A few years ago, I needed to sign up for internet with Charter Cable, which had been available in my neighborhood for many years. However, I knew that there was no physical cable in place between my house and the cable junction box in the neighbors yard (Maybe 50 feet, tops. Previous owner accidentally ripped it out during landscaping work) But because of that, instead of just signing up for service online I actually went to their local office to order it in person, making extra sure so explain that the old cable that used to be there was damaged beyond repair and would need to be re-run to the distribution point in the neighbor yard -- sure, no problem!
Yet despite being very clear about what needed to be done, it took no less than four separate installers to show up at my door, each of which would stand there scratching his head confused by the lack of the main incoming cable and escalating to a supposedly different tier of installers to take care of that issue first
(Of course, cable company appointments give you a time window of "some time between the dawn of time and the death of the universe" in the first place, so that also entailed four separate wasted days of having to hang around the house waiting for them to show up)
In the end they got everything connected and activated, but it was blatantly obvious that there was some HUGE structural failure to communicate within the company itself... There is no excuse for the exact same issue to be "discovered", "diagnosed" and "escalated" four times in a row, despite me spelling it out to them in the first place and also calling the main office in between appointments to supposedly verify that the next person coming out understood what needed to be done, and would be capable of doing so. It also shouldn't take a month for them to finally get their act together.