Availability of your systems administrator when the shit hits the fan: Outsourced to India - ~The third Thursday after Monsoon season ends.
How deluded are you? I work as a system admin in India with a company that has most of it's clients in US/Europe/Australia and I can't use that excuse. Of course you were using a hyperbole but it isn't even close to reality. The reason the quality suffers when you are outsourcing is *not* because of the competence of the workers it's because they don't really have an incentive to perform. We outsourced some of work to US(To be clearer it was a US based company that we bought out) and guess what the 2 projects with them are 2 years overdue. And here's the kicker they used company funds for personnel benefit and now we are suing them (or trying to, I don't know the details since I'm not in management)