ASUS has suddenly agreed "to overhaul its customer support and warranty systems," writes the hardware review site Gamers Nexus — after a three-video series on its YouTube channel documented bad and "potentially illegal" handling of customer warranties for the channel's 2.2 million viewers.

The Verge highlights ASUS's biggest change: If you've ever been denied a warranty repair or charged for a service that was unnecessary or should've been free, Asus wants to hear from you at a new email address. It claims those disputes will be processed by Asus' own staff rather than outsourced customer support agents.... The company is also apologizing today for previous experiences you might have had with repairs. "We're very sorry to anyone who has had a negative experience with our service team. We appreciate your feedback and giving us a chance to make amends."
It started five weeks ago when Gamers Nexus requested service for a joystick problem, according to a May 10 video. First they'd received a response wrongly telling them their damage was out of warranty — which also meant Asus could add a $20 shipping charge for the requested repair. "Somehow that turned into ASUS saying the LCD needs to be replaced, even though the joystick is covered under their repair policies," the investigators say in the video. [They also note this response didn't even address their original joystick problem — "only that thing that they had decided to find" — and that ASUS later made an out-of-the-blue reference to "liquid damage."] The repair would ultimately cost $191.47, with ASUS mentioning that otherwise "the unit will be sent back un-repaired and may be disassembled." ASUS gave them four days to respond, with some legalese adding that an out-of-warranty repair fee is non-refundable, yet still "does not guarantee that repairs can be made."

Even when ASUS later agreed to do a free "partial" repair (providing the requested in-warranty service), the video's investigators still received another email warning of "pending service cancellation" and return of the unit unless they spoke to "Invoice Quotation Support" immediately. The video-makers stood firm, and the in-warranty repair was later performed free — but they still concluded that "It felt like ASUS tried to scam us." ASUS's response was documented in a second video, with ASUS claiming it had merely been sending a list of "available" repairs (and promising that in the future ASUS would stop automatically including costs for the unrequested repair of "cosmetic imperfections" — and that they'd also change their automatic emails.)

Gamers Nexus eventually created a fourth, hour-long video confronting various company officials at Computex — which finally led to them publishing a list of ASUS's promised improvements on Friday. Some highlights:

• ASUS promises it's "created a Task Force team to retroactively go back through a long history of customer surveys that were negative to try and fix the issues." (The third video from Gamers Nexus warned ASUS was already on the government's radar over its handling of warranty issues.)

• ASUS also announced their repairs centers were no longer allowed to claim "customer-induced damage" (which Gamers Nexus believes "will remove some of the financial incentive to fail devices" to speed up workloads).

• ASUS is creating a new U.S. support center allowing customers to choose either a refurbished board or a longer repair.

Gamers Nexus says they already have devices at ASUS repair centers — under pseudonyms — and that they "plan to continue sampling them over the next 6-12 months so we can ensure these are permanent improvements." And there's one final improvement, according to Gamers Nexus. "After over a year of refusing to acknowledge the microSD card reader failures on the ROG Ally [handheld gaming console], ASUS will be posting a formal statement next week about the defect."

An anonymous reader shares a report: City building simulations are not real life. They can be helpful teaching tools, but they abstract away many of the real issues in changing communities. And yet, sometimes a game like Cities: Skylines 2 (C:S2) will present an issue that's just too timely and relevant to ignore. Such is the case with "Economy 2.0," a big update to the beleaguered yet continually in-development game, due to arrive within the next week or so. The first and most important thing it tackles is the persistent issue of "High Rent," something that's bothering the in-game citizens ("cims" among fans), C:S2 players, and nearly every human living in the United States and many other places.

C:S2 has solutions to high rent, at least for their virtual citizens. They removed the "virtual landlord" that takes in rent, so now a building's upkeep is evenly split among renters. There's a new formula for calculating rent, one that evokes a kind of elegant mathematical certainty none of us will ever see: "Rent = (LandValue + (ZoneType * Building Level)) * LotSize * SpaceMultiplier"

Activision has clarified Call of Duty: Black Ops 6 isn't 309GB after all -- or at least, you can download the core of it for less. From a report: This is despite Xbox's store page for the game stating that Call of Duty: Black Ops 6's install size is a rather chunky 309.85 GB. This made many heads turn, because that seemed excessive. The Call of Duty team has now issued a correction with more detail. Writing on social media platform X, Activision stated the file size currently listed for Black Ops 6 "does not represent the download size or disk footprint" for its upcoming Call of Duty game.

"The sizes as shown include the full installations of Modern Warfare 2, Modern Warfare 3, Warzone and all relevant content packs, including all localised languages combined which is not representative of a typical player install experience," it explained, before adding: "Players will be able to download Black Ops 6 at launch without downloading any other Call of Duty titles or all of the language packs."

An anonymous reader shares a report An unofficial site tracking titles in the Epic Games library may have just leaked a ton of upcoming games, as reported earlier by Wccftech. The site, called EpicDB, was taken offline shortly after it posted information scraped from the Epic Games Store catalog on Monday, but that didn't stop people from scanning the list and posting their findings. You can see the list of games from publishers like Bethesda, Sega, Sony, Square Enix, and others in a series of screenshots posted by a user on a ResetEra forum. While some, like Turok, are easy to spot, others are listed under previously rumored codenames, such as "Parkside" or BioShock 4. There are still other titles under codenames we haven't heard about. Some users speculate that "Momo" could point to a Final Fantasy 9 remake, while "Selma" may be the PC port of Red Dead Redemption 1. The codename "Utah" could also hint at the PC version of The Last of Us Part 2, which is rumored to be almost ready to launch.

Microsoft has announced a new lineup of Xbox consoles, including an all-digital white Xbox Series X with a 1TB SSD, priced at $450. The company is also retiring the Carbon Black Series S, replacing it with a white version featuring a 1TB SSD and a $350 price point. Additionally, a new Xbox Series X with a disc drive and 2TB of storage will launch for $600.

The move comes as Microsoft continues to focus on digital gaming and subscription services like Game Pass, with reports suggesting that the PS5 is outselling Xbox Series consoles 2:1. The shift has led to minimal physical Xbox game sections in stores and some first-party titles, like Hellblade 2, not receiving physical releases. Despite rumors of a multiplatform approach, Microsoft maintains its commitment to its own gaming machines, promising a new "next-gen" console in the future, potentially utilizing generative-AI technology.

Further reading: Upcoming Games Include More Xbox Sequels - and a Medieval 'Doom'.

Announced during Microsoft's Xbox Games Showcase, Doom: The Dark Ages is id Software's next foray back into hell. [Also available for PS5 and PC.] Doom: The Dark Ages is a medieval spin on the Doom franchise, taking the Doom Slayer back to the beginning. It's coming to Xbox Game Pass on day one, sometime in 2025.

Microsoft's first trailer for Doom: The Dark Ages shows the frenetic, precision gameplay we've come to expect from the franchise — there's a lot of blasting and shooting and a chainsaw. Oh, and the Doom Slayer can ride a dragon?
"Before he became a hero he was the super weapon of gods and kings," says the trailer (which showcases the game's crazy-good graphics...) The 2020 game Doom Eternal sold 3 million copies in its first month, according to Polygon, with its game director telling the site in 2021 that "our hero is somewhat timeless — I mean, literally, he's immortal. So we could tell all kinds of stories..."

Other upcoming Xbox games were revealed too. Engadget is excited about the reboot of the first-person shooter Perfect Dark (first released in 2000, but now set in the near future). There's also Gears of War: E-Day, Indiana Jones and the Great Circle, State of Decay 3, and Assassin's Creed Shadows, according to Xbox.com — plus "the announcement of three new Xbox Series X|S console options." [Engadget notes it's the first time Microsoft has offered a cheaper all-digital Xbox Series X with no disc drive.] "And on top of all that, we also brought the gameplay reveal of a brand-new Call of Duty game with Call of Duty: Black Ops 6."

Meanwhile, Friday's Summer Game Fest 2024 featured Star Wars Outlaws footage (which according to GamesRadar takes place between Empire Strikes Back and Return of the Jedi, featuring not just card games with Lando Calrissian but also Jabba the Hutt and a frozen Han Solo.) Engadget covered all the announcements from Game Fest, including the upcoming game Mixtape, which Engadget calls a "reality-bending adventure" with "a killer '80s soundtrack" about three cusp-of-adulthood teenagers who "Skate. Party. Avoid the law. Make out. Sneak out. Hang out..." for Xbox/PS5/PC.

GOG, a Poland-based popular gaming platform, has announced plans to enforce a 200MB limit on cloud save files per game. This move may adversely affect players of open-world titles like Cyberpunk 2077, where save folders can reach several gigabytes. A report adds: The company will begin deleting game saves that exceed the limit on Aug 31. When the deadline rolls around, GOG will delete saves for each game, beginning with the oldest until it's below the 200MB threshold. That means your newest saves will survive.

Fans have noticed that, over the last few months, Sony quietly removed any mention of 8K on the PlayStation 5 boxes. "I have been endlessly bitching since the PS5 released about that 8k Badge," writes X user @DeathlyPrice. "It is false Advertising and Sony should be sued for it." Others shared their grievances via PlayStation Lifestyle and a Reddit thread. GameSpot reports: A FAQ on Sony's official site in 2020 stated that "PS5 is compatible with 8K displays at launch, and after a future system software update will be able to output resolutions up to 8K when content is available, with supported software." But to date, the only game that offers 8K resolution on PS5 is The Touryst, which looks more like Minecraft than a game with advanced visuals.

The reality is that 8K has not been widely adopted by video game developers, or even by filmmakers at this point. There are 8K televisions on the market, but it may be quite some time, if ever, before it becomes the standard for either gaming or entertainment.

An anonymous reader quotes a report from TorrentFreak: A popular GitHub repo and over 120 forks containing Switch emulation tutorials have been targeted by Nintendo. While most forks are now disabled, the main repository has managed to survive after being given the opportunity to put things right. Whether Nintendo appreciated the irony is unclear, but it appears that use of encoding as a protection measure to obfuscate links, was no match for the video game company's circumvention skills. [...] The Switch Emulators Guide was presented in the context of piracy, something made clear by a note on the main page of the original repo which stated that the tutorial was made, in part, for use on the /r/NewYuzuPiracy subreddit. Since the actions of Yuzu and its eventual demise are part of the unwritten framework for similar takedowns, that sets the tone (although not the legal basis) in favor of takedown.

When asked to provide a description and URL pointing to the copyrighted content allegedly infringed by the repos, Nintendo states that the works are the 'Nintendo Switch firmware" and various games protected by technological protection measures (TPM) which prevent users from unlawfully copying and playing pirated games. The notice states the repos 'provide access' to keys that enable circumvention of its technical measures. "The reported repositories offer and provide access to unauthorized copies of cryptographic keys that are used to circumvent Nintendo's Technological Measures and infringe Nintendo's intellectual property rights. Specifically, the reported repositories provide to users unauthorized copies of cryptographic keys (prod.keys) extracted from the Nintendo Switch firmware," Nintendo writes.

"The prod.keys allow users to bypass Nintendo's Technological Measures for digital games; specifically, prod.keys allow users to decrypt and play Nintendo Switch games in unauthorized ways. Distribution of keys without the copyright owner's authorization is a violation of Section 1201 of the DMCA." Nintendo further notes that unauthorized distribution of prod.keys "facilitates copyright infringement by permitting users to play pirated versions of Nintendo's copyright-protected game software on systems without the Nintendo Technological Measures or systems on which Nintendo's Technological Measures have been disabled." Since the prod.keys are extracted from the Nintendo Switch firmware, which is also protected by copyright, distribution amounts to "infringement of Nintendo Switch firmware itself."

Given that the repo's stated purpose was to provide information on how to circumvent Nintendo's technical protection measures, it's fairly ironic that it appears to have used technical measures itself to hinder detection. "The reported repositories attempt to evade detection of their illegal activities by providing access to prod.keys and unauthorized copies of Nintendo's firmware and video games via encoded links that direct users to third-party websites to download the infringing content," Nintendo explains in its notice. "The repositories provide strings of letters and numbers and then instruct users to 'use [private] to decode the lines of strings given here to get an actual link.' The decoded links take users to sites where they can access the prod.keys and unauthorized copies of Nintendo's copyright-protected material." The image below shows the encoded links (partially redacted) that allegedly link to the content in question on third-party sites. To hide their nature, regular URLs are encoded using Base64, a binary-to-text encoding scheme that transforms them into a sequence of characters. Those characters can be decoded to reveal the original URL using online tools.

Palmer Luckey, founder of Oculus VR and Anduril, has launched the ModRetro Chromatic, a retro gaming handheld that plays original Game Boy and Game Boy Color cartridges. The device boasts a magnesium alloy case, sapphire crystal screen, and a pixel-perfect IPS display. It comes bundled with a licensed copy of Tetris and supports Link Cable multiplayer. Luckey suggested that the Chromatic is the most authentic way to play Game Boy games, with custom components designed to provide the ultimate gaming experience. The handheld is available for preorder and will ship during the 2024 holiday season.

The PlayStation VR2's PC adapter is arriving on August 7th, allowing PC support for the PS5-exclusive headset. It'll cost $59.99. The Verge reports: Sony says the device will support all Steam VR games, including big-name titles like Half-Life: Alyx. In addition to the new adapter, Sony says players will need a DisplayPort cable to work with Steam titles on PC. (As well as a Steam account, obviously.) You can check out the minimum system requirements right here.

In a blog post, Sony explains that there will be some feature differences depending on whether you're playing on PS5 or PC: "PS VR2 was designed from the ground up specifically for PS5 -- so you'll notice that some key features, like HDR, headset feedback, eye tracking, adaptive triggers, and haptic feedback (other than rumble), are not available when playing on PC. However, other high-fidelity and sensory immersion features of PS VR2 are supported, including 4K visuals (2000 x 2040 per eye), 110-degree field of view, finger touch detection, and see-through view, as well as foveated rendering (without eye tracking) and 3D Audio in supported games."

The New York Times, owner of the once-viral, word game Wordle, is suing a geography-based spinoff called Worldle, accusing its similar name of "creating confusion" and attempting to capitalize on "the enormous goodwill" associated with its own brand. Worldle's creator, Kory McDonald, vows to fight back. The BBC reports: "There's a whole industry of [dot]LE games," he told the BBC. "Wordle is about words, Worldle is about the world, Flaggle is about flags," he pointed out. The New York Times disagrees. Worldle is "nearly identical in appearance, sound, meaning, and imparts the same commercial impression to... Wordle," it says in its legal document. The paper told the BBC it had no further comment to make beyond the contents of its legal submission.

British inventor Josh Wardle developed Wordle in 2021 as a side project to keep his girlfriend entertained. But since then it has become a behemoth, reaching millions of people worldwide. By contrast, around 100,000 people play Worldle every month, according to Mr McDonald, who is based in Seattle. It is not available as an app and can only be played via a web browser. It contains ads, with an option to play ad-free for 10 pounds per year but Mr McDonald says that most of the money he makes from the game goes to Google because he uses Google Street View images, which players have to try to identify. Other popular [dot]LE games include:
- Quordle, a set of four words to guess at the same time
- Nerdle, a maths-based challenge
- Heardle, which is based on identifying music

"There's even another game called Worldle, which involves identifying countries by their outlines," notes the BBC. "The New York Times declined to say whether it intended to pursue them as well."

According to CNBC, Twitch is expected to terminate all members of its Safety Advisory Council on Friday. "The council is a resource of nine industry experts, streamers and moderators who consulted on trust and safety issues related to children on Twitch, nudity, banned users and more," notes the report. From the report: The Amazon-owned game-streaming company formed its Safety Advisory Council in May 2020 to "enhance Twitch's approach to issues of trust and safety" on the platform and guide decisions, according to a company webpage. The council advised Twitch on "drafting new policies and policy updates," "developing products and features to improve safety and moderation" and "protecting the interests of marginalized groups," per the webpage.

For four years, the group advised the company on "hate raids" on marginalized groups and nudity policies, among other things. But in the afternoon of May 6, council members were called into a meeting after receiving an email that all existing contracts would conclude on May 31, 2024, and that they would not receive payment for the second half of 2024. The council was not made up of Twitch employees, but rather advisors, including Dr. Sameer Hinduja, co-director of the Cyberbullying Research Center; Emma LlansÃ, director of the Center for Democracy and Technology's Free Expression Project; and Dr. T.L. Taylor, co-founder and director of AnyKey, which advocates for diversity and inclusion in gaming.

"Looking ahead, the Safety Advisory Council will primarily be made up of individuals who serve as Twitch Ambassadors," the email, viewed by CNBC, stated. In a formal notice in the same email, the company wrote, "Pursuant to section 5(a) of the SAC advisor Agreement, we are writing to provide you with notice of termination... This means that the second 2024 payment won't be issued." Twitch Ambassadors are users of the streaming platform "chosen specifically because of the positive impact they've contributed to the Twitch community," according to the company's website. Payment depended on the length of the contract, but council members were paid between $10,000 and $20,000 per 12-month period, according to a source familiar with the contracts.

An anonymous reader shares a report: Just before Microsoft closed its acquisition of Activision Blizzard, it said that it would take some time to bring the publisher's titles to Game Pass. We've only seen one such addition so far in the form of Diablo IV, but the company has announced another, somewhat notable one. Call of Duty: Black Ops 6 will be available on Game Pass on its release day later this year.

Microsoft is banking on the debut of a new Call of Duty title on its subscription service leading to a significant bump in the number of Game Pass members. It's a bit of a gamble, as for nearly every year in recent memory, the latest Call of Duty release has been the best-selling game. Microsoft is likely to see lower direct sales of Black Ops 6 on Xbox and PC, though it will still generate revenue from Game Pass and the PlayStation version (and perhaps even a Nintendo Switch release), as well as through microtransactions.

Bungie has won a first-of-its-kind lawsuit against cheat maker Phoenix Digital.ÂFrom a report: The case was potentially the first-ever video game cheating jury trial and resulted in Bungie winning $63,210 in damages from Phoenix Digital,Âwhich isÂalso known as Aimjunkies. While cheating in a game is not illegal, Bungie was able to sue the cheat maker under the argument that reverse engineering the game, specifically Destiny 2, to find those cheats violates the company's copyright. In this case,ÂPCGamer notesÂthat Aimjunkies also accused Bungie of violating its copyright by accessing one of its employees' computers,Âsomething Bungie argued was just part of its normal detection process for cheating and is covered by the game's EULA. The judge rejected Aimjunkies' claim.