded and rated by the visitors. Following the conversation, a personalized SMS is dispatched to the customer as a follow-up, ensuring a continued connection. Additionally, the customer's information is securely stored within the ConvertCall account and can be seamlessly integrated with various CRMs to streamline your customer relationship management. This comprehensive approach not only boosts lead conversion but also enhances overall customer engagement.

Mango Voice empowers you to customize your phone system and call management effortlessly! Our unique Digital Switchboard features a user-friendly drag-and-drop interface. With Mango Voice, you can easily dictate how each extension responds to incoming calls. The Digital Switchboard allows you to select actions from a menu and place them into your dial plan by dragging them in. You can rearrange these actions in the dial plan as you wish, simply by dragging them around. Once you're satisfied with your setup, just hit save, and the adjustments will be implemented right away. Mango Voice is compatible with most Cisco and Yealink phone models, but phones outside of these brands are not supported. Yealink phones stand out as the best option available in the market today. For more information on phone compatibility, please reach out to a sales representative. Additionally, exploring the features of Mango Voice could greatly enhance your communication efficiency.

Analyzing customer phone calls is crucial for increasing revenue and minimizing expenses. Infinity equips businesses with the tools to enhance sales, refine operational workflows, and make the most of their marketing budgets. As a cloud-based call intelligence solution, Infinity serves as a key component of the technology ecosystem for marketing, sales, and contact center operations. The platform's advanced call tracking capabilities are essential in gauging the genuine sentiment expressed during customer interactions. By grasping the underlying context and emotions of these calls, you can significantly elevate the results of your customer engagement efforts. Infinity meticulously connects user journeys, granting comprehensive insights into the factors that drive awareness, engagement, and conversion, thus optimizing your marketing investments and allowing you to concentrate on what is most important. Furthermore, it provides profound data insights that facilitate smarter sales strategies, empowering businesses to stay ahead of the game by understanding the context of conversations, which ultimately leads to faster and more substantial deal closures. By leveraging these insights, organizations can create more meaningful connections with their customers, fostering long-term loyalty and satisfaction.

Retreaver, a cloud-based call centre solution, tracks, tags and routes calls to specific departments or agents. We help marketers, agencies, and brands analyze inbound calls, manage caller profiles and dynamically route calls. We also track conversions, analyze ROI, and generate reports. You can personalize customer experiences, reduce call times, and improve customer satisfaction by leveraging powerful CRM databases and real-time tracking. Retreaver allows you to create your own call data properties using custom tags. These tags are associated with a number or a phone call, giving you greater control over your campaigns. We can pass these savings to you by optimizing our operating expenses. We do not have any monthly contracts and offer competitive pricing for our clients. Contact us for a quote.

Call tracking software is essential for identifying which advertising channels yield the best results for your business. Is it the vibrant billboard on Main Street, the radio ad during peak traffic hours, or the pay-per-click ads on Google that attract the most interest? By utilizing call tracking, you can swiftly uncover which marketing efforts generate the highest volume of calls. With this valuable insight, you can allocate your marketing resources more strategically. Caller Insight’s call tracking software comes with a user-friendly web-based interface, enabling you to access reports from any device with internet connectivity. You can analyze and compare different campaigns, experiment with new advertising strategies, listen to recorded calls, and much more, all through the Caller Insight platform. It also allows you to assess the performance of various teams by providing unique toll-free and local numbers for tracking. You can review sales and customer support interactions by utilizing call recordings and real-time analytics, ensuring that your approach to customer engagement is as effective as possible. This comprehensive tracking capability empowers businesses to make data-driven choices for their marketing endeavors.

WebFX offers a unique digital marketing platform that simplifies the process of monitoring marketing effectiveness, performing market analysis, assessing return on investment, and making informed strategic choices. Instantly access data on how visitors find your site, which pages they explore, and which campaigns are generating phone inquiries and other crucial insights. This innovative tool allows for effortless management of web-based leads and calls. You will receive updates on newly generated leads, alongside live reports detailing their interactions on your site, their contact details, and their specific interests. Furthermore, this comprehensive approach enhances your ability to optimize marketing strategies based on real-time data.

You can optimize customer's online journey just as you can for phone calls. Our Call Analytics solution allows you to make real-time improvements in your marketing campaigns. Our AI-enabled solution can analyze conversations, spot keywords, and categorize calls. To ensure that calls are answered by the right person, you need to manage call flows. Visually track call conversions across all marketing channels to increase ROI. Also, dive into detailed call metrics and call performance. You will receive instant email notifications whenever your business receives a call. You can customize our platform to match your branding so that your customers have a seamless experience. Unique phone numbers track and follow website visitors during their browsing sessions. You can pinpoint the drop-off point in the buyer's journey to improve the customer experience.

MaxContact is compatible with sites with 6 to 1000+ users. MaxContact has clients in all sectors, including BPO's and financial services providers. MaxContact is a trusted supplier to many of these market leaders.

What is Calldrip? And why should my sales team use it? Calldrip has been helping businesses respond to new inquiries for over 10 years. This experience has allowed us to create our suite of sales automation tools, which we have now made available to thousands of customers around the world. We were able to increase the number of conversations between your sales team members and your prospect by triggering a call while they are still on your website. This can result in up to 900% increase in conversation. Salt Lake City, UT is the home of this privately-held, fast-growing company. Today's Google Micro Moments world requires that businesses engage with prospects FAST. Calldrip provides instant engagement and highlights potential issues in sales processes.

To effectively convert phone calls through your marketing efforts, implementing INVOX Call Tracking is essential, as it provides insights into which channels, keywords, advertisements, campaigns, and web pages lead to the most valuable calls. With INVOX, you can accurately trace each phone call back to the specific marketing campaign that generated it, allowing for streamlined automation that aids in identifying optimization opportunities. This means you will have clarity on what strategies are effective and which ones fall short from day one, empowering you to make necessary adjustments swiftly. Keywords play a crucial role, as they are the organic triggers for driving visits, calls, and sales, and INVOX enables you to uncover the specific keywords your customers used prior to each call. You gain a comprehensive understanding of which keywords contribute positively to your efforts, which ones might be lacking, and what enhancements can be implemented on your website immediately. This insight equips you with the knowledge of what elements of your website attract potential customers and generate revenue, ensuring you are always prepared to make informed decisions or inquiries with your marketing agency for continuous improvement. Additionally, having this detailed information at your fingertips allows for better strategic planning and execution in future campaigns.

Create conference calls, utilize click-to-call features, and implement various voice solutions through our cloud platform. Hoiio simplifies global phone connections with just a few lines of code, allowing SMS delivery to over 200 countries quickly and reliably at competitive rates. Additionally, we offer features like delivery notifications and the ability to customize SMS sender names. You can develop voice applications that engage users through phone calls, enabling functionalities such as IVR systems, automated voice broadcasts, and voicemail, all achievable with minimal coding. By subscribing to Hoiio virtual numbers, you can manage incoming calls according to your app's logic. Our Hoiio API allows developers to seamlessly integrate voice, SMS, and DNC services into their applications effortlessly. We are committed to the potential of cloud technology to drive a new wave of agile businesses, having dedicated over eight years to research and development of our award-winning agile cloud platform, which continually evolves to meet user needs. The versatility and capabilities of our services can significantly enhance your communication strategies.

Utilize Voice Broadcast to convey crucial alerts, promotions, updates, and notifications to a variety of audiences including customers, employees, and voters. Our newly optimized procedure allows you to effortlessly select your sender and receiver, enabling you to dispatch your messages within minutes. You can acquire local and toll-free numbers from our extensive database to enhance your advertisements and monitor the success of each campaign. By analyzing these results, you can make informed decisions and gain deeper insights into what strategies are effective for your needs. Our call tracking solution empowers you to promote your business in a cost-effective and impactful manner. With the implementation of our Interactive Voice Response (IVR) system, you can easily establish surveys, polls, appointment reminders, payment options, and more for both inbound and outbound communications. Customers can engage with the system through a straightforward keypress method. Our user-friendly IVR technology features an intuitive drag-and-drop interface or XML options, making it simple to navigate. By leveraging IVR systems, you can connect with your customers in unprecedented ways, enhancing their overall experience and satisfaction. Additionally, this technology not only streamlines communication but also fosters stronger relationships between your business and its clientele.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.

Streamline the process of linking revenue to your campaigns and channels through effective marketing attribution. Spend less time managing multiple reports and dedicate more effort to enhancing your outputs and budget allocation. Enable data-driven decision-making by seamlessly integrating your website, CRM, and marketing applications to access the essential data exactly where it is needed. Monitor interactions such as calls, forms, live chats, and other touchpoints effectively. Effortlessly track every click, call, and conversation directed to your website through our comprehensive forms, live chat, and call tracking solutions. Connect your marketing efforts to clicks, leads, and sales, allowing you to determine what strategies succeed and what falls short. Understand the behavior of high-quality leads to refine your campaigns using value-focused metrics. Your data exists, but the challenge lies in its disconnection, making it difficult to discern which channels are generating new leads or to identify which leads convert into sales. With Ruler's marketing attribution software, you can integrate the data from your leads into your CRM and analytics tools, ensuring you have a holistic view of your marketing performance. This integration empowers marketers to make informed decisions and optimize their strategies effectively.

Callback Tracker is a communications application that offers callbacks, live chats and email. It streamlines customer interactions. Callback Tracker is compatible with all major browsers. Callback Tracker works with any website and installation takes only minutes. You don't need to update your contact information or remember the country codes or call instructions. All communication is handled by one tool. You can receive phone calls, SMS messages, live chat, and email. The dashboard provides a complete overview of all communication, arranged chronologically. You can easily switch between chats, text messages, call logs, and text messages to ensure your customers get the support they need. Callback Tracker allows you to listen to all calls recorded so that you can improve your service and support.