Volvo has unleashed a big improvement in customer satisfaction after equipping its 1,500 service engineers with an Apple Watch to use during their day. What, on the face of it, seems a small change reflects extensive cultural change across the company, which is actively engaged in digital transformation across its business. Computerworld's Jonny Evans reports: Volvo has equipped its engineers (Personal Service Technicians) with an Apple Watch and iPhone (running the Volvo Service app) to help them work more efficiently than before. The company's primary focus is to improve customer service, as it recognizes that technicians are the main point of customer contact across the life of the Volvo they drive. So, how can an Apple Watch in a garage improve customer service?

- In use, the engineer will receive a Notification when a customer arrives at the garage with their car.
- The watch will show the customer's name, relevant notes, and car details.
- During the repair, engineers can access information -- and once the repair is complete, they can directly call the customer to tell them.
- They can also schedule and make a subsequent follow-up call.

The benefit is that with all this information being made available through the Watch (and accompanying iPhone app), engineers don't need to use printed records, or access a PC to stay up to date. That's not only time-consuming, but learning how to use these systems takes up time. The company told me it took up to 6 months to train new recruits on the 15 different IT systems Volvo used before. Now, thanks to smart analysis and smart integration of legacy systems, what technicians need to know is always with them. The result is that paperwork doesn't disappear, technicians/engineers can stay focused, essential customer contact records aren't lost and engineers always have clarity and purpose. It all sounds so simple. It should sound simple. But it isn't simple. [...]

The project is already generating positive results. The company told me that 80% of technicians who use the app have increased their total customer satisfaction scores. Volvo also cites a 30% increase in post-service follow up calls and emails to customers, thanks to the tech pushing complex processes out of the way. Digitalization Director Markus Lundstrom said: "With the Volvo Service app we're connecting people through technology. At one workshop, customers report a 37% improvement in the ability to access their Personal Service Technician." The company also reported a 40% decrease in paper printouts. Volvo is also seeing the technicians use their new kit to get other tasks done. "Some of our teams use the Walkie-Talkie feature to communicate with each other across the facility," they said.

An anonymous reader quotes a report from TorrentFreak: In 2021, Reddit's users created nearly 5.8 billion posts, comments, private messages and chats across the platform, with 297,161,752 later being removed by moderators (around 175.8k), removed by site admins (108.6K), and the authors themselves (12.6K). Content can be removed for a variety of reasons. 'Content manipulation' is the largest category and encompasses spam, community interference (so-call 'brigading'), vote manipulation, and similar issues. For the purpose of this report, however, we'll home in on the copyright issues faced by Reddit during the last year and how the site responded to them.

In common with the vast majority of large companies based in the US, Reddit has to follow the requirements of the DMCA which means that when it receives a valid copyright notice, it must comply by taking the identified content down. On the other hand, when submitters send notices that are incomplete or invalid in some other way, Reddit does not. "In 2021, Reddit received 177,450 copyright notices reporting 920,672 pieces of content. This represents an increase of 104% from 2020. We removed 665,898 pieces of content in response to these takedown notices," the company reveals in the latest edition of its transparency report.

Under the DMCA, Reddit is also required to take "appropriate action" against so-called "repeat infringers", which in the company's case can involve the termination of not only user accounts but also entire subreddit communities, especially ones where "excessive amounts" of infringing content keep getting posted. "In 2021, Reddit permanently suspended 2,813 users and banned 2,625 subreddits for excessive copyright infringement," the company writes. These figures represent a substantial increase over those published for 2020. In that year, Reddit banned just 303 users and terminated 514 subreddits. Although overall copyright complaints are up 104% on the previous year, the site's termination policy doesn't appear to have changed significantly. "With around 297 million pieces of content removed by Reddit in 2021, the 665,898 pieces removed on copyright grounds represent a small fraction of the overall problem," concludes the report. "However, with user accounts and entire communities on the line, consequences can be great when errant users repeatedly and intentionally overstep the line."

joshuark writes: FreeDOS has put out release 1.3, the latest release in 6-years. Some of the improvements since the 1.2 release, include: new FreeCOM 0.85a, new Kernel 2043 and an 8086 version with FAT32 support, floppy edition now uses compression...let's party like it's 1994.

More specifics can be found at the SourceForge project page.

Virgin Hyperloop recently fired half of its workforce as the company is shifting its focus from transporting passengers to cargo, Financial Times reported. Interesting Engineering reports: Services of a total of 111 members of its staff were terminated in what was an unanticipated move according to the employees. A company spokesperson told FT that the COVID-19 pandemic had changed many things and the company was shifting focus to address the needs of the global supply chain. With a leaner staff setup, the company was hopeful of becoming more agile and cost-efficient as it focused on the cargo segment. DP World, a state-owned logistics group that holds a 76 percent stake in Virgin Hyperloop, told FT that 15 of its potential customers were interested in moving cargo through its infrastructure rather than humans since it involved less risk and required less regulatory approvals.

According to a Fortune report though, the company has found only one potential client in its lifetime, Saudi Arabia which is now keen on building a hyperloop cargo link between its port city of Jeddah and capital city of Riyadh. DP World spokesperson also told FT that profits from the project could be reinvested in building the human-compatible Virgin Hyperloop in the future.

An anonymous reader quotes a report from The Verge: As Russian troops and armored vehicles begin moving into Ukrainian territory, social media accounts sharing images and videos from the eastern Donbas and Luhansk regions have been a crucial source of information, sharing footage of Russian helicopters heading toward Crimea or tank divisions moving to the border. But as the conflict intensifies, many researchers sharing this primary material taken from social media -- commonly known as open-source intelligence or OSINT -- have found their Twitter accounts unexpectedly suspended.

On the night of February 22nd, OSINT researcher Kyle Glen was locked out of his account for 12 hours, according to tweets from Glen and a post shared by another OSINT organization. Security analyst Oliver Alexander also claimed to have been locked out of his account twice in 24 hours. Outside of the Anglosphere, the French-language OSINT account Neurone Intelligence, Spanish-language account Mundo en Conflicto, and Brazilian OSINT account Noticias e Guerras were also affected. A Twitter thread compiled by Nick Waters, an analyst at the pioneering OSINT organization Bellingcat, lists more account suspensions. In a tweet, Alexander shared a screenshot with a message stating that the account had been locked for violating Twitter rules, though the exact rule violation was not specified.

Researchers raised concerns that the account suspension could have been part of a mass reporting campaign intended to disable OSINT accounts during a Russian invasion. In a statement, Twitter spokesperson Elizabeth Busby said that action had been taken against these accounts in error and was not part of a coordinated campaign. "We've been proactively monitoring for emerging narratives that are violative of our policies, and, in this instance, we took enforcement action on a number of accounts in error," Busby said. "We're expeditiously reviewing these actions and have already proactively reinstated access to a number of affected accounts. The claims that the errors were a coordinated bot campaign or the result of mass reporting is inaccurate." When asked what content policies the suspended accounts were believed to have violated, Busby pointed The Verge to Twitter's synthetic and manipulated media policy, which deals with the sharing of misinformation on the platform. For those interested in a live map showing the current areas of conflict in Ukraine with corresponding social media posts/media, check out Liveuamap.

DidgetMaster writes: Hard drive costs now hover around $20 per terabyte (TB). Drives bigger than 20TB are now available. Fast SSDs are more expensive, but the average user can now afford these in TB capacities as well. Yet, we are still using antiquated file systems that were designed decades ago when the biggest drives were much less than a single gigabyte (GB). Their oversized file records and slow directory traversal search algorithms make finding files on volumes that can hold more than 100 million files a nightmare. Rather than flexible tagging systems that could make searches quick and easy, they have things like "extended attributes" that are painfully slow to search on. Indexing services can be built on top of them, but these are not an integral part of the file system so they can be bypassed and become out of sync with the file system itself.

It is time to replace file systems with something better. A local object store that can effectively manage hundreds of millions of files and find things in seconds based on file type and/or tags attached is possible. File systems are usually free and come with your operating system, so there seems to be little incentive for someone to build a new system from scratch, but just like we needed the internet to come along and change everything we need a better data storage manager.

See Didgets for an example of what is possible. In a Substack article, Didgets developer Andy Lawrence argues his system solves many of the problems associated with the antiquated file systems still in use today. "With Didgets, each record is only 64 bytes which means a table with 200 million records is less than 13GB total, which is much more manageable," writes Lawrence. Didgets also has "a small field in its metadata record that tells whether the file is a photo or a document or a video or some other type," helping to dramatically speed up searches.

Do you think it's time to replace file systems with an alternative system, such as Didgets? Why or why not?

An anonymous reader quotes a report from TechCrunch: Waymo, the autonomous driving arm of Alphabet, was granted a win on Tuesday when a California court ruled it could keep certain details regarding its AV technology secret. The company filed a lawsuit against the California Department of Motor Vehicles in late January in order to keep some information about its autonomous vehicle deployment permit, as well as emails between the DMV and the company, redacted from a public record request, which was originally filed by an undisclosed third party. The ruling by the California Superior Court, Sacramento could set a precedent for broader trade secret protection, at least in the autonomous vehicle industry, involving public access to information that has to do with public safety, but which businesses claim contain trade secrets.

In its lawsuit, Waymo argued being forced to reveal trade secrets would undermine its investments into automated driving technology and have a "chilling effect across the industry" where the DMV is no longer a safe space for companies to transparently share information about their tech. "We're pleased that the court reached the right decision in granting Waymo's request for a preliminary injunction, precluding the disclosure of competitively-sensitive trade secrets that Waymo had included in the permit application it submitted to the CA DMV," a Waymo spokesperson told TechCrunch. "We will continue to openly share safety and other data on our autonomous driving technology and operations, while recognizing that detailed technical information we share with regulators is not always appropriate for sharing with the public." [...] "These R&D efforts take many years and an enormous financial investment," reads Waymo's declaration shared with the court. "Waymo's AV development began as part of Google in 2009 before Waymo became its own company in 2016; therefore, Waymo's AVs have been in development for more than 12 years. Waymo has invested truly significant amounts researching and developing its AV products." It is difficult, however, to determine whether or not the information actually contains trade secrets without being able to see any of it.

"The question is, can the company derive economic value purely from not sharing that information with others?" Matthew Wansley, former general counsel of nuTonomy (which Aptiv acquired) and a law professor at Yeshiva University's Cardozo School of Law in New York, told TechCrunch. [...] "I looked through the complaint that Waymo filed, and the categories of information they're talking about are pretty broad," said Wansley. "Are there trade secrets in that set of information that they sent? Probably, there are some. Does it include all of the information they sent? Almost certainly not. The only thing that would surprise me is if everything they're claiming is a trade secret is actually a trade secret. But without knowing the specific information that they share with regulators, it's just hard to know." And now the public will never know. In an effort to assuage any fears about its technology, the report notes that Waymo "has submitted a safety self-assessment to the U.S. Department of Transportation, and is publishing a law enforcement interaction guide and a detailed description of its safety methodologies."

U.S. regulators are warning that 5G wireless operations could affect radio altimeters in most Boeing 737 aircraft and impact crew workload and airplane landings. From a report: The Federal Aviation Administration's directive affects Boeing's 737s, except its 200 and 200-c series, a Federal Register notice posted online on Wednesday said. It added that their "radio altimeters cannot be relied upon to perform their intended function if they experience interference from wireless broadband operations in the 3.7-3.98 GHz frequency band (5G C-Band)." The FAA said in the notice, scheduled to be formally published on Thursday, that regulators had determined that "during approach, landings, and go-arounds, as a result of this interference, certain airplane systems may not properly function". That would result in "increased lightcrew workload while on approach with the flight director, autothrottle, or autopilot engaged, which could result in reduced ability of the flight crew to maintain safe flight and landing of the airplane," it said.

Facebook parent company Meta Platforms is building a digital voice assistant to help people interact hands-free with physical devices, such as the company's Portal video-calling device and, eventually, augmented-reality glasses. From a report: Chief Executive Officer Mark Zuckerberg said the company is building the assistant in preparation for the so-called metaverse, a more immersive version of the internet that will let people interact online through virtual and AR glasses. Digital assistants will need to "learn the way humans do" to help users navigate this new online world, Zuckerberg said during a presentation on Wednesday. "When we have glasses on our faces, that will be the first time an AI system will be able to really see the world from our perspective -- see what we see, hear what we hear and more," Zuckerberg added, saying he hopes to eventually build AI assistants that can "move between virtual and physical worlds." The AI assistant doesn't have a name, but Meta is calling the effort "Project CAIRaoke."

In a Google support forum post, Chrome's Support Manager Craig announced that mobile Chrome 100 will do away with the browser's data-saving feature -- the release is due to make its way to the stable channel on March 29, 2022. From a report: The mode will also stop working on previous versions of the browser from that day. Besides several improvements to Chrome over the years to reduce data usage and improve page load times, Google has also seen mobile data costs decrease in many countries. Thus, it believes the data saving mode is no longer relevant in today's world.

Russian President Vladimir Putin can do a lot more damage in Ukraine and the United States is prepared to respond by withholding technology and resources if he does, deputy U.S. Deputy Treasury Secretary Wally Adeyemo said on Wednesday. From a report: Such measures were not announced on Tuesday as part of a round of sanctions unveiled by President Joe Biden to punish Putin for recognizing two breakaway regions of Ukraine as independent and deploying troops into the regions to "keep the peace." "President Putin clearly has the ability to do much more than he has done so far," Adeyemo said in an interview with CNBC.

In response, the Biden administration could deprive Russia of a vast swath of low- and high-tech U.S. and foreign-made goods, from commercial electronics and computers to semiconductors and aircraft parts, people familiar with the matter have told Reuters. "The key thing that President Putin needs to consider is whether he wants to ensure that Russia's economy is able to grow, that he has the resources he needs to be able to project power in the future. If he chooses to invade, what we're telling him very directly, is that we're going to cut that off.

If you're a Google Workspace user, the classic Hangouts messaging service will start to disappear next month as part of the transition to Google Chat. From a report: Google has announced that it'll make Google Chat its default chat application beginning March 22nd, meaning users will be redirected to Chat when they try to visit Hangouts in Gmail on the web, or try to use the old Hangouts mobile apps. The shift from Google Hangouts to Google Chat is the latest step in Google's constantly evolving messaging strategy, which generally gets more confusing the more you read about it. This particular migration kicked into gear in June 2020, and focusses on the messaging service integrated with Gmail. Google Chat should not be confused with GChat, the unofficial name for Google Talk, which was officially killed off in 2017 and replaced with -- you guessed it -- Hangouts.

Activity on OpenSea, the world's largest marketplace for digital collectibles, likely dropped precipitously after a phishing attack that saw traders lose as much as an estimated $3 million. From a report: Trading in nonfungible tokens plummeted in recent days, according to data provider DappRadar. OpenSea's seven-day trading volume was down 37% as of Tuesday, DappRadar found. An unidentified hacker stole 254 tokens from OpenSea users by sending a malicious email asking to transfer their assets to a new contract. Around 17 traders signed the contract, which effectively acted as a blank check, giving the hacker access to all of the NFTs stored on their wallet. Some of those assets have since been sold, netting the perpetrator a hefty gain. Devin Finzer, OpenSea's chief executive officer, valued the total amount stolen at $1.7 million on Sunday, but researchers since have valued the pile at anywhere between $2 million and $3 million. Among the stolen NFTs included four Bored Apes, three of which were later sold on rival platform LooksRare for a combined $667,000, according to data from blockchain security service PeckShield.

An anonymous reader quotes a report from ZDNet: Frontier, a national Internet Service Provider (ISP), is now bringing 2 Gbps broadband to all its fiber customers. While Frontier is best known for its rural DSL internet service, the company has been expanding its fiber network. Frontier's 2 Gbps service will be available to approximately 4 million customers in 19 states as part of its launch. This 2 Gbps service is symmetrical; this means you'll get 2 Gbps speeds both up and down. Frontier's not the only one that offers multi-Gbps speeds. AT&T, Google Fiber, Verizon Fios, Xfinity, and Ziply Fiber also offer this level of performance, but none of them offer it over their entire network like Frontier.

Elon Musk said that Tesla is working to make Steam's library of video games work on its onboard vehicle computer. Electrek reports: As we previously reported, Tesla has a team of software engineers working on video games in Seattle and they recently started building a similar team in Austin. The automaker has been building a video game platform called Tesla Arcade inside its vehicles, and it has been working with video game studios to port games to it. Right now, it is mainly to create some added value to its ownership experience, but Tesla might have bigger plans for gaming inside its vehicles. In preparation for that, the automaker has been releasing more video games in its Tesla Arcade and it has indicated that it might turn it into a business.

Now Musk announced on Twitter today that Tesla is working to make Steam's library of games work directly on Tesla's software instead of porting specific games: "We're working through the general case of making Steam games work on a Tesla vs specific titles. Former is obviously where we should be long-term." In the Twitter thread, Musk reiterated his goal to make Cyberpunk, a demanding game graphic-wise, work on the upcoming Cybertruck.

Microsoft has revealed it operates a planet-scale distributed scheduling service for AI workloads that it has modestly dubbed "Singularity." The Register reports: Described in a pre-press paper [PDF] co-authored by 26 Microsoft employees, Singularity's aim is described as helping the software giant control costs by driving high utilization for deep learning workloads. Singularity achieves that goal with what the paper describes as a "novel workload-aware scheduler that can transparently preempt and elastically scale deep learning workloads to drive high utilization without impacting their correctness or performance, across a global fleet of AI accelerators (e.g., GPUs, FPGAs)."

The paper spends more time on the scheduler than on Singularity itself, but does offer some figures to depict the system's architecture. An analysis of Singularity's performance mentions a test run on Nvidia DGX-2 servers using a Xeon Platinum 8168 with two sockets of 20 cores each, eight V100 Model GPUs per server, 692GB of RAM, and networked over InfiniBand. With hundreds of thousands of GPUs in the Singularity fleet, plus FPGAs and possibly other accelerators, Microsoft has at least tens of thousands of such servers! The paper focuses on Singularity's scaling tech and schedulers, which it asserts are its secret sauce because they reduce cost and increase reliability.

The software automatically decouples jobs from accelerator resources, which means when jobs scale up or down "we simply change the number of devices the workers are mapped to: this is completely transparent to the user, as the world-size (i.e. total number of workers) of the job remains the same regardless of the number of physical devices running the job." That's possible thanks to "a novel technique called replica splicing that makes it possible to time-slice multiple workers on the same device with negligible overhead, while enabling each worker to use the entire device memory." [...] "Singularity achieves a significant breakthrough in scheduling deep learning workloads, converting niche features such as elasticity into mainstream, always-on features that the scheduler can rely on for implementing stringent SLAs," the paper concludes.

An anonymous reader quotes a report from Krebs on Security: Missouri Governor Mike Parson made headlines last year when he vowed to criminally prosecute a journalist for reporting a security flaw in a state website that exposed personal information of more than 100,000 teachers. But Missouri prosecutors now say they will not pursue charges following revelations that the data had been exposed since 2011 -- two years after responsibility for securing the state's IT systems was centralized within Parson's own Office of Administration. [...]

On Monday, Feb. 21, The Post-Dispatch published the 158-page report (PDF), which concluded after 175 hours of investigation that [St. Louis Post-Dispatch reporter Josh Renaud] did nothing wrong and only accessed information that was publicly available. Emails later obtained by the Post-Dispatch showed that the FBI told state cybersecurity officials that there was "not an actual network intrusion" and the state database was "misconfigured." The emails also revealed the proposed message when education department leaders initially prepared to respond in October: "We are grateful to the member of the media who brought this to the state's attention," was the proposed quote attributed to the state's education commissioner before Parson began shooting the messenger.

The Missouri Highway Patrol report includes an interview with Mallory McGowin, the chief communications officer for the state's Department of Elementary and Secondary Education (DESE). McGowin told police the website weakness actually exposed 576,000 teacher Social Security numbers, and the data would have been publicly exposed for a decade. McGowin also said the DESE's website was developed and maintained by the Office of Administration's Information Technology Services Division (ITSD) -- which the governor's office controls directly. "I asked Mrs. McGowin if I was correct in saying the website was for DESE but it was maintained by ITSD, and she indicated that was correct," the Highway Patrol investigator wrote. "I asked her if the ITSD was within the Office of Administration, or if DESE had their on-information technology section, and she indicated it was within the Office of Administration. She stated in 2009, policy was changed to move all information technology services to the Office of Administration." The report was a vindication for Renaud and for University of Missouri-St. Louis professor Shaji Khan, who helped the Post-Dispatch verify that the security flaw existed. Khan was also a target of Parson's vow to prosecute "the hackers." Khan's attorney Elad Gross told the publication his client was not being charged, and that "state officials committed all of the wrongdoing here."

"They failed to follow basic security procedures for years, failed to protect teachers' Social Security numbers, and failed to take responsibility, instead choosing to instigate a baseless investigation into two Missourians who did the right thing and reported the problem," Gross told The Post-Dispatch. "We thank the Missouri State Highway Patrol and the Cole County Prosecutor's Office for their diligent work on a case that never should have been sent to them."

Microsoft MVP Rudy Ooms has discovered that the built-in Windows data wiping functions leave user data behind in the latest versions of Windows 10 and Windows 11. "This error applies to both local and remote wiping of PCs running Windows 10 version 21H2 and Windows 11 version 21H2," reports Tom's Hardware. From the report: Ooms first discovered that there were problems with the disk wipe functionality provided by Microsoft when doing a remote wipe via Microsoft Intune system management. However, he has tested several Windows versions and both local and remote wiping over the weekend to compile the following summary table [embedded in the article]. At the bottom of the table you can see that both Wipe and Fresh Start options appear to work as expected in Windows 10 and 11 version 21H1, but are ineffectual in versions 21H2. Ooms installed and tested these four OSes, with local and remote wipe operations, then checked the results. The most common issue was the leaving behind of user data in a folder called Windows.old on the "wiped" or "fresh start" disk. This is despite Microsoft warning users ahead of the action that "This removes all personal and company data and settings from this device."

In his blog post, Oooms notes that some users might feel assured that their personal data was always stored on a Bitlocker drive. However, when a device is wiped, Bitlocker is removed, and he discovered that the Windows.old folder contained previously encrypted data, now non-encrypted. It was also noted that OneDrive files, which had been marked as "Always Keep on this device" in Windows previously, remained in Windows.old too. Ooms has kindly put together a PowerShell Script to fix this security blunder by Microsoft. One needs to run the script ahead of wiping/resetting your old device. Hopefully Microsoft will step up and fix this faulty behavior in the coming weeks, so you don't need to remember to run third party scripts.

Truth Social, a new social media platform backed by former President Donald Trump, sat at the top of Apple's free apps download charts as of Tuesday morning. CNBC reports: The platform unveiled a soft launch late Sunday, according to Reuters, with many users prompted to join a waitlist. Some who tried to sign up reported glitches when attempting to create an account, though such issues are common in early app releases. Truth Social has been delayed several times. The full launch was first planned for Feb. 21, but that date has been pushed back to March 31.

The app is a product of the Trump Media & Technology Group, led by former Rep. Devin Nunes, R-Calif. The company has planned to go public via merger with the Digital World Acquisition Corp., a special purpose acquisition corporation, or SPAC, with a market cap of more than $3 billion. DWAC disclosed in December that two financial regulators had opened probes into communications with Trump's firm prior to the deal announcement. [...] The platform aims to distinguish itself through its content moderation philosophy, with the website calling it "America's 'Big Tent' social media platform that encourages an open, free, and honest global conversation without discriminating against political ideology." Even so, Nunes previously told Fox Business the company will have content moderation to ensure it remains a "family-friendly" space.

Facebook is under renewed scrutiny, accused of continuing to allow activists to incite ethnic massacres in Ethiopia's escalating war. From a report: Analysis by the Bureau of Investigative Journalism (TBIJ) and the Observer found Facebook is still letting users post content inciting violence through hate and misinformation. This is despite being aware it helps directly fuel tensions, prompting claims of inaction and indifference against the social media giant. The investigation tracked down relatives who have linked Facebook posts to the killings of loved ones. One senior member of Ethiopia's media accused the firm of "standing by and watching the country fall apart." The accusations arrive amid intensifying focus on Facebook's content moderation decisions, with it previously being accused of playing a role in the ethnic persecution of the Rohingya in Myanmar.