An anonymous reader quotes a report from Motherboard: A newly obtained document written by the FBI lays out in unusually granular detail how it and other law enforcement agencies can obtain location information of phones from telecommunication companies. Ryan Shapiro, executive director of nonprofit organization Property of the People, shared the document with Motherboard after obtaining it through a public record act request. Property of the People focuses on obtaining and publishing government records. The document, a 139 page slide presentation dated 2019, is written by the FBI's Cellular Analysis Survey Team (CAST). CAST supports the FBI as well as state, local, and tribal law enforcement investigations through the analysis of call data and tower information, the presentation adds. That can include obtaining the data from telecommunications companies in the first place; analyzing tower dumps that can show which phones were in an approximate location at a given time; providing expert witness testimony; and performing drive tests to verify the actual coverage of a cell tower.

"When necessary, CAST will utilize industry standard survey gear drive test equipment to determine the true geographical coverage breadth of a cell site sector," the presentation reads. The presentation highlights the legal process required to obtain information from a telecommunications company, such as a court order or search warrant. The LinkedIn profile of one CAST member Motherboard found says they have a "special emphasis in historical cell site analysis which is typically used for locating phones (and the individuals attached to those phones) for cases such as kidnappings, homicides, missing persons, and robberies." CAST provides its own cell phone data visualization tool to law enforcement officials around the country called CASTViz for free. "CASTViz has the ability to quickly plot call detail records and tower data for lead generation and investigative purposes," the presentation reads. The document includes images of and instructions for the CASTViz software itself.

The document also explains how data requests from Mobile Virtual Network Operators (MVNOs) such as Boost Mobile are handled, explains how to obtain location data from what the FBI describes as "burner phones," and how to obtain information from OnStar, General Motors' in-vehicle system. The document also provides the cost of some of this data for law enforcement to request. The presentation provides more recent figures on how long telecoms retain data for. AT&T holds onto data such as call records, cell site, and tower dumps for 7 years. T-Mobile holds similar information for 2 years, and Verizon holds it for 1 year. The slide also shows that AT&T retains "cloud storage internet/web browsing" data for 1 year. Another section that provides an overview of the different engineering and location datasets held by telecoms and potentially available to law enforcement agencies tells officials to use some AT&T data "cautiously." "AT&T does not validate results," the presentation reads. That section also mentioned that Verizon has a "new" location tool that law enforcement agencies can use. Rich Young, a Verizon spokesperson, told Motherboard in an email that "This is a tool that our security team uses in response to lawful warrants and emergency requests. For example, this tool would be used in response to cases involving armed fugitives or missing children. As a common industry practice, the tool uses network-based cell site location information. All other major providers use a similar approach."

A man who the Department of Justice says unlocked AT&T customers' phones for a fee was sentenced to 12 years in prison, in what the judge called "a terrible cybercrime over an extended period," which allegedly continued even after authorities were on to the scheme. The Verge reports: According to a news release from the DOJ, in 2012, Muhammad Fahd, a citizen of Pakistan and Grenada, contacted an AT&T employee via Facebook and offered the employee "significant sums of money" to help him secretly unlock AT&T phones, freeing the customers from any installment agreement payments and from AT&T's service. Fahd used the alias Frank Zhang, according to the DOJ, and persuaded the AT&T employee to recruit other employees at its call center in Bothell, Washington, to help with the elaborate scheme. Fahd instructed the AT&T employees to set up fake businesses and phony bank accounts to receive payments, and to create fictitious invoices for deposits into the fake accounts to create the appearance that money exchanged as part of the scheme was payment for legitimate services.

In 2013, however, AT&T put into place a new unlocking system which made it harder for Fahd's crew to unlock phones' unique IMEI numbers, so according to the DOJ he hired a developer to design malware that could be installed on AT&T's computer system. This allegedly allowed him to unlock more phones, and do so more efficiently. The AT&T employees working with Fahd helped him access information about its systems and other employees' credentials, allowing his developer to tailor the malware more precisely, the DOJ said. A forensic analysis by AT&T showed Fahd and his helpers fraudulently unlocked more than 1.9 million phones, costing the company more than $200 million. Fahd was arrested in Hong Kong in 2018 and extradited to the US in 2019. He pleaded guilty in September 2020 to conspiracy to commit wire fraud.

Long-time Slashdot reader Nkwe shares an article about AT&T's "Flying COW" drones — their Cell (tower) On Wings drone technology that's helped restore cellphone service after Hurricane Ida and other natural disasters.

"The device is a cell site situated on a drone engineered to beam wireless LTE coverage across an area of up to 40 square miles." The weather-resistant drone can withstand extreme conditions, and its thermal imaging can help search and rescue teams find people in buildings, tree cover, and thick smoke... The drone has the potential to hover over 300 feet and is connected by a tether attached to the ground.

When someone texts, calls, or uses data, the signal is sent to the drone and transferred through the tether to a router. The router pushes information through a satellite, into the cloud, and finally into the AT&T network. The tether also provides constant power to the Flying COW via a fiber, giving the drone unlimited flight time.

Its flying capabilities allow it to soar 500% higher than a terrestrial Cell-on-Wheels mast, expanding how far the signal reaches, though more drones can be added to widen the coverage area. The drone is small and versatile, making it easy to set up, deploy, and move during rapidly changing conditions, like firefighters chasing a wildfire.

"There is no simple answer to this question," argues an article at EE Times. At least, not yet...

Slashdot reader dkatana shares their report: For most industrial IoT applications, the question remains: Do I need 5G for my IoT connections? It depends on the connectivity, the devices, and many other factors. First, does the project need cellular connectivity? There are several wireless low-power wide-area networks (LPWANs) using different radios that can be used without incurring the cost of cellular connections. Other wireless technologies such as LoRaWAN and Sigfox offer massive IoT connectivity for local and wide-area applications with low power consumption. For example, connecting hundreds or thousands of sensors in agriculture can be achieved over an existing Sigfox or LoRaWAN network. Those sensors usually do not require the bandwidth or enhanced security of cellular networks. Additionally, most cellular connections use licensed spectrum, which is additional cost carriers need to transfer to customers.

One reason to invest in 5G connectivity for IoT is that operators are shutting down legacy 2G and 3G networks worldwide. In the past 30 years, hundreds of thousands of Machine-to-Machine (M2M) devices have been deployed using 2G networks. Those are utility meters, alarm systems, and basic sensors that use SMS and GPRS/EDGE for communication. In 2017, AT&T announced that they will start shutting down 2G networks to free up the spectrum for LTE and the upcoming 5G radios. Additionally, Verizon Wireless phased out its 2G CDMA network in the US at the end of 2020; Sprint sunsetted its 2G CDMA network in December of 2021; and T-Mobile plans to sunset its 2G network in December of 2022.

The existing connections are now living on borrowed time.

Like 2G, many carriers are eager to sunset older 3G networks so that they can repurpose that spectrum to support 4G LTE and 5G.

An anonymous reader quotes a report from Restore Privacy: A well-known threat actor with a long list of previous breaches is selling private data that was allegedly collected from 70 million AT&T customers. We analyzed the data and found it to include social security numbers, date of birth, and other private information. The hacker is asking $1 million for the entire database (direct sell) and has provided RestorePrivacy with exclusive information for this report. The threat actor goes by the name of ShinyHunters and was also behind other previous exploits that affected Microsoft, Tokopedia, Pixlr, Mashable, Minted, and more. The hacker posted the leak on an underground hacking forum earlier today, along with a sample of the data that we analyzed. AT&T has initially denied the breach in a statement to RestorePrivacy. The hacker has responded by saying, "they will keep denying until I leak everything." "Based on our investigation yesterday, the information that appeared in an internet chat room does not appear to have come from our systems," AT&T said in a statement. When pressed harder and asked specifically if there was no AT&T breach, the company said: "Based on our investigation, no, we don't believe this was a breach of AT&T systems."

"Given this information did not come from us, we can't speculate on where it came from or whether it is valid," they added. The hacker says they're willing to reach "an agreement" with AT&T to remove the data from sale.

The possible breach of AT&T follows a T-Mobile hack from earlier this week, which impacts 40 million records of former and prospective customers.

An anonymous reader quotes a report from Ars Technica: AT&T says that supply-chain shortages will delay fiber construction to about 500,000 homes that it originally planned to wire up this year and warned that shortages are likely to impact other companies that purchase fiber even more. "Up through the second quarter, we hadn't really experienced any impact from the supply-chain disruptions that are happening across the industry. But since the start of the third quarter, we are seeing dislocation across the board including in fiber supply," AT&T Senior Executive VP and CFO Pascal Desroches said yesterday at a virtual conference hosted by Oppenheimer.

AT&T previously told investors to expect "3 million homes passed [with fiber] this year," Desroches said. "We're probably going to come in a little bit light, probably around 2.5 [million]." The planned deployment of 3 million locations includes all the fiber construction AT&T has completed in the first seven months of 2021. As we've written previously, AT&T is expanding its fiber builds in about 90 metro areas, with new locations primarily consisting of homes and businesses close to AT&T's existing fiber installations.

An anonymous reader quotes a report from Ars Technica: Dish Network has agreed to pay AT&T at least $5 billion over 10 years for network access amid a feud between Dish and T-Mobile. Dish is in the early stages of building a 5G network and in the meantime is serving customers as a reseller using network capacity that it purchases from T-Mobile. But Dish and T-Mobile are fighting over T-Mobile's plan to shut down its 3G CDMA network earlier than it originally intended, with Dish accusing T-Mobile of anticompetitive behavior. Against that backdrop, Dish today announced "the signing of a transformative, long-term strategic Network Services Agreement with AT&T, making AT&T the primary network services partner for Dish MVNO [mobile virtual network operator] customers."

The AT&T network capacity will serve customers on Dish's "retail wireless brands, including Boost Mobile, Ting Mobile, and Republic Wireless," Dish said. Dish also said the agreement will accelerate its "expansion of retail wireless distribution to rural markets where Dish provides satellite TV services" and that AT&T will provide transport and roaming services to support Dish's future 5G network. Dish revealed the $5 billion price in a Securities and Exchange Commission filing that also notes that the roaming and transport services from AT&T will not be limited to areas where Dish doesn't build 5G infrastructure. The deal "provides Dish's retail wireless customers with voice and data roaming services throughout the US on the AT&T network and access to AT&T's network, even within the markets where Dish is deploying its own 5G network," Dish told the SEC. Today's deal between AT&T and Dish is nonexclusive, so Dish can use both T-Mobile and AT&T capacity to serve customers. But Dish's statement that AT&T will become the "primary" network provider for Dish MVNO customers shows that Dish is trying to minimize the use of T-Mobile's network. Dish's MVNO deal with T-Mobile lasts until 2027. As part of the T-Mobile/Sprint merger-and-divestment proceedings, Dish committed to the government that it would build a 5G network serving 70 percent of Americans by June 2023.

An anonymous reader quotes a report from Ars Technica: On Monday, AT&T announced the end of data slowdowns for smartphone users who purchase "unlimited" data -- but the perk is only for customers who buy AT&T's most expensive mobile plan. AT&T will continue to sell two other "unlimited" plans that can be put into a slow lane. AT&T advertises three "unlimited" plans, each with different limits. The Unlimited Elite plan's advertised price is $85 per month for one line, while AT&T's "Unlimited Extra" plan is $75, and the "Unlimited Starter" plan is $65.

None of those plans come with unlimited data of the high-speed variety, but that will change this week. In a press release that says customers will soon be able to "stay in the fast lane with unlimited high-speed data," AT&T said that purchasers of the priciest plan "will now enjoy AT&T's high-speed data regardless of how much data they've used." AT&T said it will "start rolling out this enhancement this week and Elite customers everywhere will soon receive a text notifying them when the benefit has been added." While the change will be made with no extra fees for people who already buy the most expensive plan, other people will have to pay more to get onto the only plan with AT&T's new "fast lane" perk. [...] AT&T ending its data slowdowns entirely when customers pay more demonstrates, if it wasn't obvious already, that the limits aren't necessary for network-management purposes. Imposing different levels of data slowdowns is one of the methods AT&T and other carriers use to create product differentiation among plans that all nominally offer "unlimited" data but cost different amounts. Data service may still be fast enough to be usable when the limits are in place, but AT&T does not say what speeds customers should expect during slowdowns.

AT&T is also lifting the video-resolution cap on the Unlimited Elite plan, allowing 4K streaming instead of limiting videos to 480p ("DVD quality") or regular HD. Currently, Unlimited Elite uses what AT&T calls "Stream Saver" to limit videos to 480p but provides a toggle that lets customers turn off Stream Saver and watch in high definition. [...] AT&T is also increasing mobile-hotspot data from 30GB to 40GB on Unlimited Elite. [...] AT&T also provides a subscription to HBO Max with its Unlimited Elite plan and 5G access on all three unlimited plans.

Earlier this year in April Apple started mandating "App Tracking Transparency," which gives users a choice about whether they can be tracked across app.

Now tlhIngan (Slashdot reader #30,335) writes: The numbers are in and a number of ad companies are reporting lowered iOS spending, but 10% or more increases in Android ad spending. The complaint is, of course, that without the granular data they used to get from tracking it's no longer worth spending on iOS ads.

Interestingly, only about 66% of users have actually denied tracking.
That's based on early data from the ad-measurement firm Branch Metrics (as reported by The Wall Street Journal ). MacRumors write: As a result, the amount of advertiser spending on Apple's mobile platform has fallen by about one-third between June 1 and July 1, while spending on Android rose over 10% for the same month, according to ad-measurement firm Tenjin Inc...

Without proper user tracking, advertisers have significantly less data about a user's interests, preferences, and more. Advertisers and companies, such as Facebook, use that data to compile a profile of a user. The type of data collected from tracking helps advertisers to ensure that their ads are being targeted to potential customers. [According to ad-measurement firm Tenjin Inc], "The shortage of user data to fuel Facebook Inc.'s suite of powerful ad-targeting tools reduces their effectiveness and appeal among some advertisers, ad agencies say."

One of the new features announced at WWDC 2021 is iCloud Private Relay, a new security feature that lets users hide their real IP address from third-party servers so that they cannot track them across the web. It's called fingerprinting and it is quickly becoming a popular method for advertisers because it allows them to pull together information about your device to pinpoint your identity. As 9to5Mac reports, Apple's new fingerprint-blocking feature has the ad tech industry worried. From the report: As pointed out by a Digiday report, Private Relay comes to join forces with App Tracking Transparency, a feature introduced with iOS 14.5 to prevent apps from tracking users without asking permission. With ATT, Apple relies on developers to update their apps and ask users whether or not they want to be tracked. Private Relay is expected to considerably reduce user tracking at a deeper system level: "And herein lies the rub for ad execs. Apple has told them fingerprinting is off-limits but doesn't seem to be aggressively enforcing this policy. Few execs, however, believe this perceived inaction will last. Eventually, goes the thinking, Apple won't need to enforce a policy like ATT to rid its mobile operating system of fingerprinting -- it will have the technology to block it from ever happening in the first place. The reason: Private Relay."

However, this will probably result in even more companies upset with Apple. Nii Ahene, head of strategy at Tinuiti, warns that Apple needs to be careful to avoid Private Relay being considered "anti-competitive or too dictatorial," as the company has been facing accusations of monopolistic practices. Digiday reports: "'Apple needs to be careful when it uses its market position in a way that could be interpreted as either anti-competitive or too dictatorial,' said Nii Ahene, chief strategy officer at digital agency Tinuiti. 'This is why there's a gradual rollout of Apple's privacy plan. The company communicates what it will do early, starts to have conversations behind the scenes, and then over some time the enforcement of the ATT policy starts to kick in.'" When Apple introduced ATT, companies like Facebook publicly criticized the feature since it directly affects the advertising business, which is responsible for the main income of these companies. Now, it's only a matter of time before more companies speak out against iCloud Private Relay.

AT&T has agreed to spin off its media operations in a deal with Discovery that will create a new entertainment company, merging assets ranging from CNN and HBO to HGTV and the Food Network. From a report: AT&T will receive $43 billion in cash, debt securities and debt retention, with AT&T shareholders getting stock representing 71% of the new company, the companies said in a statement Monday. The deal is structured as a tax-advantaged Reverse Morris Trust. Discovery Chief Executive Officer David Zaslav is to lead the new entity. WarnerMedia CEO Jason Kilar's future is to be determined, AT&T CEO John Stankey said on a conference call discussing the deal. The plan, first reported by Bloomberg News, would combine Discovery's reality-TV empire with AT&T's vast media holdings, creating a formidable competitor to Netflix and Walt Disney. It marks a retreat for AT&T's entertainment-industry ambitions after years of working to assemble telecom and media assets under one roof. AT&T, now the world's most heavily indebted nonfinancial company, gained some of the biggest brands in entertainment through its $85 billion acquisition of Time Warner, completed in 2018. Further reading: Jason Kilar, the WarnerMedia chief, is said to be negotiating his exit.

An early look at an ongoing analysis of Apple's App Tracking Transparency suggests that the vast majority of iPhone users are leaving app tracking disabled since the feature went live on April 26 with the release of iOS 14.5. MacRumors reports: According to the latest data from analytics firm Flurry, just 4% of iPhone users in the U.S. have actively chosen to opt into app tracking after updating their device to iOS 14.5. The data is based on a sampling of 2.5 million daily mobile active users. When looking at users worldwide who allow app tracking, the figure rises to 12% of users in a 5.3 million user sample size.

With the release of iOS 14.5, apps must now ask for and receive user permission before they can access a device's random advertising identifier, which is used to track user activity across apps and websites. Users can either enable or disable the ability for apps to ask to track them. Apple disables the setting by default. Since the update almost two weeks ago, Flurry's figures show a stable rate of app-tracking opt-outs, with the worldwide figure hovering between 11-13%, and 2-5% in the U.S. The challenge for the personalized ads market will be significant if the first two weeks end up reflecting a long-term trend.

Trade groups representing AT&T, Verizon and other telecom companies are opening fire on a new law requiring them to provide discounted internet service to low-income households in New York. From a report: New York's first-in-the-nation law could be adopted by other states at a time when the White House has signaled it wants to reduce broadband prices for all Americans. Driving the news: Trade associations USTelecom, CTIA, the New York State Telecommunications Association and others representing smaller companies filed a lawsuit Friday against New York's new law requiring providers in the state to offer broadband service for $15 a month to low-income households. New York estimates that 7 million people in 2.7 million households will qualify for the discounted service. "This program -- the first of its kind in the nation -- will ensure that no New Yorker will have to forego having reliable home internet service and no child's education will have to suffer due to their economic situation," Governor Andrew Cuomo said in a statement when he signed the legislation in April.

According to a new report from Light Reading, the three major U.S. carriers (four at the time) have reportedly abandoned their joint venture to launch a new Cross Carrier Messaging Initiative (CCMI), that promised interoperability for an RCS Universal Profile-based messaging standard. It was originally set to be launched in 2020. [For a detailed explanation of RCS Messaging, we recommend this article.] Android Police reports: Although the company handling the logistics behind the cross-carrier effort claims that it's still "continuing to move forward with preparations," a Verizon spokesperson told Light Reading that "the owners of the Cross Carrier Messaging Initiative decided to end the joint venture effort." [...] This may seem like bad news, but things have changed since 2019. In the time since the CCMI was announced, Google leapfrogged the carrier's selfish dithering and rolled out its own RCS messaging solution via the Messages app, all connected to its Jibe network (though it will use your carrier network if it's Universal Profile-compatible). It's a move that means customers don't have to wait on their carriers to start the work they should have done five years ago. More recently, T-Mobile has essentially handed the reins for its whole network messaging solution to Google by adopting Messages as the default SMS app for all T-Mobile phones, connecting all its customers to Google's RCS network.

Given what has and hasn't succeeded when it comes to RCS messaging, what we'd like to see is for Verizon and AT&T to follow T-Mobile, give up on their own stupid standards, and simply adopt Google's RCS Messaging -- either by connecting their chat apps to Google's Jibe network somehow or by adopting the Messages app as sanctioned solutions, as T-Mobile did. But in the meantime, there's nothing to prevent customers on either network from just installing the Messages app themselves and bypassing the carrier mess altogether -- especially since it sounds like the carriers have given up on fixing it.

AT&T is lobbying against proposals to subsidize fiber-to-the-home deployment across the U.S., arguing that rural people don't need fiber and should be satisfied with Internet service that provides only 10Mbps upload speeds. Ars Technica reports: AT&T Executive VP Joan Marsh detailed the company's stance Friday in a blog post titled "Defining Broadband For the 21st Century." AT&T's preferred definition of 21st-century broadband could be met with wireless technology or AT&T's VDSL, a 14-year-old system that brings fiber to neighborhoods but uses copper telephone wires for the final connections into each home.

"[T]here would be significant additional cost to deploy fiber to virtually every home and small business in the country, when at present there is no compelling evidence that those expenditures are justified over the service quality of a 50/10 or 100/20Mbps product," AT&T wrote. (That would be 50Mbps download speeds with 10Mbps upload speeds or 100Mbps downloads with 20Mbps uploads.) AT&T said that "overbuilding" areas that already have acceptable speeds "would needlessly devalue private investment and waste broadband-directed dollars." "Overbuilding" is what the broadband industry calls one ISP building in an area already served by another ISP, whereas Internet users desperate for cheaper, faster, and more reliable service call that "broadband competition."

An anonymous reader quotes a report from Motherboard: All of the major carriers made a significant change to how SMS messages are routed to prevent hackers being able to easily reroute a target's texts, according to an announcement from Aerialink, a communications company that helps route text messages. The move comes after a Motherboard investigation in which a hacker, with minimal effort, paid $16 to reroute our text messages and then used that ability to break into a number of online accounts, including Postmates, WhatsApp, and Bumble, exposing a gaping hole in the country's telecommunications infrastructure.

"The Number Registry has announced that wireless carriers will no longer be supporting SMS or MMS text enabling on their respective wireless numbers," the March 25 announcement from Aerialink, reads. The announcement adds that the change is "industry-wide" and "affects all SMS providers in the mobile ecosystem." "Be aware that Verizon, T-Mobile and AT&T have reclaimed overwritten text-enabled wireless numbers industry-wide. As a result, any Verizon, T-Mobile or AT&T wireless numbers which had been text-enabled as BYON no longer route messaging traffic through the Aerialink Gateway," the announcement adds, referring to Bring Your Own Number.

An anonymous reader quotes a report from Ars Technica: AT&T lied about California's net neutrality law yesterday when it claimed the law requires AT&T to stop providing "free data" to mobile customers. In reality, the California law allows AT&T to continue zero-rating HBO Max, its own video service, as long as it exempts all competing video services from data caps without charging the other video providers. But instead of zero-rating all video without collecting payments from its competitors in the online-video business, AT&T decided it would rather not exempt anything at all.

"Unfortunately, under the California law we are now prohibited from providing certain data features to consumers free of charge," AT&T claimed in its announcement that it is ending the "zero-rating" program that exempts some content from data caps. "Given that the Internet does not recognize state borders, the new law not only ends our ability to offer California customers such free data services but also similarly impacts our customers in states beyond California," the AT&T announcement also said. Going forward, AT&T will no longer exempt the AT&T-owned HBO Max from its mobile data caps and will stop the "sponsored data" program in which it charges other companies for similar exemptions from AT&T's data caps. But this is a business decision, not purely a legal one: as we already stated, AT&T could exempt all video streaming services including HBO Max from its mobile data caps without violating the California law as long as AT&T stops charging rival video companies for the same data-cap exemptions.

"Are you noticing your battery life is draining faster than normal?" tweeted Verizon Wireless customer support on Sunday, the Verge reports: Despite its relentless promotion of 5G phones and the fact that it spent more than $45 billion bidding on a new faster spectrum, Verizon support now is advising people on Twitter to turn off their phones' 5G access to preserve battery life.

In a Sunday morning tweet, Verizon support helpfully suggested that "one way to help conserve battery life is to turn on LTE" if users found their batteries were "draining faster than normal." That step would, of course, turn off 5G in a phone that has it available. It's also worth pointing out that you don't actually "turn on LTE" when doing this step — LTE is always enabled as a fallback for the 5G network. But Verizon is obviously being cautious so as not to actually tell its customers to "turn off 5G".
Verizon's tweet is now "unavailable," having apparently been since deleted.

The Verge also points out that Verizon's nationwide 5G network "uses a technology called DSS, which in many instances is actually slower than the LTE network it's trying to replace."

Jon Brodkin, writing for ArsTechnica: When 90-year-old Aaron Epstein bought a Wall Street Journal print ad to complain about his slow AT&T Internet service, the impact was immediate. Reporters like me called him and wrote articles, talk of his plight went viral on the Internet, his ad made an appearance on Stephen Colbert's Late Show, TV networks interviewed him for nightly news broadcasts, and AT&T executives sprang into action to minimize the public-relations damage. Now, barely a week later, Epstein's home in North Hollywood, California, has AT&T fiber service with unlimited data and advertised speeds of 300Mbps in both directions. In a speed test yesterday, download speeds were 363Mbps and upload speeds were 376Mbps. It's a gigantic upgrade over the "up to" 3Mbps DSL he and his wife, Anne, struggled with before.

A man who has been an AT&T customer since 1960 has a message for CEO John Stankey about the company's failure to upgrade DSL areas to modern Internet service. Aaron Epstein, 90, is so frustrated by his 3Mbps Internet plan that he took out a Wall Street Journal ad in today's print edition in order to post an open letter to Stankey. From a report: "Dear Mr. Stankey: AT&T prides itself as a leader in electronic communications. Unfortunately, for the people who live in N. Hollywood, CA 91607, AT&T is now a major disappointment," Epstein wrote in the letter. Epstein paid $1,100 to run the ad for one day in the Manhattan and Dallas editions of today's Journal, he told Ars in a phone interview. He chose the Manhattan edition to reach investors who might want to pressure AT&T into upgrading its network and Dallas because that's where AT&T is headquartered, he said. "We need to keep up with current technology and have looked to AT&T to supply us with fast Internet service," Epstein wrote in the open letter to AT&T's CEO. "Yet, although AT&T is advertising speeds up to 100Mbps for other neighborhoods, the fastest now available to us from AT&T is only 3Mbps. Your competitors now have speeds of over 200Mbps. Why is AT&T, a leading communications company, treating us so shabbily in North Hollywood?"