ReciprocityProject's Journal: AIM_CONVERSATION: Exceptional Service

ME_MYSELF: Incidentally, we only get statistics for the fraction of people who answer in the "top box" i.e. 5 on a scale of 1 to 5. So in the eyes of people like myself, who consider a 4 on such a scale to be the highest score anyone can consistently get, we always fail.

MOO_COW: I've noticed that.

ME_MYSELF: To which my boss answers "so if you get a 15% coupon, just throw it away."

MOO_COW: I generally consider a 4 to be standard and fully satisfied.

MOO_COW: A 5 is reserved for truely exceptional.

MOO_COW: Vise versa for 1 and 2.

ME_MYSELF: ::nod::

ME_MYSELF: Otherwise, you have no slot for truly exceptional.

MOO_COW: But many people say anything less that extrordinary and exceptional is unacceptable.

ME_MYSELF: And if you're normally exceptional, then thats NOT VERY MOOING EXCEPTIONAL, is it?

MOO_COW: Well, you can be exceptional by comparison to others.

ME_MYSELF: Usually that means that others are just incompetent.

MOO_COW: Shrug.

MOO_COW: Example:

ME_MYSELF: And when it does, it just means that you yourself are very competent.

ME_MYSELF: ::nod:: I have thought through several examples.

MOO_COW: In the past, when I've gone to get the jeep serviced, general procedure is to drive it up, and hand the tech the keys.

MOO_COW: The dealership has a nice lounge (coffee) and people you can talk to and will look up parts or can do quick checkups if you ask.

MOO_COW: Which is over and above the standard.

ME_MYSELF: That's better, but I wouldn't call it exceptional.

MOO_COW: There is another shop that I've taken it to though, that photographs it.

MOO_COW: Before rolling it into their garage, has it ready early, and leaves a signed thank you note with a coupon on your next service in the passenger seat and ready to go.

MOO_COW: And that, to me, add in when you meet the mechanics too, and can tell they know what they are doing, and will talk to you strait, does qualify as exceptional.

MOO_COW: The dealership, too, impresses me that the service rep knows me by name.... really impressive since I've only been there twice in the past 2 years.

ME_MYSELF: Actually, that is impressive.

ME_MYSELF: The name part.

MOO_COW: Last time was for a mundane state inspection too.

MOO_COW: So he knows me by name over a $21 job.

MOO_COW: Prior to that was a tune up, which was a bit higher though.

ME_MYSELF: If you were assigned your own personal guide, who sang car-repair ballads to you, made you a cappuccino, looked up parts on a personal heads-up-display, gave you back rub, repaired your car overnight, washed it, cleaned out the trash in the back seat, and then hand scribed the gold-trimmed letter in fine calligraphy, I would take exception.

MOO_COW: You may be able to find such a service in NEIGHBORING_CITY, but you'll pay for it.