Best AI Assistants for Salesforce

IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

Heyday's Conversational AI platform is for retailers. It combines the power and human touch of AI to deliver 5-star customer experiences. An online sales assistant that never sleeps can capture, engage, and convert leads. Heyday personalizes your website's customer experiences by connecting to your product catalogue to provide tailored search results and recommendations. Your associates are only contacted when customers are ready for purchase. AI powers Heyday to create the ultimate personal shopper experience. Are you overwhelmed by repetitive customer service inquiries? Heyday's powerful Conversational Ai technology eliminates repetitive customer service requests and saves your team time. This allows them to focus on customer conversations with higher value and our chatbot takes care the rest.

The speed of productivity increases when advanced AI chatbots are paired with live agents. You can put smarter chatbots to work for your company. It can be difficult to discern the reality from the hype surrounding AI chatbots. Demos of conversational bots are plentiful, but replicating them for your business requires a lot of data scientists and scripted answers. No. Our web chatbots were built for conversation from the beginning. Genesys DX uses patented Natural Language Understanding to allow customers to have real conversations wherever and whenever they want. Our online AI chat gives you full visibility into how technology analyzes input to reach resolutions so you can tweak and optimize. Customers are often disappointed by the inconsistent and poorly managed digital channels. Genesys DX provides consistent AI-powered experiences through automated chat, email and social media.

Solvemate enables brands to deliver quality customer service through meaningful conversations. Our automation platform is powered by smart conversational AI that allows companies to create highly personalized chatbot conversations at scale. Solvemate’s unique conversation engine learns, integrates and resolves requests faster. Brands benefit with increased customer satisfaction, reduced costs, and actionable insights. Solvemate is trusted by brands such as On, musicMagpie, egym, JustPark.

Workativ Assistant is a 4-in-1 support automation platform that helps you build generative AI chatbots, create and integrate multi-step app workflows with bots, connect and build your own Chat GPT for your knowledge source, and provide AI-powered live chat support. All Features Chatbot Studio Create & Manage Multiple Bots Pre-built Bot templates Dynamic Bot Notifications Chatbot Approval Management Knowledge AI GPT (Connect Website, SharePoint, PDF, etc) AI-powered Shared Live Chat Inbox App Workflow Builder Multi-Step App Workflows App Workflows Marketplace 100+ App Integrations On-prem App Connector for Bot Bot Training, Testing, Logs, and Advanced Analytics Chat Channel Integration (e.g., Teams, Slack, Website) MFA RBAC

Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction. - Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support. - Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience. - We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.

A simple keyboard shortcut can help you improve your writing, answer all your questions, and create high-quality content. AI-powered browser assistant that will help you increase your online productivity. Voila can answer any question and provide any explanation. You will feel the magic of instant answers to any question. It's never been easier to write emails. Our seamless integration with Gmail allows you to quickly create new emails and respond to messages. This saves you time so that you can concentrate on what is important. Voila is tuned to help you create high-quality content. This includes blog posts, essays, professional documents, and domain-specific documents in product design, UX, marketing and engineering, sales, SEO, and advertising. Write with confidence. Voila can help you improve your writing, correct spelling or grammar errors, summarize and translate text, and extract key information from any type of document.

Cognigy is a global leader for conversational AI automation in contact centers. Cognigy.AI is a low-code platform that allows enterprises to automate employee and customer communications with intelligent chatbots and voice commands. Cognigy.AI provides superior user experiences and reduces support costs. It also integrates seamlessly into backend systems. Cognigy.AI can be used in SaaS or on-premise environments. It supports conversations in any language, on any channel, including phone, SMS, and mobile apps. Cognigy has many clients worldwide, including Daimler, Bosch and Lufthansa. Learn more at cognigy.com.

Rezolve.ai is a GenAI-enabled employee support and engagement solution that integrates with Microsoft Teams, elevates employee experience, unlocks enterprise knowledge, and unleashes digital dexterity for enterprises. Rezolve.ai AITSM elevates employee experience, unlocks hidden enterprise knowledge, and unleashes digital talent, making it an indispensable tool for organizations looking to enhance their IT capabilities and drive innovation. Benefits of Rezolve.ai: • Enhance your service desk efficiency • Elevate your employee satisfaction (ESAT) and wait time • Provide support 24x7 • Eliminate Enterprise Friction • Increase Employee Productivity • Boost your ROI • Unleash digital dexterity • Engage your employees via MS Teams

Alexa for Business allows employees and organizations to use Alexa to do more work. Alexa for Business allows employees to use Alexa as an intelligent assistant to increase productivity in meeting rooms, at work, and with any Alexa devices at home or on the move. Alexa for Business can also be used by IT and facilities managers to increase and measure the use of existing meeting rooms at their workplace. Alexa for Business allows employees to reserve meeting rooms and initiate conference calls by using voice commands. Employees don't have to dial in to meetings manually or check availability on the calendar. To quickly book a meeting room, employees can simply say "Alexa", join the meeting" or "Alexa," to get started.

Keep your service teams organized and your customers happy by knowing which support tickets need immediate attention. Y Meadows will automatically collect information from different systems, eliminating the need to have service agents jump from one system to another. Let Y Meadows handle the simple tickets, so you can concentrate on the more complex ones. Machine learning models can be trained to read and understand messages using your terminology. Y Meadows AI integrates with your internal systems and any ticketing system. Use branching logic to perform simple and complex actions across multiple systems. Automated journeys that require 100% accuracy can be supervised with human review.

Amazon Q can provide you with fast, relevant answers for pressing questions, solve issues, generate content and take action using the data and expertise in your company's code, enterprise systems, and information repositories. Amazon Q provides you with immediate, relevant advice and information to help streamline tasks and speed up decision-making. It can also help spark creativity and innovative thinking at work. Amazon Q can be customized to your business using more than 40 connectors. Business users, such as marketers, project managers, program managers, sales representatives, and others, can have tailored conversations, solve issues, generate content, and take actions. Amazon Q knows which systems it can access so that users can ask specific, nuanced queries and receive tailored results with only the information they have been authorized to see.

We can help you create AI for any task. From a chat assistant that is trained on the data you upload, to a powerful automation of your workflow, we have you covered. Folderr allows users to upload unlimited files and transform them into an AI assistant. Our advanced AI can understand and process a wide variety of data formats - from complex spreadsheets to PDFs with more than 500 pages. Upload data directly into your AI from your computer or phone, Google, Dropbox or FTP. You can also send an email with attachments to your AI. Our generative AI chat includes all the tools needed to overcome the limitations of traditional AI. From a simple chat interface, you can create images, solve math problems, search the internet, and much more. Folderr Assistants are more than just generative AI chat. They can integrate with hundreds of apps and provide assistants with advanced tools to execute complex tasks with exceptional accuracy.

One AI assistant that you or your team can use to access all the latest LLMs, image generation and web search. All the latest technology in one AI assistant! Create custom chatbots, AI agents and integrate with Slack. ChatGPT is more powerful and accessible.

Conversica's conversational AI solutions help enterprise revenue teams acquire, acquire, and grow customers throughout the customer lifecycle via Email, SMS, and Website Chat. Customers and prospects today expect a response within minutes to their inquiries, not hours. Conversica AI Assistants respond within seconds to any inquiry. An AI Assistant's prompt, personal, and persistent engagement helps teams find more revenue opportunities, increase workforce capacity, and supercharge your revenue teams to do their best at a fraction the cost. Increase your lead coverage up to 100% and increase engagement rates to strengthen the top of your funnel. Website visitors can instantly connect to information, pre-qualify leads quickly, and drive higher registration for your webinars or events. Your AI Assistant is equipped with conversational marketing skills and can drive the next best action via chat, email, or SMS.

Our platform is constantly evolving so you can gain knowledge from the best ecommerce companies around the world. Ecommerce businesses have a unique strategic advantage because of their customer service. A frictionless buyer journey is essential. It will cost you a lot. We live in an experience economy, where customers are the most important thing. Your customers can get personalized, multi-channel, multilingual customer service no matter where they are located or when they need it. DigitalGenius empowers you to make your customers' experience exceptional with quick and accurate responses. They'll feel like they're talking to a real person, regardless of whether it's about their order or product availability, the store location, or even sizing.

The world's most user-friendly, no-code, no fuss conversational AI platform. The boost.ai platform, powered by proprietary self-learning AI and equipped with an enterprise-ready feature list, is the easiest, most efficient, and most scaleable way for businesses to automate and streamline their internal business processes. Boost.ai combines deep learning and natural-language processing (NLP), with its proprietary automatic semantic interpretation (ASU), technology to interpret and respond directly to queries via a chatbot, Messenger, Skype, Messenger, or Slack. It provides a host of features, including a centralized information repository and authentication management, pre-defined template, language detection, conversational voice recorder, and more. With support for Microsoft Teams and Zendesk, Salesforce, and other analytics, gain insights into customer conversation data, quality rating, as well as other metrics, to optimize customer engagement.

Yellow.ai is the enterprise-grade Conversational AI platform that unlocks business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. The company has raised more than $102M from blue-chip investors and has offices across six countries.

Meaningful consumer conversations, unique insights and conversions. I am a digital assistant for retail brands and do it all. SID's innovative AI solution stack for retail, which is driven by intelligence in every customer conversation, helps you not only sell more but also sell better and quicker. Unheard of in the industry, a digital shopping assistant that answers complex consumer questions and delivers effective solutions in a very short turnaround time. Our digital shopping assistant uses conversational data to identify consumer needs and generate business ideas. SID's digital shopping assistance, backed by verticalized retailer intelligence, answers all consumer questions in real time, resulting in lower call volumes.

Build a custom AI assistant quickly using OpenAI's GPT 3.5 technology. Connect it to the resources of your organization or upload your files to empower the assistant to help you or your team with any inquiries. Create a chatbot that can connect to your business data or integrations. This will save you time and eliminate the need for manual searches. Connecting your data sources will help you get a chatbot assistant for the help desk up and running quickly. Connect integrations, spreadsheets or documents to the chatbot immediately. Emma will ask questions about the information you want your assistant to know. Your assistant will learn from you, and become your ultimate "know it all" assistant. You can communicate with your assistant using the chat website, the desktop application, an integration or the Emma API.

Ada's AI-powered platform empowers customers and non-technical staff to create personalized experiences. Ada can help you improve CSAT, optimize your costs, and generate revenue via Automated Customer Experience (ACX).

Haptik is the largest Conversational AI company in the world, having reached more than 100 million devices and processed more than 2 billion conversations. The company's intelligent virtual assistant solutions allow Fortune 500 brands to improve customer experience, reduce costs, and increase sales. Haptik has received numerous industry awards, including the Frost & Sullivan Award as Conversational AI Company Of The Year 2018 and recognition by AI Time Journal as one of the Top 25 AI Companies In the World 2018. Oyo Rooms and Samsung are among Haptik's top clients and partners. Haptik is part of the Reliance Group of Companies, which acquired a majority share in the company in an April 2019 deal worth $100 million.

Live prompts to help you decide what the best thing is to say during customer interactions can dramatically improve your team's performance. There are experts on every team who are more productive than their peers. Cresta's AI is powerful and can learn from top performers and provide real-time guidance and coaching to help others. The result? The result? An expert at every customer touchpoint. Cresta's powerful AI engine continuously learns and optimizes to help teams improve performance across channels and use-cases. Your top performers will help you improve team performance and compliance. Cresta analyzes every conversation and tracks agent performance to identify coaching opportunities for managers so they can spend more time coaching than reviewing transcripts.

The world's first autonomous contact centre that uses voice AI to bring an unmatched customer experience and a high level of flexibility. With flexible, natural-sounding AI-powered conversations, customers can solve their problems over the phone. They are able to accurately identify customer intent and provide fast resolutions. With 24/7 service available 24/7, you can answer every call instantly and reduce hold times. You can scale customer service without incurring huge costs, training new agents, offshoring or planning for seasonal fluctuations. Reduce your customer service costs dramatically. You only pay for what is needed, and you don't have to commit to additional capacity. You can track customer satisfaction, track average handling time, and uncover new trends such as competitor mentions, defective product, and upsell opportunities to better serve customers than ever before.

SmartAssistants answer most frequently asked questions instantly, and provide a frictionless and frustration-free experience. Organizations can optimize their customer support spend by answering the questions right away. SmartAssistants can help you provide differentiated and personalized customer service. The ability to provide a seamless experience and be available 24/7 helps in building trust with customers and increasing customer retention rates. SmartAssistants are a gatekeeper, answering the most common questions that frustrate customer service representatives. Customers service reps can be helped by organizations to help them focus on solving the most important questions and create a positive customer service culture. If the Assistant is not yet trained, you can transfer the conversation to another human agent. This keeps your customer informed and ensures that you are paying attention to their needs when they arise.