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Comment: Re:Comcast has a service that does the same thing (Score 1) 171

by torqer (#36541732) Attached to: Fonolo Lets You Bypass Company Phone Menus

As someone who manages Virtual Queuing equipment and other call center equipment, like PBX's and such, as an outsourcer, I've found that the primary use of Virtual queuing and customer call backs isn't for the benefit of customers at all. Most times this technology is deployed is when the company is providing regulated service. Often the regulators require calls to be answered in a certain amount of time (let's say 3 minutes), and if the Virtual Hold system answers the call immediately and places the call back when they customer would be next in line then company meets their mandate of answering calls within the 3 minute time frame.

This is great news for the company as they avoid paying penalties in an understaffed call center, as a call that would normally take 30-90 minutes to be answered appears to be answered almost immediately, despite the customer not reaching an agent for an extended period of time.

For what it's worth, the outsourcer certainly can be required to use 3rd party software as requested by the client. It all depends on what's written in the contract.

Piracy

Seller of Counterfeit Video Games Gets 30 Months 165

Posted by Soulskill
from the more-than-he-could-chew dept.
wiredmikey writes "The FBI reported this week that Qiang 'Michael' Bi, of Powell, Ohio was sentenced to 30 months in prison for selling more than 35,000 illegally copied computer games over the Internet between 2005 and 2009. According to a statement of facts read during Bi's plea hearing, agents executed a search warrant at Bi's house and found multiple CD duplicators and more than 1,000 printed counterfeit CDs. Some of the CDs were still in the duplicator. During their investigation, agents learned that Bi would buy a single copy of a game, illegally duplicate it and sell the copies on eBay.com and Amazon.com. He also set up a website for customers to download the games they bought. Bi accepted payment through eBay and PayPal accounts in his name and in others' names."
The Almighty Buck

ATMs That Dispense Gold Bars Coming To America 482

Posted by samzenpus
from the leprechaun-industries dept.
tetrahedrassface writes "As the US economic woes continue unabated, a German company is bringing gold-bearing ATMs to Mainstreet America. The machines accept credit cards, and will dispense 1 gram, 5 gram, 10 gram and 1 ounce units, as well as various gold coins. The company hopes to install 35 bullion machines in the United States this year, and will hopefully have several hundred up and running by next year. The machines will be decorated like giant gold ingots and be over two meters tall. Physical gold has both pros and cons, but from a safety standpoint would it be fine to have a couple of ounces in your pocket while walking around the mall? The giant, gold-dispensing ATMs will monitor the market conditions for gold every 10 minutes in order to reflect spot price changes as they occur." We already covered similar machines installed in travel hubs across Germany.
Image

Woman Wins Libel Suit By Suing Wrong Website 323

Posted by samzenpus
from the close-enough dept.
An anonymous reader writes "It appears that Cincinnati Bengals cheerleader Sarah Jones and her lawyer were so upset by a comment on the site TheDirty.com that they missed the 'y' at the end of the name. Instead, they sued the owner of TheDirt.com, whose owner didn't respond to the lawsuit. The end result was a judge awarding $11 million, in part because of the failure to respond. Now, both the owners of TheDirty.com and TheDirt.com are complaining that they're being wrongfully written about in the press — one for not having had any content about Sarah Jones but being told it needs to pay $11 million, and the other for having the content and having the press say it lost a lawsuit, even though no lawsuit was ever actually filed against it."
First Person Shooters (Games)

Gamer Plays Doom For the First Time 362

Posted by Soulskill
from the new-is-relative dept.
sfraggle writes "Kotaku has an interesting review of Doom (the original!) by Stephen Totilo, a gamer and FPS player who, until a few days ago, had gone through the game's 17-year history without playing it. He describes some of his first impressions, the surprises that he encountered, and how the game compares to modern FPSes. Quoting: 'Virtual shotgun armed, I was finally going to play Doom for real. A second later, I understood the allure the video game weapon has had. In Doom the shotgun feels mighty, at least partially I believe because they make first-timers like me wait for it. The creators make us sweat until we have it in hand. But once we have the shotgun, its big shots and its slow, fetishized reload are the floored-accelerator-pedal stuff of macho fantasy. The shotgun is, in all senses, instant puberty, which is to say, delicately, that to obtain it is to have the assumed added potency that a boy believes a man possesses vis a vis a world on which he'd like to have some impact. The shotgun is the punch in the face the once-scrawny boy on the beach gives the bully when he returns a muscled linebacker.'"
Image

Darth Vader Robs Long Island Bank 190

Posted by samzenpus
from the I-find-our-lack-of-funds-disturbing dept.
Apparently the destruction of the second Death Star has stretched the Galactic Empire's coffers so thin that Lord Vader himself is robbing banks. From the article: "Impotent Rebel Alliance security forces tell Newsday (paywall) that Vader marched into a Chase bank in Setauket around 11:30 a.m. today. Brandishing a completely unnecessary handgun — as he had the power to choke the oxygen out every teller's throat — the fallen Jedi demanded cash."

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