Best Call Center Infrastructure (CCI) Software for Microsoft 365

3CX is an open-standards, software-based IP PBX that provides complete Unified Communications right out of the box. 3CX is suitable for all industries and sizes. It can provide everything you need, from mobility and status to advanced call center features and more, at a fraction the cost. 3CX is ideal for remote companies and includes mobile apps, video conference, and website live chat. The installation, management, and maintenance of the PBX are so simple that you can easily manage it yourself, on your own appliance, server, or on a cloud-based platform. You can also choose to have it hosted on 3CX for an easy solution.

Break the invisible barriers between systems, apps, and data. Meet the agentic automation platform that makes quick work of your most complex processes. Make getting things done look easy—because it is. Orchestrate your most complex, critical processes across systems and teams, leaving app and data silos in the dust. Drive every process at maximum speed. Set up and apply AI + automation wherever your teams work with simple-to-use tools and expert support. Get peace of mind and automate with AI in any context, no matter how complex, with full security and governance controls. Get right-size support every step of the way. Start with do-it-yourself training, community expertise from 1M+ automation professionals, and a global partner ecosystem.

#1 Global Cloud Communication Platform & Collaboration Software for Enterprises. Fuze simplifies the complex task of managing your on-premises communication systems. Fuze offers superior voice quality and uptime via unmetered calling to more than 110 countries with over 50 operators, making it an ideal choice for businesses with a global footprint. We have more than 10 years experience working with customers all over the world and can help you create a roadmap to maximize your Fuze deployment. All-in-one software that seamlessly works across all devices and locations, providing a complete view of usage, engagement, productivity, and productivity throughout the organization. Modernize your communications with the #1 global platform for unified voice and HD video calling and conference, integrated chat, content sharing, contact center, and conferencing.

Are you looking for a business phone system that is affordable and reliable? It would be great to spend more time with your customers than waiting on hold with your provider every little change. FluentStream is your home! FluentStream is committed to being the best business communication system. No-contract plans are available for all accounts. We provide 24/7 client support. We will be there for you throughout the onboarding process. We understand how difficult phone setup can be. We're happy to take over the heavy lifting so that you don't have too. It's all part and parcel of being the easiest business to work with.

Connect agents with customers and get answers from anywhere in this world. Your customers will be happy when they are connected to the right rep and get the right answers as quickly as possible. Outbound dialer integration and CRM integration allow you to follow up with customers and close business. We'll help you connect with customers on all channels. Native cloud-based administration makes it easy to set up and deploy. You don't need any special hardware. Simply download the app and you can start making calls. Voice Intelligence™, which provides recommendations for agents and allows managers to monitor sentiment and find trends right away, helps them. Managers can keep track of agent activity and performance using real-time dashboards, call volumes, hold queue metrics and customizable wallboards.

Anywhere365 was founded on a belief that any person within a business could be a Contact Center. We created Anywhere365 Unified Contact Center to Skype for Business and Microsoft Teams. We are an Independent Software Vendor and continuously invest in developing our solution. Workstreampeople solutions allow organizations to improve their business results as well as their operational efficiency. Anywhere365's vision is to eliminate unnecessary dialogues. Our vision for the Unified Contact Center was one we have had for many years. A solution that ensures the right information is reached to the right person at exactly the right time, regardless of where they are located. We have developed solutions for many organizations, both from our Consultancy and Professional Services branches, and as developers of smart software apps. The next step is the Unified Contact Center for Microsoft Teams, Skype for Business.

Geomant can integrate with your existing technology to improve your customer experience. We unlock the potential of your contact centre through cloud-based solutions, seamless integrations, and other innovative methods. A fully-featured, cloud-based contact center system. Cloud-based infrastructure allows users to access all functionality without the need to invest in a hardware environment or licenses. Subscription-based pricing allows you to scale licenses according to your business usage. This means that you don't have to purchase more licenses than you actually need. It can be installed in as little time as a few hours. This allows you to quickly reap the benefits from adding a chat solution into your environment. Digital and social channels, in queue and scheduled callback, call recording and many other features. Wallboards and agent desktops can benefit from historical and real-time performance management. Microsoft Teams offers robust contact center capabilities that provide an omnichannel experience.