Best Call Center Infrastructure (CCI) Software for Mid Size Business

Zultys' Integrated Contact Center (ICC), was created to streamline operations and efficiently handle high volumes of customer calls. It is available as a web-based and desktop application. It comes pre-packaged to streamline processes and improve customer experience. ICC can increase the efficiency and effectiveness of customer service departments, regardless of size or call volume. Based on pre-set rules and current conditions, intelligently process incoming calls to agent phones. According to the caller's work style, incoming calls can be routed to all employees or just one person. A caller can be routed to the most qualified employee to assist them based upon specific criteria. A customer can call back within a specified time frame and their call will be routed to the same agent that helped them before. This allows them to not have to explain again. SuperView and Wallboard provide a customizable, real-time view of all activity.

A simplified 360-degree view of your customer will simplify your agent workflow and improve customer interaction. Our AI-powered agent assistance will speed up the resolution of issues and reduce hold times. Smart actions and contact center automation will eliminate repetition. Smart consult collaboration allows you to troubleshoot and to share screens. With Customer sentiment, you can see what customers think in real-time. Reduce response times and reduce the number of screens by using one, unified tool. Quick-access KPI, feedback, and training data allows you to monitor service levels and evaluate performance. Integrating multiple data sources allows you to spot patterns, improve productivity, and make informed decisions. Monitoring built-in quality assurance dashboards to improve agents, teams, or organizations.

FreJun automates your calling and logs your business calls. Click to call and autodial eliminate manual dialing. Make more calls and save time. All calls are recorded and log automatically, which you can use to reference or train in the future. You can improve call pickups by using Google verified calls or True Caller on your FreJun virtual phone number. FreJun analytics can help you track the performance of your team and identify areas that need improvement. No more switching between apps! FreJun can be integrated with your existing workflow tool to organize all of your call data in one place.

No matter the size of your company, no matter how many agents you have, regardless of whether it's sales or customer service, our cloud contact centre platform will help you stay at the center of the conversation. A world where customer service and sales agents are happier and more productive. Every customer leaves happy and eager to return. Every service provider and enterprise have access to cloud technology that is both easy to use and simple to upgrade. This platform was designed to reduce costs, vendor hassles, integration headaches, and simplify the process. Tech that can be used in any way you want. With a focus on minimal downtime. Thrio handles outbound and inbound voice, SMS, chat and email. It also handles social interactions and other social interactions. Our unified routing engine combines these channels in a powerful native workflow automation framework. It's hybrid communication at its best.

Cloud contact centre is an online communication platform that can easily be managed from anywhere. The software is customizable and seamlessly connects all communication channels and customer information to other business systems. This allows you to personalize and enhance the customer experience. This unified approach is beneficial for all businesses, regardless of size.

Dialaxy offers international virtual phone numbers from over 100 countries to help you connect with your global audience. Dialaxy features allow agents to handle day-to-day sms and calls without switching between apps. Packages with no hassle for local, toll-free, shortcode or local numbers. Call and text capabilities. Our complete call center software will help you to provide the best customer service possible. It ensures seamless communication and unmatched efficiency.

Nural's Service Management Software is a comprehensive tool to streamline and improve service operations. It provides efficient tools for managing tasks, tracking performance, and improving customer satisfaction. Optimize your service-management processes to improve efficiency and results.

Alvaria Cloud, the only enterprise cloud contact centre solution, allows you to adopt best of breed Customer Experience (CX), Workforce Engagement Management(WEM) applications modularly. You can start with one or two applications and then add additional applications as your requirements change. Alvaria Cloud Platform gives you the benefit of knowing that all provisioning and security tasks, as well as user management, are already in place. Unique in that enterprise organizations can choose their cloud service provider and deploy in a multi- or single-tenant environment. A rich set of APIs is available to support third-party integrations and business system systems, including dashboard widgets as well as leading CRM systems. It scales to meet the needs large organizations and delivers best-of-breed CX/WEM capabilities to help companies build customer loyalty over time.

The ACD Panel monitors all live call and can control Agent(s), while supervising the answering of calls in queue. Once the Panel has been set up, it automatically detects long wait times and takes appropriate action(s) in order to resolve them. Simply drag and drop your 'On Hold' calls onto the Panel's screen to automatically distribute them to agents anywhere in the world. The Panel's live panel will display statistics such as the average wait time for each caller. This allows you to decide the best course of action to avoid unnecessary buildup or excessive callers waiting. The ACD panel allows for the analysis of data to provide business insight like never before. This panel allows users to view interactive charts and queuing solutions, as well as monitor Agent behavior and any related performance concerns. To get a clear picture of your call center, you can customize the dashboard by adding your personal data.

Smiddle Software is a software company that specializes in cybersecurity, contact centers, and telephony solutions for Cisco. We are always working to develop products that help businesses achieve their goals. This includes software that optimizes and improves the efficiency of contact centres. Our clients benefit from our expertise in improving customer service and efficiency in their contact centers. Smiddle is a Solution Partner in Cisco's Cisco DevNet program. Cybersecurity solutions can take your protection to the next step. Our contact center software solutions address such issues as recording and storing client conversations; service quality control; processing messages sent by clients via popular messengers; organizing large outbound campaigns; creating client scenarios for interaction between agents and agents; integration of Cisco Finesse CRM-system; and many other.

Brekeke Contact Centre Suite (CSS), a suite of software that allows you to build a hosted call centre/contact center system. Brekeke Customer Interaction manager (CIM), Brekeke contact analytics (CA) and Brekeke CRM are the software included in this suite. Multi-tenant support. Multi-language Support (English, Japanese, Mandarin Chinese). Selection of Agents (i.e. Assign a customer's call to the same agent that assisted them previously). Smart Call Queues (Allowed you to program call queuing rules that are based on predefined conditions. Brekeke Software, Inc. develops innovative SIP communication software products that are high-quality and affordable for service providers and enterprises. Brekeke's extensive SIP-based product line allows organizations to seamlessly integrate IP communication systems into their communications infrastructure. Brekeke was founded in 2002 and is based in San Mateo in California.

SpeechSoft Inc. is a developer and seller of telephony automation software. It also offers hardware and turnkey solutions that can be integrated with different telephony environments. Voice over Internet Protocol (VoIP), Digital PBX, and Analog. CALLMaster software combines six powerful telephony features in one software package. This software offers a comprehensive telephony solution that can be used by many businesses. SpeechSoft telephony products can be scaled and are compatible with open, non-proprietary architecture. This allows you to create cost-effective solutions that meet your business's needs and budget. SpeechSoft, Inc. has been selling and developing telephony automation software for over 20 years. Our industry knowledge has allowed us to offer cost-effective telephony services to customers in many industries. To provide cutting-edge solutions, we continue to work with industry leaders Dialogic and Microsoft.

Contact Centers can be stressful and unsatisfying. Agents who are frustrated at work start changing their behavior before they realize that they want to leave. Applango's Artificial Intelligence analyzes changes in hundreds behavioral parameters for each agent to predict who will resign in near future. Call Center activities are repetitive. Many customers experience the same disruptions, sometimes with millions of them. They turn to a call centre expecting a positive outcome. Some customers will escalate their problems to unfavorable levels, which could lead to repeated calls, churn, and lawsuits. Applango's Artificial Intelligence continuously collects and analyses hundreds of data points from daily operations. Based on previous outcomes, it predicts which customers will be most frustrated in the coming days.

360o Contact Center Solution that combines voice, video, email, social media and chat (WhatsApp Messenger, Facebook Messenger, and Bots) all in one interface. It is simple, intuitive, and customizable. All channels are covered: voice, video, E-mails, Whatsapps, Facebook, chatbot and Facebook. Excellent audio quality, excellent notification mechanisms, and chat with supervisors. Monitor agents and teams live. Wallboard views of call center performance. Combine the best call center capabilities with CRM information to create exceptional experiences. The CC is connected to your customer's journey and gives agents the information they need for personalized customer support. OneContact CC seamlessly integrates with all the top CRM providers. Multichannel contact management system that allows for the creation and maintenance of a clear view on the profile and interaction history of every client.

Real-time call center metrics can help you create a more efficient and productive contact center experience for customers. Unlock the power of real-time data from both internal and external sources to improve customer experience. Real-time queue and call metrics give you a complete view of your call center operations and help you reduce wasted workforce labor. You can use contextual data to predict your customers' next best actions. Meeting customers at the right time in the buying cycle can prevent poor customer interactions. Flexible dashboards allow your managers to view team insights and filter data down to see individual agent performance.

You have a great idea for establishing a call center, but you are afraid of the capital investment. The backbone of a call centre is the telecom system. Multichannel phone numbers are required for most call centres providing customer support or sales lead. We can help you set up your own call center using our telecom hardwares. You can also use your existing hardware and fully manage the services. We offer the most cost-effective and competitive solution to set up a call center for your existing or expanding business. No capital investment. Choice of a word-wide local number. You can choose from one, two or three-channel telephone numbers (DID), available in 79 countries. Unlimited in the next minutes. Flexible packages available for international and outgoing minutes. Customised IVR. Flexible contract. No hardware required It is easy to use. Integration with the CRM system and client database.

Contact Center is an integral part of customer relationship management. It drives customer experience. Large companies use contact centers for support, service, feedback, and marketing functions. However, smaller businesses rely on them heavily for direct marketing campaigns. Easy integration with third-party databases, CRMs, and connectors allows for easy capture, analysis, and leverage of customer data. This can be used to improve customer relations and business productivity. CZ Contact Centre can be used on-premise or on the cloud. It can be scaled to meet all your business requirements and is customizable. We know that your business could be a start-up or a medium-sized business. It can also be a large business. We offer a variety of product packages depending on your business needs.

TCN Operator is a collection all-in-one call center tool that seamlessly integrates with other tools. TCN's cloud-based platform is flexible enough to meet all your call center requirements. TCN's call centre software supports billions in consumer and agent interactions every year. All call center communication channels can be managed from one place. Your agents will have a single experience and can communicate with customers via any medium they choose. You can offer a variety of communication channels and let customers choose which one they prefer. Your call center will be able to meet all compliance regulations if it is equipped with the right tools. It is crucial to protect your call center's sensitive information and that of your customers. Automating and streamlining call center procedures is a way to comply with compliance regulations like TCPA, HIPAA and FDCPA. Without proper data protection, you could face difficult obstacles down the line.

LiveVox, a next-generation contact centre platform, powers more than 14 million interactions annually. LiveVox seamlessly integrates CRM, omnichannel, and WFO capabilities to provide exceptional customer service and agent experience. We also reduce compliance risk. Our reliable and easy-to-use technology allows for effective engagement strategies across all communication channels to improve performance in your contact centre. Our proven security and risk mitigation tools allow clients to maximize their potential in a constantly changing business environment. LiveVox has 20 years of experience in cloud contact centers. More than 500 of our global employees are based in San Francisco. There are also offices in Atlanta, Columbus, Denver, New York City, St. Louis, Medellin, Colombia, and Bangalore, India.

Claridyne's product portfolio is reliable, affordable, complete, and designed to meet the changing needs of both service providers and end customers. Claridyne's BSS & OSS Platform software includes all the features needed to provide customer care, billing, settlement, and rating services. In a data-centric, service provider environment, billing is becoming more important. Companies are being forced to differentiate themselves through new services and innovative value-added offers. A solution that can quickly create a service plan, bill it accurately, and manage the customer relationship efficiently within a single platform is essential. Open architecture gives you the ability to grow your system quickly and easily with your business. This will allow you to capitalize on new market opportunities and increase customer base as global markets grow.

Coaching and real-time conversation analytics. i2x allows you to leverage your data and understand the factors that make your customers and team successful - in real time and powered by AI. Data-supported strategies can help you close more deals and share best practices with your team. Analyzing conversations and improving agents' and scripts' performance can make customers happier. Optimize customer-agent interaction with A/B testing techniques. Managers have a window into customer interaction with i2x. It gives you peace of mind knowing that your customers are being better served by your agents. We understand how difficult it can be to train your agents as frequently as you would like. You can think of i2x a tool that will help you make an impact on your agent's learning curve. Even if you aren't there, they'll get tailored training. You can improve your communication skills as a customer service agent or sales representative by using i2x.

Anywhere365 was founded on a belief that any person within a business could be a Contact Center. We created Anywhere365 Unified Contact Center to Skype for Business and Microsoft Teams. We are an Independent Software Vendor and continuously invest in developing our solution. Workstreampeople solutions allow organizations to improve their business results as well as their operational efficiency. Anywhere365's vision is to eliminate unnecessary dialogues. Our vision for the Unified Contact Center was one we have had for many years. A solution that ensures the right information is reached to the right person at exactly the right time, regardless of where they are located. We have developed solutions for many organizations, both from our Consultancy and Professional Services branches, and as developers of smart software apps. The next step is the Unified Contact Center for Microsoft Teams, Skype for Business.

Although voice communication is often assumed to be a given, it is the foundation of an omnichannel business and communication strategy. Brightlink Voice is your one-stop shop for all things voice. It provides reliable global connectivity for businesses and communication providers over a leading IP-based network. Our Enterprise Network Services offer simplified pricing and access to all the key voice communication capabilities within one comprehensive offering. You can also integrate voice into your business processes and applications using our CPaaS APIs.

Full-service business phone system. Real people. Experts in business phone systems. Local support available to resolve phone problems in minutes. When you join Callifi, you join our family. We create cutting-edge VoIP technology to meet each customer's specific business phone needs. Our communications specialists will provide prompt service. We have been able to delight customers for decades through our unwavering commitment and we plan to continue doing so for many years. Streamline communications with advanced features like convenient inbox, "do-not answer" list, redundancy and telecommuter connect. White-glove customer support. You have Callifi at your side. You can customize a VoIP phone system to include the most important features for your business, such as phone number and find me/follow me, conferencing, faxing and security. Don't worry, our support team is there to help you every step of your way.

To provide next-level customer service and reduce costs, activate a cloud-based contact centre. Cloud Contact Center offers a range of solutions that can be tailored to your business's needs. It can help you seamlessly transition from traditional, capital-intensive contact centers to a more flexible, cloud-based, hybrid solution that increases customer retention and revenue. You can save money and only purchase the services that you require. You can scale your services quickly during peak and valley calls. A single vendor has 30+ years of experience in contact center management. A single cloud-based solution can streamline omnichannel customer interactions, improve sales campaigns, and support dispersed agents. Fully redundant platform and a carrier-grade network. Multilingual speech-recognition and touch-tone interfaces for touch-tone and multilingual caller interfaces. Integration with standard databases, customer relation management (CRM), and 42 types private branch exchange systems.