Our business left bt for dsl stuff many years ago when there dns server got stolen, unfortunately bt decided not to replace it and we noticed since we had dns records that where then gone. Paying by direct debit [cheques cost to much money to process at bt] also annoyed accounts and the owner.
We pay line rental via our phone providers to bt via openreach and have found life without British Telecom to be very pleasant and we talk to local staff who know things not that we ring them up very often.
I also see a lot of mobile phones which since can do both phone things and internet stuff and take pictures probably suits a lot people for there needs, no shared pc issues either. BT's recent attempt to sell pay tv was also comical. Sport fans would have to have bought everything [phone,broadband,tv] just to get 'soccer'. If some idiot mba at bt thinks that the us cable business operation is what consumers want then good for BT, since I read us cable is losing clients and not a growth industry.
I cannot get virgin cable, nor do i have the other pay tv provider.