Thanks for a thoughtful reply. I'm not against government, or government regulation. We NEED a government. Read Hobbes if you think we can do without. He lived through the English Civil War and knew at first hand what he was talking about. I am upset at having to deal with large, impersonal organizations who don't seem to have any sense of what their customers need or want. I put the telephone companies, large banks, utilities, and cable companies high on my list of organizations that I'd rather avoid dealing with, if at all possible.