Best Call Center Software for Oracle Cloud Infrastructure

Our cloud-based contact centre solution allows companies to reach millions of customers through interactive text and voice. Our highly customizable solution features an intuitive, user-friendly interface that allows clients to quickly design and implement sophisticated communication strategies. Our clients benefit from our ability to automate business processes, such as sales and marketing, scheduling, payments processing, and announcements.

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

We unleash human momentum with collaboration, connectivity, and communications technology. All business is human—and when custom technology empowers human ingenuity, people and companies thrive. High performing teams do more, achieve more, and win more. Companies become agile, efficient, and resilient. Our team takes pride in making technology easy and cost effective. We love what we do—and it shows in the way we partner with you, from our first conversation to ongoing post-install support. Working with over 30,000 customer locations in 65+ countries, we deliver straightforward, secure, and scalable global managed services and advanced collaboration and communications solutions. Together let’s build your human momentum.

RingCentral Contact Center, an omnichannel cloud-based contact center solution, helps improve customer service. RingCentral Contact Center is equipped with intelligent IVR and self-service options and integrated with smart routing functionality, unified communications capabilities and unified communication capabilities. This allows for better staff scheduling, call center efficiency, customer satisfaction, and optimizes staff scheduling. RingCentral Contact Center's industry-leading tools allow customers to connect faster and more easily with the agent that can best meet their needs. The platform supports many third-party integrations, including Google, Salesforce, Zendesk and Box. RingCentral Contact Center allows users to choose the preferred method of communication with the company. This includes chat, SMS, voice and social media.

Get more insights from your data. OmniIndex takes the unstructured data from multiple sources and creates a single coherent index. OmniIndex connects with all customer service applications, including voice transcripts and chatbots. OmniIndex allows you to infer answers from unanswered questions and analyze the sentiment of customers in real time. Better problem to root cause/solution correlation and better overall experience. Data when you need it from reliable sources that give up-to-date information about your customers' thinking. The OmniIndex Data Intelligence Platform allows you to index and analyze data from web forms, chat bots on web servers, as well as Facebook messenger and other platforms. This allows organizations to monitor the sentiment of customers in real time and gain insight into operator responses and customer queries.

Lead activation is the ability maximize revenue from visitors who have already visited your website, app, or landing pages. It allows you to focus on lead quality, and improve ROI. We believe in technology-driven business, not technology-driven businesses. Our platform is a unique combination marketing and customer experience. Both should be at the centre of the business. Scalable and performance-oriented, our solution was born out of the need to unify web and contact centre experiences, transforming them into personal, coherent journeys. A flexible, end-to-end digital marketing toolbox designed with flexibility in view. Score and qualify leads, build audiences and personalise and optimize experiences on the web. We don't believe that one-size-fits all approaches are the best. Our partnership with customers begins with an assessment of the company’s digital maturity using BySide Lead Activation Diagnostic.

1Stream is the most trusted provider of cloud-based CX and contact center technology in Southern Africa. Our award-winning omnichannel service is available to customers of all sizes. It offers pay-use access and high-quality technology that is scalable quickly and can be accessed on demand. Our expertise lies in the transformation of complex contact center and CX technology into simple solutions that improve customer experience and manage total costs. 1Stream is a cloud-based contact center technology provider that delivers solutions that improve productivity, quality, integrity, and efficiency. Our core products allow for routing, recording, reporting, and other essential functions that are necessary for the management of a contact center. Artificial intelligence has significantly improved customer experience and contact center productivity. 1Stream has adopted these technologies and offers advanced solutions for the contact center space. It's easier than ever to run a productive contact centre.