Movies

James Bond Battles a New Foe: Amazon (newsmemory.com) 82

An anonymous reader writes: James Bond has dodged more than 4,000 bullets. He has jumped from an airplane, skied off a cliff and escaped castration by laser beam.

Now, 007 is in a new kind of peril. Nearly three years after Amazon acquired the right to release Bond movies through its $6.5 billion purchase of the Metro-Goldwyn-Mayer Studio, the relationship between the family that oversees the franchise and the ecommerce giant has all but collapsed, WSJ reports.

AI

AI Helps Indian Ecommerce Firm Cut Customer Call Costs By 75% (techcrunch.com) 41

An anonymous reader shares a report: Softbank-backed online shopping site Meesho has rolled out what it claims is the first GenAI-powered voice bot among Indian e-commerce firms for customer support, paring down some expenses by 75%. Meesho has more than 160 million customers in India, with 80% of them in smaller cities, towns and villages.

[...] The Bengaluru-based e-commerce startup said Tuesday its AI bot currently handles 60,000 customer calls daily in English and Hindi. The startup, which also counts Elevation and Prosus among its backers, plans to add support for six more Indian languages.

The Internet

Remembering Cyberia, the World's First Ever Cyber Cafe (vice.com) 27

An anonymous reader quotes a report from VICE: It's early on a Sunday morning in late 1994, and you're shuffling your way through Fitzrovia in Central London, bloodstream still rushing after a long night at Bagley's. The sun comes up as you come down. You navigate side streets that you know like the back of your hand. But your hand's stamped with a party logo. And your brain's kaput. Coffee... yes, coffee. Good idea. Suddenly, you find yourself outside a teal blue cafe. Walking in is like entering an alien world; rows of club kids, tech heads, and game developers sit in front of desktops, lost in the primitive version of some new reality. Tentacular cables hang from the ceiling. Ambient techno reverberates from wall to wall. Cigarette smoke fills the air.

Welcome to Cyberia, the world's first internet cafe. Which, if you're too young to remember, are basically cafes with computers in them. It all began when Eva Pascoe, a Polish computing student living in London, crossed paths with Tim Berners Lee and other early internet mavericks at the dawn of the 90s. "I was very interested in cyberfeminism and wanted to figure out how women could reclaim tech," she recalls. The internet was still in its infancy. Diabolically slow dial-up modems only emerged around 1992; the World Wide Web was a pipe dream until 1993 and hardly anyone had the internet at home. But there wasn't just a lack of javascript; Eva remembers there being no good java, either. "There were no coffee shops in London," she says, which today seems ludicrous. "Just greasy spoons and everyone drank tea. I wanted a European-style cafe."

Linking up with like-minded pioneers David Rowe and husband and wife Keith and Gene Teare, Eva found a spot on the corner of Whitfield Street and launched Cyberia there in 1994. With Hackers-style aesthetics and futuristic furniture, it was based around a U-shaped layout that meant visitors could see each other's screens. "I wanted women to feel safe, because a lot of the stuff on the net was dodgy," she explains. Many of Eva's mates chipped in to help out -- architects, interior designers, graphic artists, publishers, and ravers among them.

And then there was the Amish community in Pennsylvania. Eva had to fly out there to negotiate for the "Cyberia.com" domain name they had bought. "It was a proper barn with horse carts and a wall of modems as they were running a bulletin board and an early ecommerce company. Apparently, there was always one family nominated to be the tech support," she remembers. Back in London, Cyberia quickly became a hotspot. "Virtually the second we opened, we had three lines deep around the block," she says. It's hard to imagine, but nowhere else in the world was doing what they were doing. It was the world's first cybercafe. "If you wanted to collect your emails, we were the only place in town," Eva says.
Cyberia opened around 20 cafes worldwide, including branches in Bangkok, Paris, and Rotterdam. "For a fleeting moment it became like a sexier version of Richard Branson's Virgin empire: there was Cyberia Records, Cyberia Channel (a pioneering streaming service), Cyberia Payments, the Cyberia magazine, a Cyberia show on UK TV -- even a Cyberia wedding," writes VICE's Kyle MacNeill. He attended Cyberia's 30th birthday party in September and spoke with some of the cafe's original innovators, "shooting the shit about the good times and the not-so-good coffee."
Businesses

Has Online Shopping Left Warehouse Workers WIthout Political Power? (msn.com) 81

A writer for the New York Times editorial board argues we don't yet fully understand the impact of warehouses. "Thanks to the rise of online shopping and the proximity to so many American doorsteps, warehouses have become a major source of blue-collar employment," both in Bethlehem, Pennsylvania and beyond. "In Pennsylvania's Lehigh Valley, more than 19,000 people work in the warehouses that prepare our packages. Thousands more drive the trucks that deliver them."

But while the total number of warehouse-related jobs almost replaces the jobs lost from the closure of a major steel plant, "the political power that blue-collar workers once wielded has not been replaced." Despite their large numbers, their importance to the economy, and their presence in Northampton — a swing county in a crucial battleground state — warehouse workers don't form an influential voting bloc in the way that steelworkers did... It turns out that making stuff isn't the same as distributing it. Working in a steel mill is a communal act that lends itself to the pursuit of political power in a way that warehouse jobs do not. Steelworkers toiled alongside one another, forming lifelong bonds, bowling leagues and unions that delivered a reliable voting bloc. Back when thousands of workers streamed out of the gates of Bethlehem Steel at quitting time, "politicians would come out to shake our hands," Jerry Green, retired president of United Steelworkers Local 2599, told me.

Factories were so good at political mobilization, in fact, that some credit them for democracy itself. Women and working-class men won the right to vote in the United States, Western Europe and much of East Asia after about a quarter of those populations were employed in factories, according to recent research by Sam van Noort, a lecturer at Princeton. Warehouses, by contrast, have no such mystique. Nobody campaigns outside the Walmart distribution centers here. Workers tend to be hired by staffing agencies and many stay for only a few months. They work on their own and rarely socialize. They are notoriously difficult to organize. Alec MacGillis, author of "Fulfillment: America in the Shadow of Amazon," told me that the biggest challenge for labor organizers at Amazon warehouses was getting workers to stay on the job long enough to feel a sense of solidarity.

Malenie Tapia, who moved to Bethlehem from Queens, N.Y., five years ago and took a job as a "picker" in a Zara warehouse, explained why. For eight hours a day, she grabbed items off numbered shelves and delivered them to packers who packed them into boxes. Talking to co-workers was forbidden, she said, except during a brief lunch break. "Sometimes I would go to the section in the back, where there would be less eyes on you, and sneak in a little moment of conversation," she said.

Here's what happened when the reporter asked a pair of Latino workers about their political opinions: Most of all, they fretted about being replaced by machines. They spoke with dread about a fully automated McDonald's and a robot that unloads container ships. They didn't seem to see themselves as part of a working class that could band together to demand protections for their jobs.

The hot political issue around warehouses isn't the workers at all; it's the traffic and loss of green space associated with them. Both the Democratic and Republican candidates in the race for a state representative seat in Northampton have vowed to stop the proliferation of warehouses, which some citizens' groups say destroys their rural way of life. If warehouse workers had a political voice, they might push back. But they don't, so they won't. Warehouses have been an economic boon. But politically, for workers, they are a loss.

AI

Amazon Dreams of AI Agents That Do the Shopping For You (wired.com) 76

An anonymous reader quotes a report from Wired: Amazon might not have ChatGPT, but it has a roadmap that includes developing even more advanced forms of artificial intelligence -- including AI agents that are hell-bent on helping you buy stuff. The ecommerce company is already sprinkling ChatGPT-like AI over its website and apps -- today announcing, among other enhancements, AI-generated shopping guides for hundreds of different product categories. Executives at the company say its engineers are also exploring more ambitious AI services, including autonomous AI shopping agents that recommend goods to a customer or even add items to their cart.

"It's on our roadmap. We're working on it, prototyping it, and when we think it's good enough, we'll release it in whatever form makes sense," says Trishul Chilimbi, a VP and distinguished scientist at Amazon who works on applying the company's core AI to its products and services. Chilimbi says the first step toward AI agents will likely be chatbots that proactively recommend products based on what they know of your habits and interests, as well as a grasp of broader trends. He acknowledges that making this feel nonintrusive will be crucial. "If it's no good and annoying, then you'll tune it out," he says. "But if it comes up with surprising things that are interesting, you'll use it more." [...]

Like many tech companies, Amazon is looking beyond chat and turning its attention toward the potential of so-called agents, which use LLMs but attempt to carry out useful tasks on users' behalf either by writing code on-the-fly, inputing text, or moving a computer's cursor. Future AI agents might, for instance, navigate various websites to sort out a parking ticket, or they might operate a PC to file a tax return. Getting LLM-powered programs to do this reliably is elusive, however, because such tasks are vastly more complex than simple queries and require a new level of precision and reliability.

Amazon's agents are, of course, likely to be more focused on helping customers find and buy whatever they need or want. A Rufus agent might notice when the next book in a series someone is reading becomes available and then automatically recommend it, add it to your cart, or even buy it for you, says Rajiv Mehta, a vice president at Amazon who works on conversational AI shopping. "It could say, 'We have one bought for you. We can ship it today, and it will arrive tomorrow morning at your door. Would you like that?'" Mehta says. He adds that Amazon is thinking about how advertising can be incorporated into its model's recommendation. Chilimbi and Mehta say that eventually, an agent might go on a shopping spree when a customer says, "I'm going on a camping trip, buy me everything I need." An extreme, though not impossible, scenario would involve agents that decide for themselves when a customer needs something, and then buy and ship it to their door. "You could maybe give it a budget," Chilimbi says with a grin.

The Almighty Buck

Alibaba Now Sells a $200,000 Diamond-Making Machine (arstechnica.com) 78

Ars Technica's Benj Edwards writes: In an age when you can get just about anything online, it's probably no surprise that you can buy a diamond-making machine for $200,000 on Chinese eCommerce site Alibaba. If, like me, you haven't been paying attention to the diamond industry, it turns out that the availability of these machines reflects an ongoing trend toward democratizing diamond production -- a process that began decades ago and continues to evolve. [...] Today, there are two primary methods for creating lab-grown diamonds: the HPHT process and chemical vapor deposition (CVD). Both types of machines are now listed on Alibaba, with prices starting at around $200,000, as pointed out in a Hacker News comment by engineer John Nagle (who goes by "Animats" on Hacker News). A CVD machine we found is more pricey, at around $450,000.

While the idea of purchasing a diamond-making machine on Alibaba might be intriguing, it's important to note that operating one isn't as simple as plugging it in and watching diamonds form. According to Lakha's article, these machines require significant expertise and additional resources to operate effectively. For an HPHT press, you'd need a reliable source of high-quality graphite, metal catalysts like iron or cobalt, and precise temperature and pressure control systems. CVD machines require a steady supply of methane and hydrogen gases, as well as the ability to generate and control microwaves or hot filaments. Both methods need diamond seed crystals to start the growth process. Moreover, you'd need specialized knowledge to manage the growth parameters, handle potentially hazardous materials and high-pressure equipment safely, and process the resulting raw diamonds into usable gems or industrial components. The machines also use considerable amounts of energy and require regular maintenance. Those factors may make the process subject to some regulations that are far beyond the scope of this piece. In short, while these machines are more accessible than ever, turning one into a productive diamond-making operation would still require significant investment in equipment, materials, expertise, and safety measures. But hey, a guy can dream, right?

IT

Asda IT Staff Shuffled Off To TCS Amid Messy Tech Divorce From Walmart (theregister.com) 22

An anonymous reader quotes a report from The Register: Asda is transferring more than 100 internal IT workers to Indian outsourcing company TCS as it labors to meet deadlines to move away from IT systems supported by previous owner Walmart by the end of the year. According to documents seen by The Register, a collective consultation for a staff transfer under TUPE -- an arrangement by which employment rights are protected under UK law -- begins today (June 17). The UK's third-largest supermarket expects affected staff to meet line managers from June 24, while the transfer date is set for September 16. Contractors will be let go at the end of their current contracts. Asda employs around 5,000 staff in its UK offices. Between 130 and 135 members of the IT team have entered the collective consultation to move to TCS.

The move came as private equity company TDR Capital gained majority ownership of the supermarket group. It was acquired from Walmart by the brothers Mohsin and Zuber Issa and TDR Capital in February 2021 at a value of 6.8 billion pounds. The US retail giant retained "an equity investment." Project Future is a massive shift in the retailer's IT function. It is upgrading a legacy ERP system from SAP ECC -- run on-prem by Walmart -- to the latest SAP S/4HANA in the Microsoft Azure cloud, changing the application software, infrastructure, and business processes at the same time. Other applications are also set to move to Azure, including ecommerce and store systems, while Asda is creating an IT security team for the first time -- the work had previously been carried out by its US owner.

Asda signed up to SAP's "RISE" program in a deal to lift, shift, and transform its ERP system -- a vital plank in the German vendor's strategy to get customers to the cloud -- in December 2021. But the project has already been beset by delays. The UK retailer had signed a three-year deal with Walmart in February 2021 to continue to support its existing system, but was forced to renegotiate to extend the arrangement, saying it planned to move away from the legacy systems before the end of 2024. Although one insider told El Reg that deadline was "totally unachievable," the Walmart deal extends to September 2025, giving the UK retailer room to accommodate further delays without renegotiating the contract.

Asda has yet to migrate a single store to the new infrastructure. The first -- Yorkshire's Otley -- is set to go live by the end of June. One insider pointed out that project managers were trying to book resources from the infrastructure team for later this year and into the next, but, as they were set to transfer to TCS, the infrastructure team did not know who would be doing the work or what resources would be available. "They have a thousand stores to migrate and they're going to be doing that with an infrastructure team who have their eyes on the door. They'll be very professional, but they're not going above and beyond and doing on-call they don't have to do," the insider said.

Businesses

Outdoor Voices To Close All Stores This Week (nytimes.com) 54

Outdoor Voices, an athletic apparel company, is closing all its stores on Sunday, The New York Times reported this week, citing four employees at four different stores. From the report: In an internal Slack message reviewed by The New York Times, some employees were notified on Wednesday that "Outdoor Voices is embarking on a new chapter as we transition to an exclusively online business." Products in stores are going to be discounted 50 percent, according to the Slack message. The news came as a surprise, two of the employees said, adding that they were not offered severance.

Outdoor Voices, which lists 16 retail locations on its website, did not immediately respond to a request for comment. Founded in 2014 by Ty Haney, the brand became popular for its muted tones and highly Instagrammable aesthetics. Think matching crop tops and leggings in pale shades of earthy tones. Its hashtag and company mantra, #DoingThings, became popular on social media, where brand loyalists would regularly share images of themselves participating in athletic activities like running or hiking or spinning. The company often hosted events, like group exercise classes, and even built an editorial platform called The Recreationalist. Many Outdoor Voices customers weren't just shoppers; they were devotees. The company was a chic athleisure brand perfectly positioned to attract millennials, but it was also selling a lifestyle. A lifestyle that helped the brand raise millions in funding.

EU

EU Expands Digital Crackdown on Toxic Content, Dodgy Goods To All Online Platforms (apnews.com) 53

The European Union is expanding its strict digital rulebook on Saturday to almost all online platforms in the bloc, in the next phase of its crackdown on toxic social media content and dodgy ecommerce products that began last year by targeting the most popular services. From a report: The EU's trailblazing Digital Services Act has already kicked in for nearly two dozen of the biggest online platforms, including Facebook, Instagram, YouTube, Amazon and Wikipedia. The DSA imposes a set of strict requirements designed to keep internet users safe online, including making it easier to report counterfeit or unsafe goods or flag harmful or illegal content like hate speech as well as a ban on ads targeted at children.

Now the rules will apply to nearly all online platforms, marketplaces and "intermediaries" with users in the 27-nation bloc. Only the smallest businesses, with fewer than 50 employees and annual revenue of less than 10 million euros ($11 million), are exempt. That means thousands more websites could potentially be covered by the regulations. It includes popular ones such as eBay and OnlyFans that escaped being classed as the biggest online platforms requiring extra scrutiny.

The Internet

Russia Hit With Widespread Internet Outage Across Country (bloomberg.com) 76

Russia is facing a widespread internet outage that's affected users across the country, with access to websites on the local .ru domain down. From a report: The issue was linked to a technical problem with the .ru domain's global Domain Name System Security Extensions, or DNSSEC, which is used to secure data exchanged in internet protocol networks, Russia's Digital Ministry said in a statement on Telegram Tuesday. Websites including the most popular local search engine Yandex.ru, ecommerce leaders Ozon.ru and Wildberries.ru, and apps of the country's biggest banks -- Sberbank PJSC and VTB Group -- were all affected, state-run Ria reported, citing Downradar, a traffic monitoring service.
Businesses

Amazon Prime Video Ads Start From Today - Up To 3.5 Mins Per Hour (9to5mac.com) 108

An anonymous reader shares a report: Amazon Prime Video has been a free perk for those who subscribe to the ecommerce giant's free shipping service, but if you're a US Prime subscriber, things change from today. We first learned of the planned change back in September of last year, with the implementation date announced in an email to customers in December. If you want to retain the ad-free experience, you have to hand over an extra $2.99 per month. The WSJ notes Amazon's claim that it has a lower ad-load than most ad-supported services. Amazon's presentation said the average ad load per hour is expected to be between two and three-and-half minutes, which would be meaningfully smaller than traditional television and most other streaming services. Some commercials would appear before a program begins playing, while others would interrupt it.
Businesses

The Great Freight-Train Heists of the 21st Century 78

Cargo theft from freight trains in the Los Angeles area has surged, with detectives estimating over 90 containers being opened daily and that theft on their freight trains in the Union Pacific area was up some 160 percent from the previous year. Nationally, cargo theft neared $1 billion in losses last year. Companies decline comment but California's governor publicly questioned the widespread railroad theft. Most arrested were not organized; many were homeless people nearby opportunistically taking fallen boxes off tracks. Theft stems largely from e-commerce boom that reshaped freight shipping to meet consumer demand, opening vulnerabilities. Railroad police forces and online retailers aim to combat this but concede difficulty tracking stolen goods resold anonymously online. Some products stolen from containers even get resold back on Amazon. The New York Times Magazine: Sometimes products stolen out of Amazon containers are resold by third-party sellers back on Amazon in a kind of strange ouroboros, in which the snakehead of capitalism hungrily swallows its piracy tail. Last June, California's attorney general created what was touted as a first-of-its-kind agreement among online retailers that committed them to doing a better job tracking, reporting and preventing stolen items from being resold on their platforms. While declining to comment on specific cases, a spokesperson for Amazon told me that the company is working to improve the process of vetting sellers: The number of "bad actor attempts" to create new selling accounts on Amazon decreased to 800,000 in 2022 from six million in 2020.
Businesses

Amazon Is a Go-To for Toilet Paper and Batteries. Can It Sell Cars? (wsj.com) 75

Amazon aims to make online car purchases as seamless as getting everyday essentials. But it's not as easy as selling other items. WSJ: Car sales represent Amazon's next bet in e-commerce dominance and come after the Covid-19 pandemic made online car purchases more popular. Amazon executives want to make buying vehicles through its website as simple as purchasing toilet paper or dog food, and the company is looking to strike broad partnerships with carmakers. The company is set to face several challenges in expanding the program beyond a pilot phase for employees starting early next year: One is dealerships, which remain at the center of most new-car sales and depend on service revenue for profit incentives. A second will be trying to get customers who visit its website mainly for lower-priced items to turn to the platform for one of the biggest purchases of their lives. Amazon also will have to navigate different government regulations.

"Customers tell us it's really hard to buy a car," Fan Jin, Amazon's director of vehicle sales, said in an interview. Vehicle-buying software is fragmented, with dealers using a range of software providers. Varying regulations across states also make it difficult. "It's a process that we've heard time and again could use improvement, and we have an opportunity to go and prove it," she said. When the new service launches later next year, Amazon said shoppers will be able to complete every step of the car-buying process through its website. Only new Hyundai vehicles will be available at the start. Consumers will have different financing options, but the company said it is still working through details. Eventually, Amazon wants to expand to trade-in vehicles and used cars. Many dealers might be loath to accept a high volume of online sales because they make a significant amount of money on service and warranty deals that customers agree to when they finance a car purchase.

Businesses

Amazon Brags It 'Cultivated' California Mayor With Donations in Leaked Policy Document (vice.com) 28

Amazon said it has "cultivated" a Southern California city mayor by donating PPE to the city and taking him and his team on tours in a confidential company document leaked on Tuesday. From a report: The document, which is undated but refers to 2024 plans, also describes the company's intent to combat legislation that would harm its interests by courting non-profit groups in California. The company said "Warehouse Moratorium Legislation" in the state -- like AB 1000, which would prohibit companies from building large warehouses in residential and public areas -- "would be detrimental to Amazon's interests."

The document, titled "Community Engagement Plan 2024," was shared in screenshots on X by Lorena Gonzalez Fletcher, a former California State Assembly member and AFL-CIO leader, who described it as an "interesting read about how [Amazon] plan[s] to use $$ to non-profits in communities of color to fight legislation that limits environmental affects of warehouses & labor organizing." The document states that Amazon is facing "significant reputational challenges in Southern California, where the company is perceived to build facilities in predominantly communities of color and poverty, negatively impacting their health." The document then names City of Perris Mayor Michael Vargas, who Amazon refers to as "Perris Mayor Marty Vargas" in an apparent typo, as an "influential elected leader that we have cultivated through PPE donations to support the region, touring him and his team, and ongoing engagement."

Medicine

Amazon Expands Healthcare Push With One Medical Benefits For Prime Members (ft.com) 55

An anonymous reader quotes a report from the Financial Times: Amazon Prime members will be able to access US healthcare provider One Medical's suite of benefits, for a fee, as the ecommerce company looks to expand its presence in the $4 trillion American healthcare industry. Prime members in the US who opt in will have access to unlimited, on-demand virtual healthcare via One Medical, the subscription-based group that Amazon acquired last year for $3.9 billion. They will also be able to schedule in-person appointments that they will either pay for themselves or that will be covered by insurance.

The addition to Amazon's flagship Prime membership program comes as the company looks to "stack" healthcare services together and broaden its reach in the sector, which would be "big for us if we do a good job," said Neil Lindsay, senior vice-president of Amazon Health. The subscription will cost Amazon Prime members $9 per month or $99 per year, compared with the standard One Medical subscription fee of $199 per year. That will come on top of the $139 per year, or $14.99 a month, price for a Prime subscription.

The move is Amazon's latest effort to leverage its loyal base of Prime members and become a big player in the healthcare industry. In January, following its 2018 acquisition of mail-order pharmacy PillPack for about $1 billion, Amazon launched RxPass, which allows Prime members to order an unlimited amount of some unbranded prescription medications for $5 a month. It has also rolled out a "Clinic" telehealth service that connects patients with clinicians and a broader mail-order pharmacy service.

Canada

Canadian Prisons Restrict Technology To the 1990s (www.cbc.ca) 225

belmolis writes: Canadian prisons allow prisoners to buy devices such as personal computers and gaming consoles but severely restrict the technology, nominally on security grounds. Modern gaming consoles are forbidden on the grounds that they can connect to the internet, so the typical purchase is a Playstation 1. No version of Microsoft Windows more recent than Windows 98 is allowed. No device that can play MP3 files is allowed. The regulations forbid operating systems other than Microsoft DOS or Windows and any software capable of creating a program, such as a compiler as are "database programs capable of altering or manipulating SQL databases". Although learning job skills is encouraged, programming is evidently not considered appropriate. The relationship of most of these restrictions to security is obscure.
Books

Amazon Reverses Course On 'Garbage Books' Written By AI 25

Amazon removed several books believed to be written using AI and listed under a real author's name. Decrypt reports: When professor Jane Friedman complained about books that she didn't write being attributed to her on Monday, ecommerce giant Amazon initially said that it would not remove them. But after she took her case to Twitter, earning the backing of the Authors Guild, Amazon relented early this morning. Friedman -- a non-fiction writer, journalist, and educator -- said Amazon had refused to remove the books even though they appeared to trade on her name and reputation as an author who has published how-to guides for other writers.

The "garbage books," which Friedman says were probably churned out using generative AI, had the titles "Your Guide to Writing a Bestseller eBook on Amazon," "Publishing Power: Navigating Amazon's Kindle Direct Publishing," and "Promote to Prosper: Strategies to Skyrocket Your eBook Sales on Amazon." When Friedman acknowledged that she could not prove that she owned the trademark on her own name, she said Amazon said it would leave the book up and for sale. But that stance changed late Monday night when the books began disappearing from Amazon's website, and after the Authors Guild offered to step in on Friedman's behalf.

"We have clear content guidelines governing which books can be listed for sale and promptly investigate any book when a concern is raised," Amazon spokesperson Ashley Vanicek told Decrypt by email. "We welcome author feedback and work directly with authors to address any issues they raise and where we have made an error, we correct it." Other authors responding to Friedman's tweet said the same thing had happened to them, and in some cases, the publisher of the fraudulent books did more than just use their names. [...] On Tuesday, Friedman again took to Twitter to confirm that the fraudulent works were removed from Amazon. She remained concerned, however, that other writers like Hayes -- who do not have the large audience that she does -- would not be able to raise such a "big red flag."
Businesses

Amazon Gives Up a Key Part of Its Climate Pledge, Deletes Blog Post That Announced 'Shipment Zero Initiative' (businessinsider.com) 45

According to investigative reporter Will Evans, Amazon recently backed out of a commitment to make 50% of its shipments net-zero carbon by 2030. "Amazon said (PDF) in a statement that it would roll this goal into a broader Climate Pledge to reach net-zero carbon across all its operations by 2040," reports Insider. "That's a decade later than the 50% goal, which was called 'Shipment Zero' at the time." From the report: "As we examined our work toward The Climate Pledge, we realized that it no longer made sense to have a separate and more narrow Shipment Zero goal that applied to only one part of our business, so we've decided to eliminate it," Amazon wrote in the statement.

The investigative reporter Will Evans squeezed this information from Amazon and tweeted about it Thursday. Last year, Evans uncovered a study that said the company had drastically undercounted its carbon footprint. At the time, an Amazon spokesman reiterated the company's commitment to cutting emissions, including ordering a fleet of electric delivery vans and buying renewable energy for its electricity needs.

Dropping the specific shipment pledge is noteworthy because Amazon's ecommerce operation relies on vast fleets of vehicles and aircraft to deliver packages to consumers quickly. Most of this activity chews up vast quantities of fossil fuels and spews out greenhouse gases. However, fast delivery is a key selling point for shoppers and the main reason millions subscribe to the company's Prime program. Amazon announced the Shipment Zero initiative in a blog a few years ago. The company has since deleted the post. However, through the magic of the Internet Archive's Wayback Machine, large corporations cannot rewrite online history. Here's a version of the blog.

Advertising

Facebook Advertisers Angry About Major Glitch That Temporarily Spiked Prices (gizmodo.com) 45

Last weekend around 2 a.m. Sunday, "Facebook's advertising system went haywire," reports Gizmodo, "overcharging customers and wasting money on ads that didn't work." Reports suggest Meta, the social network's parent company, charged some advertisers more than double what they agreed to pay, ranging from hundreds to hundreds of thousands of dollars. Meta briefly stopped showing ads on part of its network with practically zero communication to its millions of customers.

The company confirmed the bug happened and promised to follow its "normal refund process," but shared very little about what went wrong.

A Meta spokesperson described it as "a technical issue that has now been resolved" (adding that the glitch also appeared to a lesser extent on Instagram).

But Alex Golick, the CEO of marketing agency Intensify told CNBC it was the worst Facebook glitch he'd seen in the decade he's worked in digital advertising — with one client burning through 90% of its ad budget by 9 a.m. And his entire customer base had similar problems: Golick said that all those advertisers had essentially just wasted most of their money for the day, spending roughly triple the amount they normally would to acquire a customer. "The results were horrendous," Golick told CNBC...

For brands that are already lowering ad costs to manage through a sluggish economy and a mobile ad market that no longer allows for targeting based on user data, Facebook's miscue is more than just an unfortunate blip. In low-margin industries, where every dollar counts, it can turn a profitable weekend into a big loser, while also raising further questions about the reliability of Facebook's ad systems...

Data analytics and marketing firm Varos provided data showing that, of the more than 3,000 ecommerce and direct-to-consumer companies that use its technology, the software bug caused a majority of them to experience a rise in cost per thousand impressions, or what those in the industry call CPMs. About 36% of companies were "very significantly impacted" by the bug, meaning their CPMs at least doubled, Varos said...

Varos CEO Yarden Shaked the glitch resulted in a "bidding war for nothing." Data about the glitch provided by the advertising technology firm Proxima on 108 companies also revealed that these firms spent their "entire day's budget in the first few hours of the day," the company said...

Businesses

Amazon Launches Program To Identify and Track Counterfeiters (reuters.com) 27

Amazon has launched its Anti-Counterfeiting Exchange (ACX), an initiative to help retail stores label and track marketplace counterfeits as part of the e-commerce giant's efforts to crack down on organized crime on its platform, the company announced on Thursday. From a report: Online marketplaces in the United States including Amazon face hurdles in keeping counterfeiters off their platforms and fake merchandise from entering their warehouses. The new program mimics data exchange programs by the credit card industry to find scammers and identify their tactics. Stores and Amazon marketplace sellers can anonymously contribute information and records flagging counterfeiters to a third-party database or use the database to avoid doing business with the bad actors.

"We think it is critical to share information about confirmed counterfeiters to help the entire industry stop these criminals earlier," Dharmesh Mehta, Amazon's vice president of selling partner services, said in a statement. The Seattle-based retail giant piloted the anti-counterfeiting initiative in 2021 with an undisclosed number of apparel, home goods and cosmetics stores, where counterfeiting is most common.

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