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You'll need to get yourself an appointment first. No problem if you paid the extra 200 pounds for pro care; you can book up to 14 days in advance. If you're sane however, you can only make bookings for the same day on their website. I stayed awake til midnight a couple of times before I got fed up and realized that there's absolutely no point in trying.
I thought the idea was at some point: Walk into the store, make an appointment, come back later; but that's definitely not the case.
I used to have a dreadful Dell notebook, and while the thing itself was rubbish, the service was a lot better than what I experienced with Apple.
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