Best AI Customer Service Software for Google Chrome

Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in. No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers. Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more

Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.

AI assistant for customer-facing departments. Sapling works with messaging platforms and CRMs to assist agents in creating personalized responses. Managers can gain conversational insights that will help them coach and prepare their teams. Sapling offers functionality for autocomplete, spelling, grammar checking, as well as snippets/canned message/text expander. All services can be hosted on-premise or in the cloud to meet security and privacy requirements. The Grammar and Spelling APIs allow Sapling's language models to be integrated into custom applications and use-cases. Sapling Suggest pulls relevant answers from a team knowledge database and allows agents to respond faster to customer inquiries by clicking on the desired response. Instead of giving brittle, decision tree-based chatbots, empower agents.

Bloomfire is a leader in knowledge engagement. We provide a platform that connects people and teams with the information they need to succeed at their jobs. Our cloud-based knowledge engagement platform allows people to connect with shared knowledge and grow the collective intelligence of their organizations from one central, searchable location.

Snoooz AI will send personalized responses when you are out of the office and automatically loop backups into urgent conversations to ensure that nothing falls through the cracks. Send personalized responses to high-touch customers, and reduce onboarding delays with backup CSMs and AMs. Sales reps can improve prospect engagement, reduce time to quota and close more deals by involving them in the action of high-value emails. While ensuring that your customers are well looked after, you can improve your employee's experience by encouraging them to take time off. Assign team members to backups either manually or using Snoooz’s advanced round-robin algorithms. Copy them onto the OOO responses. Snoooz will automatically create coverage plans, complete with notes and action points, and share them with backups. You can use rules to segment incoming emails, so that you can customize your responses for each customer segment. Respond intelligently to incoming email based on sender and sentiment.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

Twig semantically analyses your documentation, knowledge bases, support tickets, and past support tickets. Reduce costs by 30% and answer complex customer questions. AI models are trained using publicly available data. You can increase productivity and decrease variance in support quality. Twig is an AI layer which works on top your existing customer support applications. Twig improves customer service by allowing support agents to respond faster and more effectively to customers. To make every support agent a star, we use the most recent AI. AI scans all documentation, knowledge bases, support tickets, and other documents to recommend a response. Citations let you know that the response was accurate and increase trust. AI learns from agents to improve its performance. Every CX organization must improve agent productivity and maintain high-quality CSAT. Higher standards for response quality. Agents are able to spot potential risks in their responses.

We help customer service representatives quickly and efficiently create responses to messages. Our platform streamlines this process, allowing representatives to create responses quickly and efficiently. This saves them time. Caden will take your customer service response game to a new level. You can save time by training the program to respond in your style simply by replying to many emails. Caden's customization options let you make it your own, whether you want it to be professional or have a little personality. Caden AI, an amazing tool created exclusively for customer service/support agents, aims to revolutionize email communications. Our innovative platform combines email templates with artificial intelligence to generate intelligent replies for incoming messages if templates are not available.