Best AI Customer Service Software in South America

AI is disrupting the customer service industry now and forever. With our AI platform, you can enter a whole new generation of contact centres. We provide an AI-based contact center platform that combines the power of people and AI to shape customer service in the next decade. Parloa orchestrates the best AI components and tailors them to your needs, so that you can get up 15% better results right out of the box. You can use the most common use-cases without any extra effort. Allow your business units to easily access all the AI technologies that they need without IT dependence. Drag & Drop your automation processes to control the AI with no code. Our technical infrastructure allows us to control all aspects of a chat or call with unmatched automation quality.

NewRA is an open-source alternative for AI-based Chatbot applications. It allows you to create interactive AI-based Chatbots with custom prompt inputs. This can be used for Lead qualification, Product Launch, User Onboarding, and Customer Support. OpenAI, Generative AI, Enterprise AI, Langchain, Vector Database, LLM and Function Calling integrations.

Sintra's goal is to make work fun. Digital assistants that are fun to use and do your work on demand. Sintra X. The world's most advanced AI assistants, powered by your AI-brain. You can have it complete tasks while you sleep. All this to save you time, your most valuable resource. Any task, anywhere, anytime. Give your manual work to a dedicated team of helpers, ready to seize on your ideas. You can easily access them in chat or with any of the power-ups. Sintra Helpers allows you to accomplish any task. Let your favorite coworker do the work.

Ducky uses tools like Slack, Notion, & Jira, to help support agents find and respond to the right information in seconds. Ducky uses AI to search internal knowledge sources like Slack Notion Jira Google Drive Confluence Airtable Airtable Google Drive Jira Jira Jira Jira Jira Jira Jira Jira Jira Jira Jiri Jira Jira Jira Jira Jira Jira Jira Jira Jira Jirra Jira Jira Jira Jira Jira Jira Jir Ducky creates responses in your brand's voice to answer customer questions. This ensures personalized and consistent communication with every customer. Connect to any knowledge base or support platform. You have incredible support agents. Ducky helps them work faster and more efficiently. Support agents are vital to your business. Ducky automates AI to help customer support teams be at their best. Ducky helps them to find answers faster, while reducing frustration. Ducky helps your agents help customers more accurately, leaving them as happy as a duck on water.

VirtualReception.AI, a virtual receptionist service that is state-of-the art, revolutionizes your appointment scheduling process while elevating customer satisfaction. Our AI-driven receptionist is perfect for small business owners and professionals in the service industry. Why VirtualReception.AI? VirtualReception.AI understands the importance of a first impression. Our virtual receptionist ensures that your clients are treated with respect and professionalism from the moment they contact your business. Our reliable and efficient service allows you to focus on providing exceptional service while we take care of your scheduling needs. VirtualReception.AI is the future of automated reception service.

Maven's generative artificial intelligence can transform your customer experience without requiring a complex setup. Answers even the most difficult questions with truthful answers. Can ingest all types of structured and unstructured data. It integrates easily into your knowledge management and ticketing system, and has advanced security and compliance standards. Forget bot frustrations, and manual decision trees. Maven is more than just a ticketing system or a chatbot. It's an integrated generative AI native system designed to transform customer support without any headaches. Our generative AI solutions provide accurate answers, personalize user interaction, and take actions across the entire support process. AI help desks, conversational chat agents, and AI help desks can empower customers to find what they are looking for, wherever they may be. AI knowledge search and copilot assistants will empower human agents to offer the best proactive support.

Zoom Virtual Agent is a conversational AI solution that uses machine learning and natural language processing to understand and resolve customer issues instantly. Zoom Virtual Agent is available 24/7 on multiple support channels, allowing it to provide a fast, personalized experience for customers, reduce the number of calls and handling times for human agents and save significant costs for organizations. Zoom Virtual Agent integrates seamlessly into various CRM, chat and contact center platforms. Zoom Contact Center is our video-optimized CCaaS that helps businesses deliver prompt and accurate customer experiences. Self-Service Experience Knowledge Base Articles Searchable - Community Forums - Mobile Optimization - Personalization Self-Service Platform Branding Automation - Artificial Intelligence - Integrations Responses Customization - Control - Route to Human

Use our configurable metrics and automated insights to measure, optimize and continuously improve your GenAI model. Future AGI scores AI model outputs automatically, eliminating the need to manually evaluate QA. This allows your QA staff to focus on strategic tasks and increase their efficiency by up to 10x. Ensure that your AI-powered interactions with customers are always positive and on brand. Optimize your models so that they surface the most relevant, engaging content for each individual user. Fine-tune models to deliver the most accurate summary. Future AGI allows you to create custom metrics for evaluating the accuracy of your AI model based on your specific use case. Use natural language to define the metrics that are most important for your needs. Give your QA team enhanced flexibility and control in assessing model performance. This will ensure alignment with your business goals beyond standard metrics such as relevance.

Auralis AI is a platform that revolutionizes customer experience by using AI-powered automation. It allows businesses to streamline their support operations by automating repetitive tasks, providing 24/7 assistance in multiple language, and integrating seamlessly into existing CRM and helpdesk software. Auralis AI increases efficiency by reducing response time, minimizing human errors, and increasing customer satisfaction. It adapts to changing customer needs with its robust analytics and constant learning. This ensures personalized and efficient support. Auralis AI is a valuable solution for companies looking to automate intelligent customer interactions.

Crescendo solves the most difficult customer service issues with an end-toend CX platform that features advanced AI and a worldwide service team. You will provide excellent customer experiences at a reduced cost with guaranteed results within weeks. Imagine a customer service agent who is fluent in 56 different languages, available 24/7, and performs like your best service representatives. Our AI assistant is fine-tuned for your brand's voice, knowledge base and customer service goals. It adapts to these and escalates complex issues to human experts. It's constantly improving thanks to its built-in quality assessment. This ensures that your service will only get better with time. This powerful service can be up and running within days, not weeks.

Together, humans and agents can drive customer success. Create and customize autonomous AI agents that can support your employees and clients 24/7. An Agentforce Agent, a proactive autonomous application, provides specialized and always-on support for employees or customers. They are equipped with the business knowledge necessary to perform tasks in accordance with their specific role. Agentforce Service Agents communicate with customers in natural language, 24/7, across all channels. They are able to resolve cases quickly and accurately, as all answers are based on trusted data. Create your Service Agent in minutes with pre-built templates or customize quickly using low-code. Define clear security guidelines and when to seamlessly escalate the situation to human employees. Agentforce SDRs can answer questions about products, handle objects and book meetings with sales reps. They respond and act accurately, based on your business data.

WebAgent.ai is a platform that allows you to create AI-powered chatbots without coding, improving website customer service and engagement. Users can train chatbots using uploaded documents or website data to ensure accurate responses to unique questions. The platform allows customization of the appearance to match company branding. Chatbots are programmable with specific instructions for tailoring interactions to customer support, sales or onboarding. Conversations are recorded for future insights that can be used to refine strategies and improve product development. The chatbot also facilitates lead generation, by collecting contact information and providing context to the conversation. WebAgent is also a knowledge base that streamlines access to company information.

Generative AI will help you scale your support more intelligently. With the next generation AI-powered bots, automate +80% of all your support requests across digital channels. Ultimate's AI agents will elevate your CX, empower agents, and increase efficiency. With Ultimate's AI agents, you can achieve scalable success in support. We are a part Zendesk and we have the tools, team and tactics to take you from 0 automation to +80% across digital support channels including chat, email and messaging. Welcome to the easiest and fastest way to start with support automation. Connect UltimateGPT with your help center to create a bot capable of resolving requests, escalating to an agent when needed, and requiring no training or maintenance.

TheLoops is a powerful platform that provides actionable insights to CX teams. It uses GenAI and prediction to increase the productivity of your team. Get real-time predictions, trends, sentiments, topics, and more with one AI platform that is easy to use. Say goodbye to manual data dumps, multiple point solutions and the need for data engineers. TheLoops, powered by GenAI, gives you dynamic next-best recommended actions, autoclassification, summary and more to supercharge the performance of your agents. Mission Control allows managers to be aware of what is happening at all times. 100% QA coverage. SOC II and HIPAA compliance. Integrations with Intercom Zendesk Kustomer, and more. Plus, manual QA is available if needed. Learn more about TheLoops Auto QA and its built-in coaching.

Intelligent AI-powered customer service representatives anywhere. The cloud-based interactive virtual assistant is built utilizing the NVIDIA Tokkio Customer Service AI workflow. Interactive avatars can see, perceive, intelligently speak, and provide suggestions to enhance the customer experience. Are you serious about creating interactive avatars in the cloud? Want to see the Tokkio demo? Please join our Tokkio Early Access Program to share more about your use cases. Please register or login using your company email to help us evaluate access. Please be patient as we expand the program. NVIDIA Tokkio uses Omniverse Avatar Cloud Engine, a suite cloud-native AI services and models that makes it easier to create and customize lifelike digital assistants and virtual humans. ACE is built upon NVIDIA's Unified Compute Framework.

EchoHQ is a fast and efficient system that mirrors the skills a human support agent, but faster. It is equipped with a vast database of information and services and SOPs. It can answer calls and respond in a blink of an eye. Infinite support agents at your command - no queues, no delays. EchoHQ will remember your training and deliver precision on each call. Support that never stops, with availability that never sleeps. All agents can be trained in one session, with immediate results. EchoHQ has a 99% confidence that you understand your policy. Speak in your customers' native language instantly.

ezdesk is a comprehensive platform that allows businesses to offer exceptional customer service and manage customer issues, requests, and inquiries. This tool is vital for businesses of any size to improve customer satisfaction, streamline processes, and maintain positive brand image. AI algorithms can automatically categorize and tag incoming tickets according to their content. This allows for better organization and prioritization. AI can predict high-ticket periods by analyzing historical data. This allows support teams to allocate resources and manage staffing levels proactively. AI algorithms can intelligently route tickets to the appropriate department or agent depending on the nature of their issue.

SwiftSupport is the solution you need to enhance customer interactions using the best live chat software. SwiftSupport is designed for both websites and mobile apps. It boosts engagement through real-time assistance. Businesses can then respond to customer queries quickly. Experience seamless communication to drive customer satisfaction and accelerate your business growth.

Rivit is a platform powered by AI that automates and simplifies customer service for small businesses. It combines human assistance with AI assistance to automate repetitive tasks, while allowing agents to handle complex issues. Rivit integrates easily with tools such as Slack, Notion and Hubspot. This allows small businesses to provide world-class customer service while reducing costs.