Find and compare the best Artificial Intelligence software for Amazon Connect in 2024
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Use the comparison tool below to compare the top Artificial Intelligence software for Amazon Connect on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
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Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.
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Whelp
Whelp
FreeWhelp is an AI-based cloud service that provides faster and more personalized customer support. BPOs, call centers, outbound and inbound sales teams for airlines, healthcare, education and banking. All channels can be reached from one screen. Provide personalized support. Establish lasting customer relationships. Our chatbot can automate the capture of customer information when you aren't online. Use live chat to connect with valuable leads via your website. Engage in meaningful conversations in real-time with customers to increase loyalty. You can pick up where the customer left off, no need to repeat or recap. Your customers can access outstanding service wherever they are: voice, chat, SMS, email, and WhatsApp all from one screen. No plug-ins or add-ons are required. Your customers will be helped quickly by personalized and prompt support -
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Amazon Q
Amazon
$20 per user per monthAmazon Q can provide you with fast, relevant answers for pressing questions, solve issues, generate content and take action using the data and expertise in your company's code, enterprise systems, and information repositories. Amazon Q provides you with immediate, relevant advice and information to help streamline tasks and speed up decision-making. It can also help spark creativity and innovative thinking at work. Amazon Q can be customized to your business using more than 40 connectors. Business users, such as marketers, project managers, program managers, sales representatives, and others, can have tailored conversations, solve issues, generate content, and take actions. Amazon Q knows which systems it can access so that users can ask specific, nuanced queries and receive tailored results with only the information they have been authorized to see. -
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AskSid
AskSid.ai
Meaningful consumer conversations, unique insights and conversions. I am a digital assistant for retail brands and do it all. SID's innovative AI solution stack for retail, which is driven by intelligence in every customer conversation, helps you not only sell more but also sell better and quicker. Unheard of in the industry, a digital shopping assistant that answers complex consumer questions and delivers effective solutions in a very short turnaround time. Our digital shopping assistant uses conversational data to identify consumer needs and generate business ideas. SID's digital shopping assistance, backed by verticalized retailer intelligence, answers all consumer questions in real time, resulting in lower call volumes. -
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Clinc
Clinc
Clinc's revolutionary conversational artificial intelligence has been proven to be successful at some of the most important banks around the world. Natural language processing is used to understand how people talk and creates exceptional customer experiences. Clinc AI can understand and follow complex conversations, which allows for a superior customer interaction. Customers can check their balances, report lost cards or stolen cards, transfer funds and gain deep insight into their spending habits all in one seamless interaction - without ever speaking to a person. Customers will be happier if they spend less time waiting to hear back from you. You will increase customer retention and build a loyal customer base by providing personalized interactions. Reduce the costs associated with scaling and managing customer service teams. -
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Cresta
Cresta
Live prompts to help you decide what the best thing is to say during customer interactions can dramatically improve your team's performance. There are experts on every team who are more productive than their peers. Cresta's AI is powerful and can learn from top performers and provide real-time guidance and coaching to help others. The result? The result? An expert at every customer touchpoint. Cresta's powerful AI engine continuously learns and optimizes to help teams improve performance across channels and use-cases. Your top performers will help you improve team performance and compliance. Cresta analyzes every conversation and tracks agent performance to identify coaching opportunities for managers so they can spend more time coaching than reviewing transcripts. -
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Voicekey
Voicekey
Voicekey is a patent-pending voice biometrics product that uses stateless Neural Network Technology/AI to solve non-faceto-face identity authentication problems and security concerns. Voicekey is a computational NN/AI-engine that is used on-device and server-based in an identity security app. Voicekey processes that are involved in verification and enrolment can be accessed and consumed on-device. Voicekey is a user-configurable software 'lock' that only registered users can open. (The lock is based on the NN/AI technology. -
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Replicant
Replicant
The world's first autonomous contact centre that uses voice AI to bring an unmatched customer experience and a high level of flexibility. With flexible, natural-sounding AI-powered conversations, customers can solve their problems over the phone. They are able to accurately identify customer intent and provide fast resolutions. With 24/7 service available 24/7, you can answer every call instantly and reduce hold times. You can scale customer service without incurring huge costs, training new agents, offshoring or planning for seasonal fluctuations. Reduce your customer service costs dramatically. You only pay for what is needed, and you don't have to commit to additional capacity. You can track customer satisfaction, track average handling time, and uncover new trends such as competitor mentions, defective product, and upsell opportunities to better serve customers than ever before. -
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Pindrop
Pindrop
Fraud in contact centers is a multibillion-dollar problem. One out of every 770 fraudulent calls reach agents. It's a race between call center staff and fraudsters to outsmart each other. One out of every 390 accounts accessed by the IVR will be the victim to a fraud attack. Fraud losses directly impact a company's bottom lines, customer experience, brand perception, and overall bottom line. Pindrop®, a multifactor, real time, fraud prevention solution, analyzes calls into the call center for voice, device and behavior to identify up to 80% of telephone channel fraud, predict future fraudulent behavior 60 days in advance, provide a complete crosschannel view of fraud and reduce costs, review rates, and protect the company from attacks. To prevent data theft, account mining and omnichannel fraud, the IVR can determine call risk and account risks. Real-time alerts for agents about potential fraudulent callers allow you to see the call risk on every call. -
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SmartBots
SmartBots
SmartAssistants answer most frequently asked questions instantly, and provide a frictionless and frustration-free experience. Organizations can optimize their customer support spend by answering the questions right away. SmartAssistants can help you provide differentiated and personalized customer service. The ability to provide a seamless experience and be available 24/7 helps in building trust with customers and increasing customer retention rates. SmartAssistants are a gatekeeper, answering the most common questions that frustrate customer service representatives. Customers service reps can be helped by organizations to help them focus on solving the most important questions and create a positive customer service culture. If the Assistant is not yet trained, you can transfer the conversation to another human agent. This keeps your customer informed and ensures that you are paying attention to their needs when they arise. -
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eGain Virtual Assistant
eGain
An airtual assistant is a chatbot that can answer questions and provide assistance to users on their website. It is interactive and human-like and can be used 24 hours a days, 7 days a semaine. The virtual assistant (also known as VA, virtual agent or chatbot) can be contacted by customers just like any other human agent. Thanks to a variety of AI technologies, including machine learning and reasoning, the chatbot not only understands what the customer is saying but also what their intent is. eGain's chatbot is a frontline support tool that allows customer service staff to focus on more difficult tasks. The VA acts as a guide and helps customers navigate the website. Virtual assistants can answer any questions and even help with shopping decisions. If necessary, the virtual assistant can escalate seamlessly to agent-assisted channels such as chat. -
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InfiBot
NovelVox
With omnichannel conversational artificial intelligence, you can achieve real results. You can serve customers at any time and place, no matter how or when they contact you. InfiBot and human agents can deliver world-class service at large scale. Create custom AI Chatbots that meet the needs of your customers, from their first visit, purchase, and ongoing customer service. With AI Bot - InfiBot, you can solve problems and take customer requests wherever they are needed. Conversations can be started on any channel, and continued seamlessly on any other channel. All conversations can be managed in one place, regardless of the channel your customers use. Ask the right questions to discover your customers' problems, verify identity, give accurate answers, and route conversations to advanced NLU agents. -
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Automate365
gnani.ai
Gnani.ai’s AI-powered Virtual Assistant is a robust and scalable platform that enhances customer experience while reducing costs. The solution is a low-code/no code platform with more than 100 pre-built workflows. Businesses can go live in under a week. It supports over 40 languages, has zero wait times and boasts a reduction of 70% in operating costs. The platform's advanced Natural Language Understanding (NLU), enables it to handle multiple-intent and multiple-entity queries, with over 90% accuracy. It also has continuous unsupervised learning to ensure that the virtual assistant gets better over time. -
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Armour365
gnani.ai
Gnani.ai’s voice biometrics platform, Armour365 is an advanced security solution designed to reduce operational costs, improve customer satisfaction, and prevent fraud. This system is equipped with a state-of the-art fraud detection engine capable of recognizing threats like anti-spoofing attacks, synthetic attacks, and replays. It supports active and passive biometrics. Less than a second of speech is required for authentication. The platform is also language and text independent, offers dynamic passphrases, and integrates seamlessly with multiple channels. Benefits include a reduction in average handling time of over 60 seconds, an 80% improvement in fraud detection, and a 30% increase in CSAT scores. -
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Gnani Bot Builder Platform
gnani.ai
The "for All" platform was designed to accommodate a new breed of "citizen campaigns managers" who do not require any technical knowledge. Training for 50+ use-cases can be done on the move (10 minutes) to ensure seamless conversations throughout the customer journey. Train bots to be deployed seamlessly across 15+ channels, including telephony and web, social media, WhatsApp, and more. Our templates are ready to use for industries like banking, insurance and automotive. Teams can save time and energy. Web SDK and channel-specific integrations make it easy to deploy bots designed for multiple channels in minutes. Add images, docs, short links, carousels, etc. Make text conversations visually engaging for your customers. This unique feature allows the conversion of text between languages without the need to type manually in each language. -
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Acqueon
Acqueon
Our products and solutions enable customers to seamlessly move - from digital self service to human agents and back. They enable agents to spot customer context and drive Next Best actions. Managers can make smarter business decisions.
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